Lobby smells musky and full of cigarette smells even though it looks like it's non-smoking. Room is simple with 2 super single beds and a small chair and glass table at the window (it's impossible to sit there as the air con vent blows directly at you). Toilet is clean but old and toiletries are pathetic. I thought I'd never see a shampoo/shower dispenser ever again except for gyms but voila, the hotel management apparently thinks guests can use the same product for their hair AND body. Unfortunately I didn't bring my own shampoo & conditioner and was forced to use it. Needless to say, my scalp started to itch the next day (ok I admit I've a sensitive scalp). Sigh. Location wise, hotel is ok, a 5mins walk from the free bus service route. But you'd have to hail a cab if you don't want to wait for the bus (if it even comes at all!). Concierge desk just outside the lobby will arrange taxis (which essentially are private cars driven by people wanting to earn an extra buck). Note that all fares are negotiated before the journey as no taxi will run by the meter. Did not try any of the restaurants so not able to comment on the food. Wifi is initially set up for connection to 1 device only, you can call front desk to increase it to a maximum of 2 connections which means you have to make a choice between your smartphone, tablet & laptop. There's no safe in the room, you can deposit your valuables at the front desk for safekeeping (if you dare) or just bring it along with you.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Selamat Sejahtera from Cititel Penang.
Thank you for taking the time to share the review of your recent stay and it is with much regret to learn of the less-than-positive experience of your stay here.
All our rooms are equipped with bathroom amenities from shower gel, shampoo to shower caps and the amenities in the rooms in the Deluxe category and upwards come in miniature bottles whilst the rest are installed with a shower gel/shampoo dispenser in the bath area. In-room safe is also available in all rooms from the Deluxe category upwards.
Yes, we presently offer complimentary WIFI connection for two persons per room and am pleased to share that we do provide 4G speeds up to 20Mbps connectivity in our hotel – the very first hotel in Penang to offer this service – and guests are able to sign up for this hotspot device rental when staying with us. It can be connected to any WIFI- enabled device and allows the use of 4 gadgets per time at very affordable rates.
Apart from the Standard category of room which you stayed in, we do have other categories of rooms available at the hotel which would be more comfortable for your use in terms of room size and on higher floors, and I hope that you would want to try them out as well as our 4G internet connection on your next visit.
Regretfully, our hotel does not have a totally smoke-free environment policy but our Maintenance Manager and Housekeeper are constantly seeking ways to improve the air quality of our public areas and in our guestrooms. Please accept my sincere apologies for the inconvenience and discomfort encountered with the lingering smoke smell.
Thank you once again for writing and I wish you a great week ahead.
With kind regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.