Stayed in this hotel 90% of the time am in Penang over the past five years or so as this hotel was part of a timeshare program. No doubt the hotel furnishing has deteriorated over the years but they have refurbished in stages over the past couple of years.
Since having stayed so many times, would usually not give repeated reviews unless the situation warrants it.
It is convenient to most places if one know the shortest route to your intended destination. Next to a mediocre mall but enough to serve one's needs for food and minor purchases.
Near to Pulau Tikus market where there are famous food e.g. char kuey teow and the Nyonya nasi lemak at Jin Hoe.
Car park and lifts:
Both were small and limited. The lift timing has tremendously improved but will almost never arrive when they are hosting a function. If you go back late, you would most likely have no parking spot.
Overall spacious and comfortable. The furniture were old but carefully repainted/refurbished. Carpet is dated and could do with a change. Bedsheets were clean and bed firm but comfortable. Loved the new addition of a bolster. Lighting could be brighter as room is quite dim even with all lights on. TV is no longer the chunky CRT type which was still there two to three years back! Good selection of channels.
View was good as requested higher floors. Though there were apartment blocks surrounding but on a higher floor you can have seaview (on request) and an interesting perspective of the next building due to the unique layout of the top floor penthouses prompting me to look for such a penthouse if I do purchase one.
Small but not tiny. The bath tub really deserves a replacement as it is stained and rusted at places where there were cracks. Water pressure was great though am at one of the highest floors. Generous with toiletries.
Adequate and fast service but this is Penang, a food haven, so go out and eat! My room didn't come with breakfast but chose to pay (very affordable) for it on my last day of stay. Taste and variety wise, it's on par with other hotels' that are in the same price range.
Can forget about this as it is almost not functional with limited chairs and meant only to serve the welcome drink.
Yes it is small but I have seen even smaller ones about the size of a jacuzzi at certain hotels. Size is just right for a dip on a hot day and easy for you to keep an eye on kids if you are lounging by the pool.
This was what prompted the high ratings and my latest impression of this hotel. My stay was during the Wesak weekend where the hotel was fully booked and Penang is choked with tourists.
The staff were friendly and helpful. At the breakfast, they were very efficient in cleaning up and replenishing food.
The house keeping were friendly and these were foreign helpers who attempts to greet you in English.
The front desk staff is superb! Rosley tried to accommodate all our four rooms on the same floor but as the hotel was very full, he tried his best to come out with alternative arrangements which suits us fine. He was very patient with all our requests and as not all the rooms were ready, we were given those that were and he made arrangements to deliver our key cards as promised and called us to ensure that we received them.
Then there is another bespectacled Chinese girl by the name of Carol (I think, getting old and forgot her name as delayed the review) who is also very patient and efficient on one of the rooms that were checking in much later. However, her attributes could go many miles more if she smiled more to the guests as this would make her even more approachable which is important in the hospitality line.
I always look for the names of hospitality personnel if they have their name tags on and thank them by their names. This will at most times gives an instant smile from their hearts. For hotels, since they have the guests' names with them, they should also greet their guests with Mr/Ms so and so. It feels more personal and gives guests the feeling that they value you as a guest and not just another statistics to their occupancy levels. Many hotels don't do this except for five stars/international chain or some boutique hotels. Georgetown City's front desk did address me by my name.
Will return for my next trip and keep up the good work.
- Official Description (provided by the hotel):
- Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more less
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- Also Known As:
- Berjaya Hotel Georgetown
- Georgetown City Hotel Penang/George Town