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“What is it about hard beds in expensive hotels?” 4 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #6 of 49 hotels in Georgetown
Newcastle
2 reviews
2 helpful votes 2 helpful votes
“What is it about hard beds in expensive hotels?”
4 of 5 stars Reviewed January 3, 2013

We (my husband and adult daughter and myself) have just come back from Christmas in Malaysia and Singapore. We stayed for four days over Christmas in the Herman Hesse suite at the Eastern and Oriental Penang. The hotel was wonderful, the suite was huge and we actually used about two thirds of the space. The suite had a dining and lounge area and a second toilet. The bathroom was very large with a claw bath and shower cubicle and two sinks. The bathroom opened on to the large balcony. The main room (bedroom with two double beds) also opened on to a balcony. Balconies were both facing the sea and were combined. We had Christmas lunch at the 1885 restaurant and it was superb, with fantastic service and food. Breakfast every day was included in our cost and was of a very high standard, especially considering how busy the hotel was at this time. Our fruit and home made chocolates were replenished every afternoon and housekeeping did a round late in the day to check that we were fully stocked with toiletries. Our suite was at the end of the building so perhaps that helped with noise levels, we found it very quiet and only occasionally were we disturbed by outside noise by people walking near the water outside our room. Of course this was easily fixed by closing the door to the balcony. The only negative for this hotel from my viewpoint was the hard beds. This seems to be a regular complaint for me, hotels beds are so hard, and it seems the more we pay, the harder the beds. Overall though a great place with lots of charm and wonderful staff, it might be the choice for festive celebrations for us again next year.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (362)
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Aberdeen, United Kingdom
Top Contributor
111 reviews 111 reviews
51 hotel reviews
Reviews in 44 cities Reviews in 44 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed January 2, 2013

We were blown away when we saw the size of the suite with windows opening on to the sea.
But beyond the grandeur
was a really hard uncomfortable bed.
Very little cleaning was done, only repleneshing of stuff.
Sometimes quite noisy from other rooms.
Breakfast was hit or miss. Some mornings lovely,
other mornings there were no eggs, the dahl curry was sometimes just coloured water and was often cold. Roti was only made to order and it was a long wait! The hot food wasn't always replenished quickly. No clean cutlery available between courses.
Evening buffet was a good selection.
The pool was nice.
The majority of the staff were nice.
Very few on-site amenities.
One can imagine staying here in a bygone era, it must have been lovely.
But this is not Asian 5 star.
Farquhar's bar had no atmosphere, hard seats and was very expensive.

Room Tip: A seaview room is a must
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Jose, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

We stayed at E & O Suite which was the largest suite (5800 sq. ft) at the hotel. We are two, so we barely used a half of the room lol. It was huge and very elegant.
All hotel staffs are freidly and very attentive. We had a fabulous time on our vacation at E & O Hotel which is a historical hotel in Georgetown.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Paris, France
Top Contributor
52 reviews 52 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed December 30, 2012

The hotel rooms are fine, the furniture tacky chinese antic type, the bed was comfortable but the lights not so convenient. The pool is the best part of the hotel as it is along the water and of good size. The gym has antiquated equipment. Breakfast was OK but not at the level of a five star hotel. Common areas are not great but staff are wonderful. As there are not many good choices in Georgetown, it is a pretty decent bet. However, I would recommend to look at boutique hotels instead such as the newly established Seven Terraces.

Room Tip: Take a room overlooking the pool with a terrace if you can
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
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Singapore
Senior Contributor
22 reviews 22 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed December 27, 2012

We recently stayed at the E&O and were impressed. we were upgraded to a writers suite as the suite I had booked was above the main function hall over the Christmas weekend and the manager on duty felt it would be too noisy. The bar and pool dining was excellent and we found the peace and tranquility a real treat after visiting the beach and other city sights

The suites were well appointed and luxurious. The attention to detail was excellent and the staff were very helpful and courteous.

we will definitely return..

Room Tip: Mutiara Suite
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  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed December 22, 2012

Trip was made in Oct/Nov period. So, following from memory.

Pluses :
1) Room was nice with a very nice bathroom - which was very lovely.
2) Very walkable - if you are exploring Georgetown - the location is good to walk from to almost everywhere in Georgetown.
3) Food was okay, with room service / breakfast.

Minuses :
1) Lobby was rather dim - not exactly a welcoming experience. More like a cold, uninhabited lobby.
2) Depressing surroundings - the shophouses around it are quiet or empty. The view of the sea(?) is nothing to crow about. But, this may be due to Georgetown.
3) Staff asked if it was okay to join to 2 twin bed together when I specifically asked for a queen/king bed on booking. I was rather surprised with the staff's suggestion given that it is a "5 star" hotel.

If my intent is to be in Georgetown, I will still pick Eastern and Oriental Hotel. Only because I dont think there is another more "luxurious" hotel around.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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1 review
5 of 5 stars Reviewed December 20, 2012

First of all my fiance and I would like to say a big thank you to those who helped make the surprise proposal happened!! It all began when we decided to celebrate my 29th bday in penang and at E&O .

Check in was a breeze, we were welcome by very friendly hotel staffs n later served welcome drinks before we were led to the hotel room. We booked the deluxe which we had the seaview.

On that very night, we had arrived at 1885 restaurant and again we were greeted by friendly hotel waiters and waitresses. Then after hourly chat and perfect dinner, there comes th surprise. My engagement ring was brought by a hotel staff on a bicycle .

We wanna thank Mr Rainfroy Harold, Jimmy , Ahmad , Adeline and those who were helping along and make this proposal successful . I was really surprised and n overwhelmed !

Keep up the superb service !


Cheers ,

Elaine & Gerald

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Georgetown
#1 Business Hotel in Georgetown
#2 Family Hotel in Georgetown
#5 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/Georgetown

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