I have known this property since its early establishment days some 15 years ago. In fact i was a room guest during its first peak season on a Chinese New Year when some electrical fault caused a small fire which managed to enveloped the whole building in thick obnoxious smoke. It created a huge spectacle but no casualty. As it was started in a lower floor, almost every surface was coated with this very unpleasant reminder of the fire all the way up to the 35th floor. When i was there some months later under the invitation of the management for its courtesy campaign to reintroduce the rehabilitated property, the smell of smoke was still apparent in most area. This most inauspicious beginning to the hotel put paid to an otherwise very good 4 star property.
I was there 12-14 July 2013. It was a standard suite on the 31st floor; all rooms are called suites and the standards suite are huge by normal hotel room standard; 500 sq ft with floor to ceiling glass window panel. This room was in good working condition, the very flimsy furniture had been strengthen, new carpet and curtain. Working table stationed at window to enhance the whole experience of having this beautiful island as your backdrop while you surf on fast, free Wifi. Bottle water, tea and coffee provided in room, daily newspaper, room safe, jacuzzi bath tub and separate shower stall comes standard.
The 7th floor recreation area is a feature for the young ones as it house the open air infinity pool that gives swimmers the impression that the pool is overflowing to the ocean. Gym and sauna comes free for guests.
Booking sites offers RM300 nett with breakfast. Call to hotel reservation secured room at RM232 nett without breakfast. No deposit required for reservation over phone except a name and contact phone number.
Location of hotel is unbeatable for visitors as it is on the most happening stretch of seafront esplanade in Georgetown, Penang. It is comparable to Thawewong Road in Patong, Phuket or Promenade des Anglais in Nice, Côte d'Azur. Food and entertainment outlets are all around the hotel, all within walking distance. A rental bicycle is a good way to enjoy this heritage island.
Higher floor gives a wider vista and probably recently renovated.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Valued Guest,
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Thank you for the comment and we are happy to hear you enjoyed your recent stay with us. There are number of floors had been refurbished and in current process to upgrade like LED TV, new linen, new curtain etc.... We hope to welcome you again for your future visit.
The Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.