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“Great location and nice rooms” 5 of 5 stars
Review of Cititel Penang

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Cititel Penang
3.5 of 5 Hotel   |   66 Jalan Penang, George Town, Penang Island 10000, Malaysia   |  
Hotel amenities
Ranked #20 of 54 Hotels in George Town
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
“Great location and nice rooms”
5 of 5 stars Reviewed June 30, 2014 via mobile

Stayed twice, once in delux and once standard. Both very similar, just the delux has a fresh coat of paint and has been modernized slightly. Staff are very friendly and happy to help, taxis cost more for tourists, like most other places so always worth trying getting them down on prices quoted, or go further down the street and pick up a meter taxi. Location is good, lots of temples within walking distant and a hawkers market with entertainment most nights just across the road, and shopping mall is a short trip away and a friendly place if traveling with children

  • Stayed June 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 2, 2014
Dear Guest

Selamat Sejahtera from Cititel Penang.

It was good to have you back to stay with us - thank you for your gracious comments about our team members, services and facilities and for the full score.

I am very pleased to know that we have exceeded your expectations during your stays with us and your appreciation is great motivation to all of us.

My sincere thanks once again, for taking the time to share your experience at Cititel Penang and we look forward to welcoming you back the next time you visit.

With warmest wishes and kind regards
Tony Goh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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747 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Petaling Jaya, Malaysia
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 26, 2014

Location is great, pricing varies according to period. Be prepare as they are always fully book.
Rooms will be slightly smaller in size compare with others hotels eventhough price is higher because they are in prime area but it compensate with great location with easy accessiblity.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 2, 2014
Dear Guest

Selamat Sejahtera from Cititel Penang.

I am delighted to read your review and sincere thanks your kind words of our hotel facilities and location.

My team and I are truly glad to know that you have had an enjoyable time here and we look forward to welcoming you back again soon.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed June 25, 2014

Found this hotel last minute when all other choices booked out. Ended up staying three nights because the price and location was good, the room was clean and cool. A little dated but I was pleased for the price we paid and also it is opposite a convenient bus stop,which connected us to visit Kek Lok Si Temple, Penang Hill and also the free CAT bus which took you around town. The only negative is a slow Internet connection, it only allows a certain download per room before it gets very slow. We never ate here so cannot comment on the food. But having done a little travel through Asia I would definitely stay here again for value. Across the road is Red Corner, an outdoor food venue which has live entertainment nightly by locals so a good fun night out, we ate here twice and never got sick from the food, the toilets are a little dodgy so byo toilet paper girls!

Room Tip: We asked for a room higher floors with sea view, a bonus for the price!
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 2, 2014
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to share the review of our hotel and I am glad to note that you have had a wonderful stay with us in Penang.

Your positive comments of our hotel services, facilities and location are greatly appreciated – thank you.

Trust that you had a grand time exploring our heritage city too.

Wishing you happy travels and look forward to welcoming you back again soon.

Best wishes and kind regards,
Tony Goh
General Manager
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Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 24, 2014

We were travelling around Asia and stayed at the Cititel in Penang, we had a great time here. Rooms were nice and big. Facilities were great, loved to pool, sauna and steam room. This was our spoil at the end of a great trip. Great location close to everything.
I would definitely recommend this hotel

Stayed June 2014, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 2, 2014
Dear Guest

Selamat Sejahtera from Cititel Penang and I trust that you had a good trip back home.

Reading your review was indeed a great way to start the new month! THANK YOU for giving us full marks on our hotel location, facilities and services!

I am very glad to note that you have thoroughly enjoyed your stay with us and it is most gratifying to know that we have exceeded your expectations.

Thank you for recommending Cititel Penang and we look forward to welcoming you back soon for yet another fulfilling stay.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 24, 2014

Me and the girlfriend stayed here a few days and it was very pleasant. Very friendly staff the rooms were nice with safe,flat-screen TV, tea making stuff,clean bathroom with bath or shower.
The hotel also had a indoor swimming pool, gym, spa and sauna and the food was great also, bit of a mix between Asain and western NICE.
And fairly central in the city which was handy as its very hot there.
Would recommend this hotel :)

Room Tip: Sea veiw smoking 1712
See more room tips
  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, July 2, 2014
Dear Mike

Selamat Sejahtera from Cititel Penang.

Thank you for your positive comments on your stay experience here and am truly appreciative of your kind words about our services, location and facilities. I have shared them with my team here with much pride.

It is always a delight to know that we have exceeded our guests' expectations during their stay with us and your appreciation is great motivation to all of us here.

Thank you for your recommendation and we look forward to welcoming you and your girlfriend back the next time you are in Penang.

With best wishes and kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Medan, Indonesia
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 24, 2014

Lobby is nice and spacious, and provided welcome drink (mineral water with Sunkist flavor or Lemon flavor or Cucumber flavor). The staff is very helpful and warm.

Wifi is provided in the room and lobby and speed is super high. Room is ok, however the shower handle has been broken (but stil can be used), house keeping have to take initiative to repair before guest check in. Overall is Good and recommended to stay in next visit.

  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, June 30, 2014
Dear Guest

Selamat Sejahtera from Cititel Penang,

It is a delight to know that you and your family had an enjoyable stay with us recently.

Please accept my sincere apologies for the broken shower handle in your room and the inconvenience this has caused – I have cautioned our Housekeeping Team to ensure that this incident does not recur in the future.

Thank you very much for your kind comments and my team and I look forward to welcoming you and your family back to Cititel Penang on your next visit.

With kind regards and best wishes,
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Top Contributor
56 reviews 56 reviews
32 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed June 23, 2014

Unexpected good hotel with very friendly and attentive staff, clean and comfortable rooms and a very good breakfast. I would rate this hotel with 4 stars. The location of the hotel is good as you can just walk into town.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, June 30, 2014
Dear Guest

Selamat Sejahtera from Cititel Penang,

I am very happy to read your positive review of our hotel location, services and facilities. My team and I thank you for taking the time to write and your kind comments are greatly appreciated.

Thank you for your support and we look forward to your continued patronage.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Cititel Penang

Address: 66 Jalan Penang, George Town, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Cititel Penang 3.5*
Number of rooms: 451
Official Description (provided by the hotel):
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport and 5 minutes to Penang Ferry terminal. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown
Cititel Penang George Town

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