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“Fantastic Hotel” 5 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #6 of 49 hotels in Georgetown
England
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed February 22, 2013 via mobile

This has to be one of my favourite hotels. We had visited before just for lunch when we were on a cruise and decided that we must return as we loved it so much. This time we stayed for 6 nights and had a really lovely room with lounge area overlooking the sea, a beautiful view to wake up to every morning.
Our room was kept beautifully for us and we were provided with a different selection of fresh fruit every day.
All the staff, on the door, reception, restaurant and bar were excellent, extremely friendly and helpful. Nothing was too much trouble, we felt valued as customers and never had any cause for complaint.
I really enjoyed our afternoons by the pool, we were always immediately given towels and a glass of iced water when we were arrived and were able to easily order drinks and food also.
We had the Buffett breakfast every day, wonderful choice of fresh fruit and huge selection of foods to appeal to all nationalities, local delicacies such as delicious home made roti and curry, Japanese food, English and American, really fantastic choice, we loved it. I would recommend this hotel to anyone and looking forward to going again!

Stayed February 2013, traveled as a couple
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1,377 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (363)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
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Rome
Top Contributor
56 reviews 56 reviews
21 hotel reviews
Reviews in 36 cities Reviews in 36 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed February 19, 2013

My daughter and I had a suite overlooking the pool area and the sea, with large bedroom, smaller but adequate lounge and large bathroom with double sinks, etc. Biggest accolade goes to the staff, who were welcoming, friendly and could not do enough to please. Breakfast so abundant with everything you could wish for - and if they didn't have it on show, such as fresh mango one day, they went to get it for you. Loved our stay, hope to return one day to Penang, and this will be the place we will make our home. Great location, in walking distance of all major sights in Georgetown, and the shuttle to the beach hotel (Lone Pines) at Batu was a bonus (this was also a great place to go for the day, nice poolside lunch, stay for the night market).

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canada
Top Contributor
145 reviews 145 reviews
27 hotel reviews
Reviews in 30 cities Reviews in 30 cities
117 helpful votes 117 helpful votes
3 of 5 stars Reviewed February 19, 2013

Great hotel in the same style of the Mandarin Oriental in Bangkok and The Sofitel in Hanoi. Lots of charm, great location to all the amazing street food vendors and historical sites. We had a room in the wing close to the Banquet Hall and it was impossible to sleep. The hotel was kind enough to move us quickly without any fuss. So inform them before you do not wish to be in that wing. Breakfast is charming by the veranda but the food is just alright. The hotel seriously needs an update. The toilets could not be flushed properly and they are still giving Nescafe sachets for your morning coffee. Seriously - this is 2013 and to promote itself as a 5 star hotel, they need to move up a notch.

Room Tip: ask for the rooms in the wing away from the Function hall. if not, you will be bothered by music til...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed February 19, 2013

A fantastic location in Georgetown to relax, enjoy the waterside scenery, swim by the shoreline and take in the ambiance now and what it must have been like years ago..
Suggest you organise transport from airport to hotel prior - about 20-30 min trip.
The great service starts from when you are greeted at the door, and then handed a refreshing drink while you check-in.
Suite rooms are fantastic, and the buffet style breakfast at Starkies was just unreal.. Roti Canai, freshly squeezed juices and ....
The hotel is within ideal walking distance to Bayview Hotel revolving restaurant, the heritage aspects of Georgetown, Little India and many other great stops.

Room Tip: Understand the rooms are all suites, or larger...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Monica, California
Top Contributor
54 reviews 54 reviews
49 hotel reviews
Reviews in 46 cities Reviews in 46 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 17, 2013

We absolutely loved this place! It's a very classy but not overly pretentious hotel with huge, comfortable rooms. It's well located for touring around town on foot. The restaurants were nice with very good food. The afternoon tea was nice and didn't require dressing up for which was unexpected but totally fine with us. The wifi worked well in the room with very good speed (I had to download some things and there was no problem with this at all).

Room Tip: The traditional rooms in the main building (not the annex) are very nice.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ludlow
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 17, 2013

We arrived in the early hours of Chinese New Year, after an eventful and much delayed rail trip from Melaka, train ahead derailed and ours ran out of fuel. Arriving at the E&O was an almost unbelievable contrast. A warm welcome, cool towel, a welcoming drink, cool, calm and oh so professional, with all the new year fire crackers going off around us.

This has to be the best hotel we have ever stayed in, even when something went wrong - the lock to our room got stuck, we were ushered into the bar, it was made clear the hotel would pick up the bill and when it went on a little longer than they had anticipated the same arrangement was made for lunch.

Norman, at the concierge was amazing with his knowledge and helpfulness, unlike some places that are trying to be something they are not, this hotel is the real thing and it does its thing magnifncently. We would go bak to Penang, just to stay at the E&O.

Room Tip: The other rooms may be good, but they would have to be very good to better the sea view ones.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

I was lucky enough to stay at the E&O recently whilst on a business trip to Penang. From the minute you enter the lobby you know you are going to be staying somewhere special.
I was lucky enough to have a room with a small balcony and a view over the pool and straight out to the malacca straits. My room had two oversized singles which were extremely comfy along with a lounge area and a rather majestic bathroom with his and hers vanity units!
Breakfast is delightful with choices ranging from pain au chocolate to sushi!
The Malaysians are extremely gracious people and there is no end to their excitement when discussing local culinary offerings! Of which there are many to taste.
I highly recommend this hotel for both business and pleasure travel as there's nothing nicer than sitting by the pool at the end of a busy day enjoying a cocktail or two!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Georgetown
#1 Luxury Hotel in Georgetown
#2 Family Hotel in Georgetown
#5 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/Georgetown

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