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Eastern & Oriental Hotel: Traveler Reviews

5.0 of 5
10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia
Hotel amenities
Eastern & Oriental Hotel
Ranked #3 of 47 hotels in Georgetown
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821 reviews from our community

Traveler rating
    513
    206
    70
    18
    14
See reviews for
Families
151
 
Couples
419
 
Solo
36
 
Business
45
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London
Top Contributor
111 reviews 111 reviews
70 hotel reviews
Reviews in 72 cities Reviews in 72 cities
144 helpful votes 144 helpful votes
“A Great Experience - we loved it”
5 of 5 stars Reviewed January 20, 2013

Booked this last minute for a three night stay in the run up to New Years. It was a great experience and good value.

The hotel is impressive - both in it's heritage and crucially the way it's preserved and maintained.

Our room was larger than I expected, 2nd floor, large bathroom with black 'n' white tiled floor and a view of the pool. Large safe, comfy beds - we slept really well. The separate sitting area with sofa was ideal for relaxing and watching TV.

Breakfast is superb - the best on our two week trip to Thailand, Singapore & Malaysia. Really good selection of fruit (inc yellow watermelon) and an unusual selection of savouries. The best was fresh roti canai with dhal - for anyone who like curry this is a real treat.

The bar was a mixed experience - one night a gloomy Indian barman, no snacks & no smile and then the next night a friendly Malaysia lady, bar snacks (Malaysian peanuts are out of this world, a bit like pistachios are amazing in Turkey) and frothy, delicious Tiger on tap. Their cocktails are only so-so.

The beef rendang and chicken capitan fo room service or the bar were the best we had in Malaysia - simply delicious.

Staff are friendly and helpful. Georgetown itself is OK, the food is not as good as it's purported to be and Penang Hill is decent day trip with a nice view. However, the best thing was just hanging out by the pool and soaking in the atmosphere of the hotel.

It was a really nice stay in a genuinely historic and well run hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
5 helpful votes 5 helpful votes
“A beautiful hotel but the beds are HORRIBLE”
2 of 5 stars Reviewed January 20, 2013

It was love at first sight when we pulled up in our taxi to the E&O - how beautiful!!
The service is really second to none - everyone was EXTREMELY helpful and I couldn't fault them on this even if I tried to be picky!!!
The location is pretty good for this hotel - just on the outskirts of the old town - so it is a bit of a sanctuary. We spent HOURS roaming the streets so the E&O's pool was a fantastic place to relax late afternoon before we ventured out again for dinner!
The biggest complaint about the E&O is the beds - they are AWFUL! My husband and I didn't sleep a single wink the first night. They are SO HARD. We complained the next day, and asked to be changed rooms, but were told all the beds were like that, but they would do their best to help us. In the end they added a few blankets underneath the fitted sheet. In their defense it WAS the best they could do. But to be honest, if we had had any more time there - we would have unfortunately been forced to change hotels. What a shame because this place is fantastic otherwise!!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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toronto
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
12 helpful votes 12 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed January 17, 2013

We stayed there for 2 weeks in January 2013. We had stayed here before some 20 years ago bit it has only gotten better. Great service and staff. The breakfast was absolutely phenomenal with so many choices. The pool assistants were great and looked after you very well. The rooms were great and the service simply fantastic. We will be back!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne
Top Contributor
59 reviews 59 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
42 helpful votes 42 helpful votes
“Class Class Class”
5 of 5 stars Reviewed January 15, 2013

This is a magnificent property and is like stepping back in time. The ambience of the foyer is like being in an old James Bond set. It is sublime. I dont think I have ever stayed in such a classy establishment like the E&O.

The entire hotel is Art Deco even the pool area and the restaurants.

We ate at the buffet which was clearly the best buffet I have ever had the pleasure of eating at. From Massive steamed Salmon to Peking Duck. From Succulent King Prawns, Oysters to every roast imaginable. The choice here is endless and although expensive for Malaysia, is a steal for westerners.

Book this as a side trip from Batu Ferringhi and you wont be disappointed.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ho Chi Minh City, Vietnam
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Best Hotel”
5 of 5 stars Reviewed January 14, 2013

This's a best place i have ever been.Stay here in 3 month with my husband i feel like staying at home.They have very beautiful rooms with interior decorators are simple in the direction of the old style.I have no words to say about this place,all are perfect,from the design of the hotel,to the service,to the food everything is the best.

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Eastern & Oriental Hotel
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Additional Information about Eastern & Oriental Hotel

Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern Oriental Hotel
Eastern & Oriental Hotel Penang/Georgetown
Address: 10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia
Region: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotels in Georgetown
#1 Luxury Hotels in Georgetown
#3 Family Hotels in Georgetown
#3 Business Hotels in Georgetown
Price Range: $$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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