Checked into this hotel on 26th January 2013 and stayed for 2 nights.
- Poor Bellman service
- Imagine i had to queue for almost 45 mins to queue
The first night, there was no water supply at all. From there it continued for the 2 nights. The Manager on duty gave me a reason due to it's full house, therefore they're experiencing it.
I used to stay in this hotel yearly for about 7 years now, and at all times they're service sucks big time.
I paid total of about RM750 for 2 nights for a basic room and i ended up not having water in the room. Reason given by the manager on duty was, the management knows about this water supply problem during full house but they refused to do anything.
For the 2 days, my family and me consist of 3 showered with slow pressure of cold water. We had no choice but to live with it due to we're late for our prayers.
I had to speak to 2 different manager on duty for both days, and on my second day, i was provided with a pail to collect water and bathe.
Lifts in this hotel are very very slow. Very annoying as only one lift leads you to the car park and the other two lifts will stop at lobby level itself.
The operator who answers the call, can hung up on me when i raised up my concern of there is no water supply. There is no basic customer service etiquette to some of the staffs in the property. They don't respect the guests and very laid back.
I will never ever stay in this hotel for future years.
- Official Description (provided by the hotel):
- Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more less
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- Also Known As:
- Berjaya Hotel Georgetown
- Georgetown City Hotel Penang/George Town