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“Dated, but good location and helpful staff” 4 of 5 stars
Review of Cititel Penang

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Cititel Penang
4.0 of 5 Hotel   |   66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia   |  
Hotel amenities
Ranked #14 of 48 hotels in Georgetown
Kuala Lumpur, Malaysia
Top Contributor
107 reviews 107 reviews
81 hotel reviews
Reviews in 72 cities Reviews in 72 cities
85 helpful votes 85 helpful votes
“Dated, but good location and helpful staff”
4 of 5 stars Reviewed March 4, 2013

Slap bang in the middle of Georgetown so lots of great food and sights within easy walking distance.

The room was a bit dated, but it was very clean so appeared well looked after. There were no drinks in the mini-bar (despite a RM100 deposit being taken) and there was no in-room safe which I would have expected from a hotel in this price range. We did get complimentary bottled water and the morning newspaper.

We were both impressed with the staff who were not only very helpful but also seemed genuinely happy in their work, which is not something you always come across in the hotel industry. We got very good info on the buses and the concierge even flagged down a taxi from the street and negotiated the price for our journey to the airport!

Overall we enjoyed our stay and plan to return here on our next Penang trip

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 4, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

I am very glad to note that you have enjoyed your recent stay with us you and Thank You for the positive comments of my team members. It is always very heartening to know that my team members have provided our guests with a totally fulfilling stay.

Regret to know that our Standard Rooms which you stayed in were not up to your expectations; we do offer other categories of rooms at Cititel Penang and you may perhaps wish to try them on your next visit.

Thank you for your recommendation and please do not hesitate to contact me at gm@cititelpenang.com if I may be of further assistance with your next reservations at Cititel Penang.

Until then, my very best wishes,
Tony Goh
General Manager
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693 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (132)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
nelspruit
Senior Contributor
37 reviews 37 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 3, 2013

cant really say anything bad about this hotel, room service excellent, breakfast excellent, pool small, gym tiny, buffets and lunches all reasonable.
helpful front desk if you planning something, nice restaurants in the area and on the bus routes so quite easy to get arround. nowhere near the beach although the ferry and clan jetties just a 15min walk.
nice view if you get a sea facing room.

Room Tip: get a sea view when you book
See more room tips
  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 4, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang!

It is indeed very heartening to know that you have enjoyed your stay with us at Cititel Penang.

We truly appreciate your kind comments about our hotel facilities and yes, many of our guests are pleasantly surprised at how convenient it is to move around from here for shopping, dining and even sight-seeing, be it by foot, by trishaw, by car or by public transport.

My team and I look forward to welcoming you and your friends back to Cititel Penang soon and thank you once again for taking the time to share your experience with us.

With kind regards
Tony Goh
General Manager
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed February 27, 2013 via mobile

Nice hotel, really friendly and helpful staff, good but dated decor-especially in the bathrooms. Smells of stale smoke in lobby but not in rest of the rooms.
Indoor unheated pool is reasonable but not big enough for laps.
Tiny gym almost unusable-one broken bike that couldn't be used, one treadmill that was ok but always seemed to have a waiting line, some 5kg and 10kg weights and an "Olympic multi-station" that is only appropriate for use by children.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, March 4, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to write and hope that you had a good trip home. Your kind comments are most appreciated, especially that of our team - Thank You.

I apologise that our gym and indoor pool were not up to your expectations; we are presently working on the repairs of the equipment in the gym in addition to constantly checking on its condition and hoped that our indoor pool with jacuzzi, although not equipped for serious swimming sessions, provided you with a welcome respite from the hot afternoons in Penang.

I regret that we do not provide a totally smoke-free environment within the hotel and am sorry for your discomfort with regards to the lingering smoke smell. I am reassessing our ‘No Smoking Policy’ within the hotel premises and am also engaging a consultant to assist us with this issue.

Thank you once again for taking the time to write as it is through your feedback that we can continuously strive to improve and ensure that our guests enjoy their stay with us.

I look forward to the opportunity of welcoming you back again – do contact me at gm@cititelpenang.com if I may be of further assistance.


With kind regards
Tony Goh
General Manager
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Dublin, Ireland
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 24, 2013

This is a very nice hotel for the price. Its in a good location for sightseeing as you can walk to most of the local sights. The staff are friendly and very helpful at all times. Rooms are comfortable and buffet breakfast has good variety. There are lots of good restaurants and bars nearby. The only issue I had was the wifi was poor. Otherwise a great value hotel.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, February 26, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

It is most heartening to note that you have enjoyed your stay here and thank you for your positive comments about our services, facilities and location.

I appreciate your taking the time to share your experience at Cititel Penang and my team and I look forward to welcoming you back soon.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Värmdö
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 23, 2013

Nice hotel with very good location. Ask about room high up the music and sounds from the street can be distracting. Friendly staff. Clean and comfortable rooms.
Many nice restaurants and bars just outside the hotel. 10 minute walk to little india and other landmarks.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, February 24, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for taking the time to share your positive review of our hotel and I am glad to note that you have had a wonderful stay with us in Penang.

Your kind and gracious comments of our hotel services, facilities and location are greatly appreciated – thank you.

Wishing you a great week ahead and we look forward to welcoming you back again soon.

With kind regards,
Tony Goh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Courbevoie, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 20, 2013

We are traveling with a 7months old baby. So we asked for higher floor room facing the E&O Hotel (sea view) to avoid any noises from the street. Room is OK with what we had paid for. Basic, clean and affordable. We took Deluxe Room bcoz we want to have the deposit safe box. Wifi is initially set up for connection to 1 device only and it is very2 poor. We have to keep log in again & again every 2-3minutes. Anyway, overall, we are happy to stay here. Staffs are quite courteous and friendly. We arrived around 11am & were allowed to check-in into our room. Yeay! Location is the best as we prefer to walk around town. Within 5 minutes, you can easily find hawker stalls of Penang's famous food. Another 10-15minutes walk you can reach the Little India, etc..

Room Tip: Go for higher floor, facing the E&O Hotel (sea view) to avoid any noises from the street.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, February 23, 2013
Dear Guest

Selamat Sejahtera from Cititel Penang.

Thank you for your positive comments about your recent stay with us and am glad that our Deluxe Rooms were to your liking. I am truly appreciative of your kind words about our services and facilities and have shared them with my team here.

I am sorry to hear of the WIFI connectivity issues during your stay have asked the provider to look into this urgently. Presently we offer complimentary WIFI connection for two(2) persons per room and am pleased to share that we do provide 4G speeds up to 20Mbps connectivity in our hotel – the very first hotel in Penang to offer this service – and guests are able to sign up for this hotspot device rental when staying with us. It can be connected to any WIFI-enabled device and allows the use of 4 gadgets per time at very affordable rates.

It is very heartening to know that you have enjoyed your stay with us and my sincere thanks once again, for taking the time to share your experience at Cititel Penang.

We look forward to welcoming you and your family back the next time you are in Penang.

With kind regards
Tony Goh
General Manager
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Kuching, Malaysia
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 13, 2013

great hotel. famous red garden hawker stall just round the corner. free island hopping bus just opposite the hotel (bus stop no 7). opposite road side god lots of souvenir n hawker food. one thing... cannot find a supermarket around here. need to walk 30min to komtar for supermarket.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TonyGoh-GM, General Manager at Cititel Penang, responded to this review, February 23, 2013
Dear Ms Yeo

Selamat Sejahtera from Cititel Penang!

It is indeed very heartening to know that you and your family have enjoyed your recent stay with us at Cititel Penang.

We truly appreciate your gracious comments of our hotel, which is great motivation to us all and THANK YOU very much for the high score of 98/100 you accorded us in our online guest survey.

Thank you for your recommendation and my team and I look forward to welcoming you and your family back again soon.

Wishing you and your family a great start to the Year of the Snake 2013.

With kind regards
Tony Goh
General Manager
Report response as inappropriate
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Additional Information about Cititel Penang

Address: 66 Jalan Penang, Georgetown, Penang Island 10000, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Cititel Penang 4*
Official Description (provided by the hotel):
Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport and 5 minutes to Penang Ferry terminal. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more   less 
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Also Known As:
Cititel Penang Georgetown
Cititel Penang Hotel Georgetown

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