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“Affordable hotel near Gurney Drive!” 4 of 5 stars
Review of Georgetown City Hotel

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Georgetown City Hotel
4.0 of 5 Hotel   |   1-Stop Midlands Park, Burmah Road, George Town, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)   |  
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Hotel amenities
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LIVE. BOND & RELAX
Ranked #27 of 54 Hotels in George Town
Singapore
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
“Affordable hotel near Gurney Drive!”
4 of 5 stars Reviewed March 15, 2013

This was my third time to Penang, and I have always stayed in this hotel and in its junior suite. My friend(s) wanted somewhere near Gurney Drive, and this may be the best choice unless you have much more budget for G Hotel.

The suites are of arguably low rates, and are cosy and spacious enough. The hotel is near the temple with Sleeping Buddha (20-min walking down the road), and Gurney Plaza (15-min cutting through residential bungalows at the back of the hotel).

Other good points include old-school coffee shops nearby for breakfast, a KFC restaurant next door, convenience stores below, a bus stop and a taxi stand directly outside the hotel.

My one slight complaint is the swimming pool which was disturbingly milky during my stay. The gym is serviceable and well-attended though.

Room Tip: 1) Request for a room on a higher rise when you may even see the ocean. 2) Compare the package rate...
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  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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196 reviews from our community

Traveler rating
    36
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed March 8, 2013

Stay recently in March and very please with the service provided by all front line and coffee house staff.
Room cleanliness still have to improve as found dusty at certain area but over service is prompt and friendly.
Gym need an upgrade and pool is too small. The location is a +plus value.
Public transport like bus stop and taxi are just at the front of the hotel, very convenient for guest.

Room Tip: request room at high floor.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karachi - Pakistan
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed February 25, 2013

Berjaya has always proven nice hotels with excellent customer service to the guests. First of all, I think the hotel staff at check in looks forward to adjust you in the lowest category of the room booked in the hotel. And if you complain on anything, they come running up and try to sort out issues and manage to convince you to stay at the hotel. If you are strong at words then the manager is called in and later on after wasting like an hour or so...you manage to get a room changed. For travelers looking forward to stay here..would say..be ready for the welcome. The hotel is close to Gurney Plaza where you can find a movie theater and food court to keep yourself busy.

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Xin, General Manager at Georgetown City Hotel, responded to this review, March 27, 2013
We thank Khizerf for his review although we are quite puzzled by the date of stay which was stated as March 2012. This is almost a year since his stay and therefore quite difficult for us to trace his complaint.

At the same time, we are also uncertain about his comment that "the Hotel staff at check in looks forward to adjust you in the lowest category of the room booked."
Hotel staff are always encouraged to try to sell higher category rooms to guest to maximize revenue. On the other hand, if one were to book a lower category, he would rightly get that type of room and should not expect to be upgraded to a better room. It would be unfair to the Hotel if many guests booked a low category room and then upon check-in, demands a better room than what he booked.

Having said the above, we regret that Reviewer had a less than pleasant encounter at our hotel and hope that his next stay would be much improved. We have discussed the situation with our Front Desk management and we are always open to suggestions to ensure our guests have a pleasant stay.
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Seremban, Malaysia
1 review
5 of 5 stars Reviewed February 21, 2013

Organized a function/meeting here and had to arrange lodgings for the participants. I found that the staff are very helpful and accommodating even on last minute requests as they were some late-comers. The Sales Manager, Encik Ayznan, especially, had been very cooperative and tried to cater to our needs & requests even at the last. Overall situation, comitment, hospitality is very excelent. Most of our participate are very satisfied with the arrangement given their stay. they could nt find any situation that is bad. Personally, we will organised more of oue outcome in future. On behalf of the participant i would like to congratulate the management. Thanks.

Room Tip: All are good.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Penang
1 review
5 of 5 stars Reviewed February 21, 2013

Organized a function here and had to arrange lodgings for the participants. I found that the staff are very helpful and accommodating even on last minute requests as they were some late-comers. The Sales Manager, Encik Ayznan, especially, had been very cooperative and tried to cater to our needs & requests even at the last second. The front desk & banquet personnel are friendly and helpful. I really appreciate the great service that this hotel has provided, and in making sure that the VIPs were well taken care of in terms of their comfort. I would definitely organize another meeting/function should an opportunity arises. The only drawback is the location as it is in the middle of a very congested area, but that could not be helped and the choice of breakfast served. Overall, I am very happy with the service provided by the Sales Manager and his helpful staff. Good job & keep up the good work.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed February 16, 2013 via mobile

We booked a double room during the peak period of Chinese New Year for 3 nights stay thro internet for less than MYR700. There is a coupon for a welcome drink at the bar but only for one person.

The location is ok though not central, it's close to Gurney Plaza for shopping, and a local market with a lot of local food, there are also some restaurants for pizza, ice cream, etc. We were on 21st floor and have a good view.

However the room is less than desire, it's size is std with writing table, a coffee table and 2 chairs. But still equipped with 21" CRT TV, the Aircon tempreture control dail is not working, we have to switch it off totally as it was freezing in the night. There is a mini safe, one extra pillow, a cattle for hot water but no slippers.

The bathroom only have 2 shower towers, no face or hand towers, eventhough you'll see the rack istalled for them, no tooth brush, toothpaste, razor or comb, but only cotton buds and shower cap and a hand soap.

The shower head is old and not enough pressure, they offer only one 3 in 1 shower gel which serve as shampoo + conditional + shower gel. The hair dryer installed in the bathroom is not working, it took 45 min and 3 phone calls to housekeeping to get another hair dryer.

Strangely Wifi is allow for one person login only, it is chargebla if you request another login, to me this is absolutely ridiculous as a double room is for 2 person, and any person could have 2 gadgets like a laptop and a mobile phone to login. After a complain call to the front desk, the lady told me she will refer to her manager and feedback to me but never did. I have to go to front desk personally the next day to finally get another login.

Overall the front desk staff were friendly but the back end were rather slow after the Wifi and hair dryer experience. It looks like the hotel did a renovation or upgrade recently, if so, we would be very dissapointed cause we can help to feel that the hotel is cutting corner everywhere, which make the overall experience rather bad. It's ok for the price we got during the peak period but we won't pay more.

  • Stayed February 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Xin, General Manager at Georgetown City Hotel, responded to this review, February 24, 2013
We would like to start by wishing AK from Singapore a Happy Chinese New Year. We of course regret that Reviewer found the hotel not up to his standards. Some of the points he mentioned like having only one welcome drink and slow staff response may be due to the fact that the Hotel was experiencing extremely high occupancy thus errors occur and service may not be as good as usual. We hope AK can appreciate that during peak periods, we have to cater to many different requests sometimes coming all at once.

On the other hand, what Reviewer felt as the hotel cutting corners is actually part of our Loving Earth conservation program. We are going for "Green Office" certification and reduction in use of detergent, production of waste (especially plastic material) etc is part of our contribution to these efforts. The rooms have clear notices & signs explaining to guests about this program and urging them to participate. However, those who are partial to the conveniences of having more towels, mini bottled toiletries & amenities like slippers & toothbrush are welcome to request for the items which our staff will gladly provide.

With the above clarification, we hope AK and other guests will understand and indeed join us in our Loving Earth program.
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Singapore
Senior Contributor
41 reviews 41 reviews
38 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 15, 2013

I used to stay at this hotel regularly in the past, but due to traffic to and from the hotel area and the dated rooms, I gave it a miss for the past few years. Recently they renovated their rooms and I decided to try the new rooms. The bathroom however, was the same as before. The soap dispenser was mouldy and broken. When I called for shower gel, it took almost an hour to arrive. This was after I came back after a long day, at 11pm. Sheets were very thin and worn. The safe was also not working, with the number pad missing.

Location is quite good, with Gurney Plaza a 10 minute walk away. There are convenience stores and a KFC below. If you are not fussy about your room, this is a good choice as the price is excellent for its location.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Georgetown City Hotel

Address: 1-Stop Midlands Park, Burmah Road, George Town, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)
Phone Number:
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in George Town
#9 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Georgetown City Hotel 4*
Number of rooms: 320
Official Description (provided by the hotel):
Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more   less 
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Also Known As:
Berjaya Hotel Georgetown
Georgetown City Hotel Penang/George Town

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