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“English Afternoon Tea at 1885 Restaurant” 5 of 5 stars
Review of Eastern & Oriental Hotel

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Eastern & Oriental Hotel
5.0 of 5 Hotel   |   10 Farquhar Street, George Town, Penang Island 10200, Malaysia   |  
Hotel amenities
Ranked #9 of 71 Hotels in George Town
Perth
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“English Afternoon Tea at 1885 Restaurant”
5 of 5 stars Reviewed October 31, 2012 via mobile

To celebrate my 50+ birthday, this year I asked for afternoon tea at the Eastern & Oriental Hotel. I booked by email a few weeks prior to our visit and received a prompt and courteous reply from the Food and Beverage Manager, thank you.
My husband and I took the " smart casual" dress code to heart and made some effort to dress up a little- I even put on makeup and lipstick in the tropical heat and humidity!
We were greeted and seated by a waiter in a smart suit, and served very quickly and efficiently. There is a choice of teas, including the old favourites like English Breakfast and Earl Grey, but also others such as mint and raspberry. Sandwiches on a tired stand, crusts cut off and delicately thin were served first, then plain and raisin scones, with in house strawberry jam and cream. We were feeling quite content with our lot, when we were presented with... Petite Fours! Absolutely delicious and perfectly presented.
In all, we were very satisfied and it was a lovely birthday celebration. I would recommend this afternoon tea to family and friends.

Stayed October 2012, traveled as a couple
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Worcester UK
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed October 26, 2012

Had four nights here and was very impressed with the whole experience - colonial style elegance with superb service. Lovely rooms and a great location. Five star base from which to explore historic Georgetown

Room Tip: Standard rooms are good enough....
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed October 26, 2012 via mobile

Went to Farquhar bar this evening for drinks and dinner. All was good except for the waitress helping herself to the chips from our plates before serving our meals!!! When confronted she denied it but we saw her do it twice. Word of advice, if you are going to steal food from patrons plates do it in the kitchen where you can't be seen. Not exactly what you would expect from an upmarket hotel.

  • Stayed October 2012
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
23 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed October 24, 2012

My husband and I were looking for somewhere a little bit different, to celebrate our 30th wedding anniversary. Friends had suggested Penang and as we hadn’t been to Malaysia previously, the search for a hotel on the internet commenced. There are many “resorts” in Penang, but only one truly outstanding hotel – the Eastern & Oriental.

We had a long trip from Australia via Singapore so we decided to book the hotel limousine service to pick us up at the airport – thus began our introduction to one of the great hotels in the world – and believe me, we have stayed in many.

Our driver met us in one of the hotel’s Mercedes and we sat back supplied with ice water, a newspaper and cold towels before we left the kerb. He provided interesting information about Penang during the ride, including the best way to get around, proximity of the hotel to some of the major attractions, and generally was an extremely pleasant representative of his company.

On arrival at the hotel we were greeted by the Resident Manager Harold Rainfroy, who chatted with us while we waited to complete check in procedures. We were accompanied to our Suite and at once fell in love with this beautiful old building. The look and feel of the Hotel makes you feel as though you have indeed stepped back in time and I am sure the walls could tell fascinating stories of days past. Over the 8 days of our stay we enjoyed the warmth and friendliness of the Malaysian staff, the facilities of the hotel, and all the things that make this property special. The beautiful marble floors throughout which gave a feeling of peace and quiet in the middle of this busy city. Often after having been out all morning being tourists, we would walk back into the foyer of the E&O and just enjoy the cool and quietness of the lobby – it was like coming home to an old friend. The absence of canned music anywhere in the E&Ol was bliss!

Our Straits Suite was extremely comfortable. The furnishings were contemporary to the building with the bathroom marble throughout, and two vanity basins so there were no arguments about where toiletries would be located.

We took the E&O shuttle to the Lone Pine Hotel at Batu Ferringhi – a sister hotel of the E&O. We were able to go there for lunch and use it as a base to visit local attractions. Our stay here included the use of the hotel pool for an afternoon swim prior to coming home.

Our special thanks go to the Residential Manager Harold Rainfroy – a person who we would speak with on many occasions during our stay and to whom we are indebted for a truly memorable holiday. All his staff from the front door to the pool provided us with friendly, very efficient and genuine service. Special mention should go to Lia our Housemaid – her singing while she worked and her kind attention to all our needs was simply first class.

If there was one suggestion I would make to the hotel it would be to provide an alternative menu to Sarkies Corner and the Farquhar Bar, however when the new wing opens this may well be rectified anyway. For long stay guests the variety of choices for a la carte dining is limited.

This hotel is an oasis tucked away on a small island – everyone should try it at least once in their lifetime. We managed to see quite bit of Penang and its attractions but I consider our stay at the E&O was the highlight of our holiday.

Room Tip: We chose a Straits Suite with a balcony - fortunately away from the pool. This turned out to be a g...
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  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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sydney, australia
Level Contributor
50 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 stars Reviewed October 23, 2012

Gorgeous colonial style building with a prestigious and long history and excellent location.

Much easier to navigate Penang from this side rather than Batu Ferringhi if you don't mind not having the beach at your door step.
Regardless, the location of the hotel is facing the Malacca Straits so the views during the day and evenings are still outstanding and romantic.
In addition to it's prime location, once within the walls of this historic hotel, you feel like you have stepped into a haven of calm, peace, relaxed and there is a renewed spring in your step - away from the crazy that is penang.

We drove to Penang rather than opting for the free limousine pickup service from the airport.
The hotel provides a complimentary valet service - parks your car and retrieves it when you require it again.
It is within walking distance to Cheong Fatt Tze mansion with it's colourful history and beautiful architecture. Definitely join the guided English tour which provides a deeper insight into the house.
It is also within walking distance to a few clubs and pubs which were open on weekends.
There are a few hawker stalls nearby providing a taste of local cuisine if you are adventurous enough to try.

Fresh lemongrass perfumed cold towels and a cocktail are served whilst you wait to be checked in. Front desk staff are friendly, helpful and polite. A staff member guides us to our room using one of the old functioning lifts which is a fun ride.

All rooms are suites of various sizes - we chose one with sea view.
An old fashioned key unlocked the door to one of the most welcoming rooms.
The staff were made aware that there were 3 people staying in the room and have accommodated well by ensuring that all amenities were provided in 3s. Handsome wood furniture (desk with multiple drawers) from the colonial era and small touches like a butler bell, small fruit platter, assortment of tea and coffee contrast sharply against brightly coloured panel doors leading to a modern bathroom with separate shower (rain shower head and normal shower head) and bath tub. Dual sinks available.
Extremely comfortable beds!
Cleaning staff courteous and extremely efficient!

Loved the small swimming pool. There is a small gym onsite with a hot sauna (not that you are crazy enough to go into the hot sauna when the whole of penang is literally a hot sauna)
Enjoyed the breeze whilst gazing into the sea.
Savoured the buffet breakfast which provided a wide variety of asian and western food.

The hotel also can accomodate small groups for cooking classes which appeared hands on and fun. (we sneaked a peek at a group attending a class)

There are 2 areas which can be improved upon.
Firstly, there is no onsite spa service - the hotel provides transportation to a spa nearby. With the construction of the new wing of the hotel - hopefully an onsite spa area would be in place.

Secondly, service at the hotel can be very variable.
There are moments of brilliance - like a poolside staff member bringing iced water to the lounging guests as the sun started to beat down.
There was the thoughtful room cleaning staff who noted that there were not enough towels provided and kindly ensured that there were soft fluffy towels available.

However, the concierge desk not being able to provide information on visiting some tourist sites were a let down.
In addition, staff at the juice bar at breakfast not able to understand that you wanted a mix orange and carrot juice was slightly frustrating.

Overall, there can be some improvements in staff service provision to make this hotel outstanding.
These are just minor complaints in otherwise a beautiful and highly recommended stay.

Would definitely stay here again.

Room Tip: Sea view rooms provide a better view
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed October 22, 2012

We had the pleasure of staying at the E & O for 2 nights. Despite an initial mistake with the airport transfer, the hotel staff more than made up for it with their professionalism and cheerful attitude. Encik Mazlan, the Assistant Manager (Front Office), personally apologized and made sure that we were compensated with transport back to the airport for our flight out of Penang. His staff were courteous, efficient and above all friendly.

The hotel itself is a lovely example of a well-kept colonial building and the view from our hotel balcony was fantastic. With its central location, we were able to walk to many parts of Georgetown to sample the delicious Penang hawker fare. We could not have asked for a better stay in Penang and would highly recommend the hotel to all who go there.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 stars Reviewed October 22, 2012

A grand place with balmy sea breezes and within walking distance of the heritage part of Georgetown.

The room we had overlooked the sea and was double size with his and her vanity arrangements. High ceilings gave it wonderful proportions.

Staff were perfect in every way.

Excellent value for money too.

Room Tip: Spend a little more for a sea view suite.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Eastern & Oriental Hotel

Address: 10 Farquhar Street, George Town, Penang Island 10200, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in George Town
#2 Luxury Hotel in George Town
#2 Family Hotel in George Town
#3 Romantic Hotel in George Town
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Eastern & Oriental Hotel 5*
Number of rooms: 99
Official Description (provided by the hotel):
The Eastern & Oriental Hotel is the embodiment of both a special time and a special place. For well over a century, this remarkable hotel - known simply as `The E&O' to generations of travellers - has stood as a testament to the grand elegance of the British colonial era.In many ways, it has also come to represent Penang itself; its story inextricably woven into the island's history, its traditions an indelible part of many a traveller's treasured memory, its name synonymous with the magical island once known as The Pearl Of the Orient. ... more   less 
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Also Known As:
Eastern And Oriental Hotel
Eastern Oriental Georgetown
Eastern & Oriental Hotel Penang/George Town

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