One of the best hotels we've ever stayed in! :)
We chose this hotel as the manager, Mr Tony Goh, made an effort to respond to every single review on TripAdvisor; this is a sign of good service. And yes, we were proven correct. Upon our arrival, the receptionist greeted us and check-in was quick. We booked two deluxe rooms (as the price difference between Pinnacle & Deluxe was rather high, RM70), requested for high floor, and got ourselves a FREE UPGRADE to Pinnacle rooms on the 18th floor! Complimentary WiFi for one device per room; good signal strength and fast network speed! Another good thing about the room is, there's a ceiling fan, so if you don't want the aircon, it won't be too stuffy.
The hotel was slightly away from the city centre; a short 10 mins stroll to KOMTAR. Alternatively, you can hop onto the free CAT shuttle just beside the hotel, or take a taxi to KOMTAR which costs RM7.
Staff were really friendly; service was much better than expected. The room cleaning staff never failed to smile and greet us, or at least give us a gentle nod. This is something which I have never experienced in any 5 star hotel. On the last day after checking out, we booked a taxi but it was no where in sight. I walked up to a staff and explained the situation, and without hesitation, he helped me contact the taxi driver.
The only not-so-good thing about Citiel Penang is its facilities. The gym and pool are really basic, but we didn't use them, so it didn't really matter.
Overall a wonderful hotel, value for money, good location! Will definitely recommend to others!
- Official Description (provided by the hotel):
- Along bustling Upper Penang Road, in the heart of George Town. Easy access to commercial and government offices, 30 minutes by car from Penang International Airport and 5 minutes to Penang Ferry terminal. 451 comfortably furnished rooms inclusive of executive rooms, broadband internet, LCD TV, long bath, bidet, electronic safe in selected categories, coffee/tea making facilities, mini fridge, satellite TV and in-house movies. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Agoda, HotelTravel.com, TripOnline SA, Asiatravel.com Holdings, Despegar.com, Booking.com and Tingo so you can book your Cititel Penang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Cititel Penang Georgetown
- Cititel Penang Hotel Georgetown
- Cititel Penang George Town