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“A conveniently located hotel in georgetown city” 4 of 5 stars
Review of Georgetown City Hotel

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Georgetown City Hotel
4.0 of 5 Hotel   |   1-Stop Midlands Park, Burmah Road, Georgetown, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)   |  
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Ranked #24 of 48 hotels in Georgetown
Seremban, Malaysia
2 reviews
“A conveniently located hotel in georgetown city”
4 of 5 stars Reviewed December 10, 2012

the proximity of the hotel to the famous Gurney Drive shopping malls and eating outlets as well as the leisurely walk along the drive beside the sea was most refreshing particularly with the cool evening breeze. allied to the convenience of the local eating stalls in pulau tikus ( literally 5 mins walking) from the hotel is a definite plus point particularly so if one is reticent about driving in the congested roads in penang. it is also not that difficult to get to other places of interest or heritage as the hotel ( albeit a non seaside hotel) appeals to those who wants the central location of such the hotel. the staff are very helpful and cheerful despite encountering peak period activity levels. heritage seremban.

Room Tip: Corner suites at higher levels has great views of Georgetown and even Air Hitam direction of Penang...
See more room tips
  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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151 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (38)
Date | Rating
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English first
Subang Jaya, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 30, 2012

This is a hotel that I thought would be looking great with nice facilities. A little dissappointed on the outlook I guess. Looks a little old. To be fair I think its been around for many years. Its connected to a small complex. Anyway that's fine for me. Location wise it's good. Very near to the famous food street and other hawker food. Room is clean. Bed is great n comfy. Bathroom is ok, looks old but still clean. Service is ok where its too crowded (too many guests) have to queue up and I waited long time for my room. For me the price is a little expensive. Overall good place to stay if u don't mind the price.

  • Stayed October 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 15, 2012

Everything is fine in this hotel except the access from carpark to the lobby. Really difficult for senior and children.
Other than that, everything is fine. Price is reasonable too.
My daughter really enjoy herself in the hotel room, she can walk around in the spacious living area.
Is really nice.

TY Lim

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canberra, Australia
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 18, 2012

I thought the Georgetown city hotel was excellent in terms of location and value. It has an open air pool in a higher floor and is only minutes away from the Botanical gardens, Gurney Drive mall/food market. Its also strategically located between Georgetown CBD, Batu Feringghi beach and Penang Hill. There are also good low priced (and safe) restaurants close to it. And, if you need a quick shop, there is a mall (Midlands) right NEXT to it. For those who wish a bit of quiet in their lives, its also right next to the Catholic church with its distinctive steeple.

SO, if you can do without living right next to or on the beach,this is a great hotel.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langkawi
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 11, 2012

worth for money for their executive package which it for someone travelling for business or leisure..3 days 2 nite plus breakfast n shuttle to airport from hotel...if i go penang again ill stay at same hotel...the bed is queen size bed and a good view ..but only one tiny tiny problem which is my towel in room not been changed with clean one..the rest is fine..

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Jawa Timur, Indonesia
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed September 22, 2012

Georgetown City Hotel is very impressive, while Check in FO staff very helpful with offering maps and books about Georgetown.
The rooms are comfortable and clean, the mattress was soft and cold air conditioning.
Breakfast food is very diverse and very real malaysia.
Location of the hotel is easily reached by Rapid Penang Bus from Komtar.
Price not bad for the size of hotel in town

  • Stayed October 2011, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
71 reviews 71 reviews
57 hotel reviews
Reviews in 47 cities Reviews in 47 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed September 18, 2012

We stayed in the Junior Suite in this hotel at a very low price found online, the room is very big and clean. We had a bathtub to soak ourselves in with nice warm water which runs consistently without fluctuating in temperature. Air-condition was working well and not giving any issues. Only had a small issue when checking in our room few hours late and we still have to wait for our room to be clean before they can let us have the room. Their service can be better if they can prepare our room early prior to our arrival. Car park was complimentary but please make sure that you enter the correct entrance to the hotel car park as the entrance to the public car park is just next to it! We have to pay for the public car park which is around MYR7 overnight.

The location of this hotel is really great with walking distance to the Gurney Plaza and the famous Anjung Gurney hawker street! Driving is recommended and fairly easy to find your way using GPS in the car.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
C-Xin, General Manager at Georgetown City Hotel, responded to this review, September 20, 2012
Thank you Reviewer AlexKhoo for choosing to stay at the Georgetown City Hotel Penang and for your feedback on TripAdvisor. We noted you have scored us 4-star on most factors, being happy with our nice big & clean room at an affordable price. Also good utilities like aircond & hot water, not to mention our strategic location near Gurney Drive.
Despite all the above we were disappointed that AlexKhoo has ranked us only 3 star just because of the waiting time during check in. While we do try our best to provide the services to please our guests, it must be clarified that Hotels are unable to prepare the room earlier no matter how long ago a reservation was made, IF the hotel was running ar high occupancy.
During the recent Malaysia Day long weekend, many rooms were occupied and we can only clean & prepare the room for the next guest after the previous guests check out - which is usually between 12.00 - 2.00 pm.
Nevertheless, we look forward to Reviewer coming back next time and hope that he will give us a better score then.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Georgetown City Hotel

Address: 1-Stop Midlands Park, Burmah Road, Georgetown, Penang Island 10350, Malaysia (Formerly Berjaya Penang Hotel)
Phone Number:
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Georgetown City Hotel 4*
Official Description (provided by the hotel):
Home to discerning business and leisure travellers, the Berjaya Penang Hotel is conveniently located as part of the lively ‘1-Stop Midlands Park’ business and entertainment centre. With enchanting cultures, heritage and tantalizing food all around, the Penang Island also heralds in a golden opportunity to make business a true pleasure. ... more   less 
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Also Known As:
Berjaya Hotel Georgetown
Georgetown City Hotel Penang

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