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“Old Style charm that needs an update” 3 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, George Town, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #7 of 54 Hotels in George Town
Canada
Top Contributor
172 reviews 172 reviews
31 hotel reviews
Reviews in 33 cities Reviews in 33 cities
135 helpful votes 135 helpful votes
“Old Style charm that needs an update”
3 of 5 stars Reviewed February 19, 2013

Great hotel in the same style of the Mandarin Oriental in Bangkok and The Sofitel in Hanoi. Lots of charm, great location to all the amazing street food vendors and historical sites. We had a room in the wing close to the Banquet Hall and it was impossible to sleep. The hotel was kind enough to move us quickly without any fuss. So inform them before you do not wish to be in that wing. Breakfast is charming by the veranda but the food is just alright. The hotel seriously needs an update. The toilets could not be flushed properly and they are still giving Nescafe sachets for your morning coffee. Seriously - this is 2013 and to promote itself as a 5 star hotel, they need to move up a notch.

Room Tip: ask for the rooms in the wing away from the Function hall. if not, you will be bothered by music til...
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (449)
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Hong Kong, China
Senior Contributor
45 reviews 45 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed February 19, 2013

A fantastic location in Georgetown to relax, enjoy the waterside scenery, swim by the shoreline and take in the ambiance now and what it must have been like years ago..
Suggest you organise transport from airport to hotel prior - about 20-30 min trip.
The great service starts from when you are greeted at the door, and then handed a refreshing drink while you check-in.
Suite rooms are fantastic, and the buffet style breakfast at Starkies was just unreal.. Roti Canai, freshly squeezed juices and ....
The hotel is within ideal walking distance to Bayview Hotel revolving restaurant, the heritage aspects of Georgetown, Little India and many other great stops.

Room Tip: Understand the rooms are all suites, or larger...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Santa Monica, California
Top Contributor
55 reviews 55 reviews
49 hotel reviews
Reviews in 47 cities Reviews in 47 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed February 17, 2013

We absolutely loved this place! It's a very classy but not overly pretentious hotel with huge, comfortable rooms. It's well located for touring around town on foot. The restaurants were nice with very good food. The afternoon tea was nice and didn't require dressing up for which was unexpected but totally fine with us. The wifi worked well in the room with very good speed (I had to download some things and there was no problem with this at all).

Room Tip: The traditional rooms in the main building (not the annex) are very nice.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ludlow
Senior Contributor
41 reviews 41 reviews
25 hotel reviews
Reviews in 26 cities Reviews in 26 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed February 17, 2013

We arrived in the early hours of Chinese New Year, after an eventful and much delayed rail trip from Melaka, train ahead derailed and ours ran out of fuel. Arriving at the E&O was an almost unbelievable contrast. A warm welcome, cool towel, a welcoming drink, cool, calm and oh so professional, with all the new year fire crackers going off around us.

This has to be the best hotel we have ever stayed in, even when something went wrong - the lock to our room got stuck, we were ushered into the bar, it was made clear the hotel would pick up the bill and when it went on a little longer than they had anticipated the same arrangement was made for lunch.

Norman, at the concierge was amazing with his knowledge and helpfulness, unlike some places that are trying to be something they are not, this hotel is the real thing and it does its thing magnifncently. We would go bak to Penang, just to stay at the E&O.

Room Tip: The other rooms may be good, but they would have to be very good to better the sea view ones.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 15, 2013 via mobile

I was lucky enough to stay at the E&O recently whilst on a business trip to Penang. From the minute you enter the lobby you know you are going to be staying somewhere special.
I was lucky enough to have a room with a small balcony and a view over the pool and straight out to the malacca straits. My room had two oversized singles which were extremely comfy along with a lounge area and a rather majestic bathroom with his and hers vanity units!
Breakfast is delightful with choices ranging from pain au chocolate to sushi!
The Malaysians are extremely gracious people and there is no end to their excitement when discussing local culinary offerings! Of which there are many to taste.
I highly recommend this hotel for both business and pleasure travel as there's nothing nicer than sitting by the pool at the end of a busy day enjoying a cocktail or two!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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OZ
Top Contributor
59 reviews 59 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed February 15, 2013

Definitely the hotel to stay in when visiting Georgetown, sea view rooms are fantastic, the pool is too die for after a hot day of sightseeing. We were greeted with cool towels and a juice on our arrival, before being personally escorted to our suite with separate living room. Pricey for Malaysia but definitely worth the money

Room Tip: Take the sea view every time
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai, China
Senior Contributor
30 reviews 30 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 14, 2013

Once you enter the hotel, the whole feel transport you back to colonial times with an understated luxury feel. The room is more than spacious, I would call it large , with separate sleeping and living area. Be sure to splurge on a sea view room, you will not regret it. The windows open up to a 360degree sea view which is spectacular. If you go for breakfast, take the outdoor route to absorb the grandeur of the hotel. I like the little touches they leave around the areas like upholstered sofas on lift landing, they even kept a old lift for show with grilles and all.
Well-kept, little gem in the city! I would definitely recommend to friends!

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#1 Luxury Hotel in George Town
#2 Family Hotel in George Town
#5 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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