Checked into this hotel on 26th January 2013 and stayed for 2 nights.

- Poor Bellman service
- Imagine i had to queue for almost 45 mins to queue

The first night, there was no water supply at all. From there it continued for the 2 nights. The Manager on duty gave me a reason due to it's full house, therefore they're experiencing it.
I used to stay in this hotel yearly for about 7 years now, and at all times they're service sucks big time.

I paid total of about RM750 for 2 nights for a basic room and i ended up not having water in the room. Reason given by the manager on duty was, the management knows about this water supply problem during full house but they refused to do anything.

For the 2 days, my family and me consist of 3 showered with slow pressure of cold water. We had no choice but to live with it due to we're late for our prayers.

I had to speak to 2 different manager on duty for both days, and on my second day, i was provided with a pail to collect water and bathe.

Lifts in this hotel are very very slow. Very annoying as only one lift leads you to the car park and the other two lifts will stop at lobby level itself.

The operator who answers the call, can hung up on me when i raised up my concern of there is no water supply. There is no basic customer service etiquette to some of the staffs in the property. They don't respect the guests and very laid back.

I will never ever stay in this hotel for future years.

While we were booked under a no-change/no refund policy, they did eventually change our dates as requested, but it took 2 calls to booking agent Hotels.com and 2 international calls to the hotel to effect that, each pointing the finger at the other party to sort it out for us. Hotels.com eventually contacted the hotel and got the change done for us.

It is an old hotel under a new name, but nothing else has changed (we have stayed there previously), and it shows. The plumbing noise from other rooms resonates throughout the room.

Reputedly a 4-star hotel, but we didn't get hand towels.

Plus:
+ good location for shopping, only 5 mins taxi drive away or RM10 from Gurney Plaza
+ great location for medical check-up, opposite Adventist Hospital which is renowned for heart & vascular specialists
+ reasonably priced, if you buy vouchers through travel agents, you can get standard room for around RM140/night inc breakfast for 2 pax, while Junior Suite is bargain at around RM180 with room for extra bed.
+ minimarts and KFC located near hotel
+ reasonable and courteous service
+ Nice, clean rooms (we stayed at renovated Junior Suite room), great shower, and toilet complete with washers (important for Indonesians)

Minus:
- Lengthy check in time, had to wait almost 1 hour for my room to be ready.
- Standard rooms are...very standard and dated, so ask for renovated rooms which are much nicer
- breakfast variety very limited and boring
- free shuttle to Gurney Plaza sometimes not operational
- noise from nightclub downstairs so ask for rooms on higher floors

Summary:
Good hotel if you are on budget or on medical at Adventist Hospital. If you are Indonesians, you will feel at home as most guests there are Indonesian patients. Convenient locations, near Gurney, with minimart near hotel. Noise from nightclubs at night very annoying, and certainly not helping with so many guests there having heart problems....
It is good value hotel offering good service at reasonable price.

We booked this hotel after reading reviews that said it was ok but not the best location. We looked around and decided that for the money it was fine. The rooms are clean and large, the staff are friendly and helpful even though the front desk is very understaffed.It is next an on the cheapside mall and food court and very close to the Guerny mall, a very western style one. Just past the Guerny mall is the guerny food hawker area, a must visit for anything your belly desires. Would recommend it as a quiet place for aslong a stay as you needed in Penang which in its self was a let down.