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“Good hotel” 4 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #5 of 51 Hotels in Georgetown
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good hotel”
4 of 5 stars Reviewed December 17, 2012

I like this colonial style of hotel and found the decor to be really to be my taste. In some places I felt like the hotel was ageing, but for me that just adds to the authentic charm of the hotel, and still felt comfortable. Staff were all very helpful and polite too.

  • Stayed November 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,510 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ajax, Canada
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 15, 2012

Quiet, well appointed room, great location: stayed two nights December 2012. Food at buffet (both breakfast and dinner) was outstanding, exercise facility was adequate. Suites are somewhat dated compared to other Penang hotels (g hotel), but should be improved with new wing.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, Singapore
Top Contributor
103 reviews 103 reviews
101 hotel reviews
Reviews in 40 cities Reviews in 40 cities
278 helpful votes 278 helpful votes
5 of 5 stars Reviewed December 6, 2012

There are some things which some service providers excel in doing, and there are some which only those in the know will have the know-how to deliver. I suppose the Eastern & Oriental Hotel in Penang is the latter, and not only because of its historicity but also because of its many capable and pleasant staff.

For presenting that period feel, the old-world charm and the colonial days of years gone by, you cannot fault the E & O. In fact, because of some chips off the door sills at the lobby toilets, and the peeling off of some paints in the restaurants, you get the very authentic feel that you've entered a time machine. Whether this is deliberate or not remains arguable; what's obvious is that the E & O promises that old-world charm and that grand dame of colonial Penang feeling, and it delivers exactly just that. So if you're like me, a sucker for an era gone by and the dolce vita seen in the good, old colonial days, you will like the E & O almost at the instant you step into its lobby.

The attention to details in the restoration of this grand dame of colonial Penang is as meticulous as one could be. The examples can be endless, but I shall name a few. Just check out the key deposit cabinet at the lobby, the telephone on the check in counter and the furniture used and you cannot help but agree that the designer / architect of this restoration project truly knows his stuff at the back of his palm. If you are blind to the modern amenities such as a flat-screen computer at the check-in counter and the ubiquitous mobile phones used by visitors lingering at the lobby, you'd most probably mistake for being in 1920s Georgetown. These details extend to the lifts used (check out the oldest one with metal shutters!) and the room amenities. What can I say? This is a tender loving job very, very well done indeed!

The room I had, Number 208 is big enough to house a family of four. The bed could have been better if it's a genuine king-sized bed, instead of a combination of two super single beds. But that said, all the rest of the amenities are first-class and work very well, while at the same time evoking that 1920s feel. Details like the old-fashioned shower stall, the very quaint bath-tub and the lamps used at the very authentically-restored Charles Dickens-style writing table all make the experience at this room doubly special. Yet the the modern amenities such as WiFi, telephones with two lines, a big flat-screen LCD TV set and hot water for shower are all there. You cannot get the better of these two worlds.

So what is it that made me not award the last star for the E & O? I suppose it's the food at the breakfast restaurant which is nothing to shout about frankly. In fact, the fried noodles my partner and I had had sand in them for two days in a row! The spread of sushi was also not welcoming at all while the use of bottled / packaged fruit juices cheapen the otherwise high-class feel of eating at the E & O. I was told the 1885 haute cuisine restaurant is famous and well-regarded, but I hardly saw any patrons there during the 4 days I was at the hotel.

The location of the hotel away from the centre of Georgetown also means you need to walk, or take a taxi to the places of interest within the city itself. Granted the walk usually takes no more than 30 minutes, and the taxi rides can be very zippy and relatively cheap, but with the merciless Penang sun blazing over you most of the time, walking is not truly a good option here.

The very adept and affable staff of the E & O however more than made up for any of these shortcomings. The check-in staff were a joy to speak to, and cheerful and ever-grinning Kelly P'ng actually brought us to our room personally, after offering us a (very) cold towel to cool down from the hot weather and a most wonderful welcome drink. The concierge was very obliging with all sorts of requests, and the housekeeping staff was attentive and at the same time not intrusive. When we were there, there was a party to light up the Christmas tree and that was a jolly and enjoyable event. although the food was nothing great, even as there was ample booze. All in all, the software also made the E & O, I suppose and this is one aspect I hope they continue to keep it up.

The E & O is one of those hotels which I'd been dying to stay in, just like the Raffles in Singapore and the Oriental Hotel in Bangkok. I am glad I made the splurge this time round and given a chance and also the financial ability, there is a strong possibility of me returning to this hotel again. Well done!

Room Tip: Opt for a room facing the sea, better view than looking at the coconut palms and tropical trees in t...
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed December 6, 2012 via mobile

Rarely does a hotel exceed my expectations, but the E&O most certainly did. It was by far the highlight of our stay in Penang. The quality of service we enjoyed throughout our visit was nothing less than outstanding, and the E&O can take pride in their staff. As others have written, this hotel has an old fashioned, colonial feel to it. It exudes grace and elegance from its marble floors & dark wooden staircases and furniture, and is a strong reminder of Britain's imperial past (even though it was founded by 3 Armenian brothers).

We especially enjoyed the beautiful pool area and the high level of service we got from the staff there. A combination of peace, sun and some tranquility(sadly spoiled at times by the works to construct a new jetty adjacent to the hotel) made the pool a haven from the noise and traffic of Georgetown. Sipping a cool Tiger beer after a day in the sun is one of life's delights.

During our stay we were invited to the ceremony to switch on the Christmas tree lights. Despite the temperature being in the 80s, it felt very Christmassy sipping drinks in the foyer listening to Christmas carols. Lovely. I was also lucky enough to celebrate my birthday during our time here. The staff remembered this and sang 'Happy Birthday' during dinner and presented us with small desserts at the end. It was a lovely touch and typical of the personal service we enjoyed at the E&O.

The E&O is one of the best hotels I've stayed in, and should we ever be in Penang again, there is only one hotel we would use.

Stayed November 2012
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Adelaide
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 2, 2012

Staying at the E&O has to be one of life's great experiences. It starts with the airport greeting (I requested the limousine service) and cold drink on hotel arrival to the free shuttle to their sister hotel in the beach area. The view from the lovely room, and the conservatory where you have breakfast overlooking the Straits of Malacca, is wonderful. It is within walking distance of some of the main attractions, including the fabulous Cheong Fatt Tze Mansion. The staff are excellent and so is the service - I requested an iron and it was delivered very promptly and excellent provision was made for our late check out. My only suggestion would be to ensure that if there is an interconnecting room, the door should be bigger (or provide a draught stopper) to reduce noise, provide 2 bedside lamps, and the A/C, which was very efficient, could be a little quieter. The pool and pool service are excellent. All in all, a very enjoyable stay and I hope we have the opportunity of returning some day.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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KL
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 29, 2012

We last stayed in the hotel thirty five years ago and were pleased that the renovations had not destroyed the character and charm of the hotel. The staff are friendly and efficient. The suites reflect the colonial past of the hotel and are spacious with a large and well equipped restaurant. The buffet breakfast, which can be eaten on the terrace over looking the sea, is good and fresh.

The bar has a relaxing atmosphere. The main restaurant serves excellent food, with good service in charming dining room.

The pool is a nice size with good views of the sea.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas, United Kingdom
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 27, 2012

This absolutely beautiful hotel from colonial days and in much the same general style as Raffles Singapore may be a little expensive to stay at. If so, go into Farquhar's Bar at least, settle into a comfy chair, order a beer, eat the plentiful nibbles and just enjoy the atmosphere. For such impressive surroundings, the bar food menu is not overly-expensive.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, Georgetown, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Georgetown
#1 Business Hotel in Georgetown
#2 Family Hotel in Georgetown
#5 Romantic Hotel in Georgetown
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/Georgetown

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