I would like to use this opportunity to thank all the staffs in the hotel. From the receptionist to the wonderful chef to the cleaning lady, please help me express ny thanks to them in facilitating my stay. Their professionalism in serving the guests really amazes me. They entertain us with constant smiles on their face,and try their best to help customers to solve their problem. I think this is an advantage that keeps customers coming in. The warmth welcome and proactivity of the hotel staffs makes us feel relaxed knowing that the staffs are so ever willing to help in everything, despite being in a foreign place. I hope this will be kept up. Maybe with some appreciate for them?
However, I would like to point out some aspects that could be improved. The elevators can be quite a long wait, especially when there is a lot of people. I would like to suggest you put little chairs for people to sit on while waiting for the elevator because it gets quite tiring standing, if that is feasible. Besides that, the toilet plumbing system for the shower needs to be repaired as it produces a really loud noise on the wall in the room beside it whenever it is in use. As for the room card, is it possible to imprint the room numbers on the cards? On top of that, communication between staffs need to be better improved to keep them updated to the latest information.eg, a special wifi discount was given to us but some of the hotel staffs were not informed and wanted to charge extra.
Lastly, I would like to express my thanks to the chef as I enjoyed the food every meal. It was really good and worth the price.
all the best georgetown city hotel!
- Official Description (provided by the hotel):
- Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more less
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- Also Known As:
- Berjaya Hotel Georgetown
- Georgetown City Hotel Penang/George Town