We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Lovely rooms. Dreadful service.” 3 of 5 stars
Review of Eastern & Oriental Hotel

Save Saved
You added Eastern & Oriental Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #5 of 51 Hotels in Georgetown
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Lovely rooms. Dreadful service.”
3 of 5 stars Reviewed March 5, 2013 via mobile

We stayed here for 4 nights in beautiful suite rooms. Location is also fairly good. However, the whole time we were there we had shocking service. On the first night we had dinner in Sarkies restaurant which is more akin to a school canteen. There were 8 occupied tables and 4 wait staff. We were not shown to a table, totally ignored and ended up getting our own menu. We waited 45 mins for food despite constant reminders. For 3 days they had no chicken satays on the lunch menu- an Asian staple food! One day we wanted to get a taxi and I asked one of the door ladies to help and she told me to go on the street and wave it down myself. Not a big deal but at this standard of hotel you would expect more. The pool area in the day time felt more like a care home. We were the only people with a young child and even though she is fairly quiet I felt like we were being looked at. There are several long term British guests and it felt like there was a hierarchy of clientele. The manager only spoke to the 'regulars'. There is some work going on the shore so one morning we were having breakfast on the terrace accompanied by the sound and diesel smell of the digger. Breakfast is good and the wait staff were very attentive. Over rated over priced. Would definitely not recommend this for families and I wouldn't stay here again unless the rates were halved.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,472 reviews from our community

Traveler rating
    944
    355
    115
    39
    19
See reviews for
297
735
67
87
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 4, 2013

We had a great stay at the E&O last weekend, despite a bumpy start being given an incorrect room (think this was Agoda's fault, however the hotel staff should have been slicker rectifying the issue). We were left in the room for 30 mins and then told the hotel was at full occupancy so there was no alternative. This was clearly not the case. In the end we were found an alternative perfectly lovely room, although it was clearly a downgrade. in any case, after this we settled in really well. The building is a glorious colonial facade, refreshingly cool and calm inside and with spectacular views of the sea. Decor is very "heritage" throughout (eg bathrooms are huge with original features, well appointed in the traditional colonial style).

Food: plenty of options at breakfast but don't arrive late as they stop replenishing so there's less available, the a la carte restaurant is fine but expensive; the bar food was very tasty. Afternoon tea was disappointing, particularly the sad looking sandwiches with fish paste spread.

Service: was good, and mostly accommodating, but slow and surly in places (especially breakfast)

Room service: a major gripe for me, and i think this was down to our room change. We had no towels both times the room service had been in, toiletries were not replaced either. Having said this, when we let them know, they quickly brought these things to us. I do think this wouldn't have happened if we had not changed rooms but it was irritating nonetheless.

Overall we appreciated the E&O for all that it offered in Penang. Next time I would stay here again, but perhaps in the new block they are currently completing.

Room Tip: Be sure to demand a sea facing room
See more room tips
  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norwich
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed March 2, 2013

We stayed two nights to celebrate a special wedding anniversary. The hotel knew this but we were amazed when ushered to our room to find a large sheet of paper on the bed with a heart outlined in rose petals and two roses for my husband to present to me. And furthermore on the next day, the actual anniversary, we were telephoned in the afternoon on our return to the room to say a "parcel" was on its way up. This turned out to be 5 of the staff with a plate with two pieces of cake and a greeting in chocolate icing which we held while they sang "You are the only one for me"!!
The only criitcism of the suite (sitting area with sofa, desk etc opening on to bedroom then large luxury bathroom with bath, shower , his and her wash basins...) was that we could not get the room temperature sufficiently high for comfort in the day time- whatever we did it was too cold so we opened the window if there in day time. We did mention this to the desk but although we think someone came to the room in our absence it was clearly not possible to do anything. The bed was vast, but mattress on the hard side. The pool and sitting area with comfortable recliners and large parasols on the terrace by the sea is superb. So is breakfast. But we suspect that when the rest of the building,including an enormous tower block, is completed the place will seem too crowded - unless it is the plan to have separate pool and breakfast areas for the newer part. Breakfast from a fantastic choice sitting under a canopy outside was an experience to remember for ever. The location is good for walking into China Twon and Little India. There is a food hawker market quite near - so no need to pay large sums for hotel dinners. The staff anticipate one's every wish and need and are charming.This is undoubtedly one of the great hotels of the world.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bridgetown, Exmoor
2 reviews
5 of 5 stars Reviewed March 1, 2013

Just lovely to find the E&O in Penang. Excellent breakfast. Big room with sea view, bathroom had his and hers sides (so mine was tidy!). The red garden food hall across the road was great - you choose your dishes from the surrounding stalls and give them a table number and they trot along with their stuff and collect their cash - at £2 a course -yum! Only downside was the Coel birds in the tree outside our room -diurnal and active at 5am!
Arrived by bus from KL (60 ringgit each -can do cheaper) that terminates in a backwater bus station some 25 ringgit set fee to E&O in a crappyish old taxi. Airport transfer from E&O was 57 ringgit in a posh taxi (only 30 mins but traffic was good).
Weather this feb was torrential rain every night - so be prepared!

Room Tip: Think all rooms had a sea view. A few have balconies. Very well supplied and replaced - one addition...
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gold Coast
Top Contributor
68 reviews 68 reviews
8 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 27, 2013

My sister & I stayed at the E&O in January this year and had the best stay ever. We were in a premier double room overlooking the sea. The room was so nice. My sister is a smoker so she had her own private balcony to smoke which was good for me as I am a non-smoker. We also had are own sinks - so good for 2 girls. We loved all the staff - they were so friendly, helpful and respectful. We spent most afternoons having a quiet cocktail in Sarkies - the staff treat you so well. We tried the afternoon tea at the restaurant which was a special experience.
We recommend Paul for Taxis rides - he is honest and so helpful. We wished we'd asked him originally to take us places as we know we would have had a better experience. He knows so much. Breakfasts were amazing - so much choice and it wasn't too crowded when getting our meal. We will be going back so thanks E&O for making our holiday extra special.

Room Tip: One with balcony overlooking the sea
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Malaysia
Senior Contributor
25 reviews 25 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed February 24, 2013

Just spent 5 days at the hotel. We have stayed there many times while we were in Penang. A few visits ago they disappointed us with both service and f&b quality. This time around, we found that they have taken our comments and complaints to work and have revised their food menu and improved their service tremendously.
Their food menu, although seem limited was open to cooking meals that were not in the menu. However, they do not have a kids menu and I found that lacking. They seem to have a lot of families staying in the hotels and the hotel should make some adjustments to make the little ones feel welcome. Perhaps a small play area in the hotel or an outdoor play slide next to the pool garden.
Apart from that it was a good stay in the E&O. They are slowly getting their old charm back and with the new wing coming up soon, they will need to continually improve.

Room Tip: Sea facing room is always a good pick.
See more room tips
  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Senior Contributor
31 reviews 31 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 22, 2013 via mobile

This has to be one of my favourite hotels. We had visited before just for lunch when we were on a cruise and decided that we must return as we loved it so much. This time we stayed for 6 nights and had a really lovely room with lounge area overlooking the sea, a beautiful view to wake up to every morning.
Our room was kept beautifully for us and we were provided with a different selection of fresh fruit every day.
All the staff, on the door, reception, restaurant and bar were excellent, extremely friendly and helpful. Nothing was too much trouble, we felt valued as customers and never had any cause for complaint.
I really enjoyed our afternoons by the pool, we were always immediately given towels and a glass of iced water when we were arrived and were able to easily order drinks and food also.
We had the Buffett breakfast every day, wonderful choice of fresh fruit and huge selection of foods to appeal to all nationalities, local delicacies such as delicious home made roti and curry, Japanese food, English and American, really fantastic choice, we loved it. I would recommend this hotel to anyone and looking forward to going again!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Eastern & Oriental Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Georgetown
#1 Luxury Hotel in Georgetown
#2 Family Hotel in Georgetown
#5 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Expedia, Orbitz, Hotels.com, Tingo, Otel, HotelTravel.com, Agoda, Booking.com and Venere so you can book your Eastern & Oriental Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/Georgetown

Owners: What's your side of the story?

If you own or manage Eastern & Oriental Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.