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“Wifi” 3 of 5 stars
Review of Gurney Resort Hotel & Residences

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Gurney Resort Hotel & Residences
3.5 of 5 Hotel   |   18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia   |  
Hotel amenities
Ranked #35 of 49 hotels in Georgetown
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Wifi”
3 of 5 stars Reviewed April 26, 2013 via mobile

Free wifi in all areas of the hotel including rooms, restaurants and the ballroom. Signal strength is good and the speed reasonably fast.
Breakfast buffet is pretty mediocre
Room is spacious with jacuzzi. No toothbrush or toothpaste in bathroom so bring your own

  • Stayed April 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, April 30, 2013
Dear Valued Guest,
Thank you for the comments. FYI, we do provide free toothbrush and toothpaste upon request. We look forward to welcome you again for your future stay with us.

Regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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290 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Danish first
  • English first
  • German first
  • Japanese first
  • Any
English first
Preston
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

We stayed here on a recommendation by a relative who lives in KL.
Initially stayed in room 1603 which was rather tired looking with three TVs with poor signal. However Reception staff offered alternative room and helped us move in to 3503 shortly upon check in to a room which had been renovated. If I had a grumble then it wld be nice if Tv was avail in the bedrooms of the 2 bedroom suite. Bed was comfy with lots of pillows. AC could be a touch cooler instead of being stuck at 18c. Breakfast was varied with attentive service by one called shafiq who made sure service was quick and enjoyable for me and my elderly parents.
Taxi booking was quick and efficient and looked after on an excursion the foll day arranged by kumar. Laundry was quick and housekeeping efficient . The staff are very pleasant and speak good English. My father had probs with the safe and the gentleman came within minutes to repair and after spending time in 3 hotels on my trip to Malaysia, this hotel has left a nice impression on my stay. The pool is lovely and staff helpful my only grumble wld be please don't play local radio as it spoils the ambience of a relaxing swim and the chattering of the radio was distracting. Choose a cd with spa music.
Keep up the good service :)

Stayed April 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, April 30, 2013
Dear Valued Guest,
Thank you for the comment. We had taken note to add in extra LCD TV into the 2 bedrooms suite when we have completed the exercise to install all LCD TV on the rest of the suites room and also on the proper music at the Recreation Park pool. We look forward to welcome you again for your future stay with us.

Regards,
The Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 22, 2013 via mobile

The rooms are quite spacious and it faces the waterfront. The furnitures are a bit old but the plus point is the jacuzzi bathtub they have in the room. Room service was quite fast overall.

Also organised a meeting here for my professional clients about 80 of them. Generally the banquet staff are nice n helpful except for one black sheep. However after complaining to the manager his attitude improved for the rest of the day. The food presentation can be better, the taste is acceptable. For meetings if you are not expecting 5 stars facillities this place is not too bad and quite cost saving as the meeting package is rm70 per pax. Just make sure u let them know about the av/lcds that u need in advance so that they can prepare.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, April 30, 2013
Dear Valued Guest,
Thank you for the comments and looking forward to serve you better for your future meeting with us.

Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed April 15, 2013

We booked a sea facing deluxe room.

Lobby- Old fashioned lobby but well maintained.

Chek-in- Service is fine.

Room- Rather old fashioned as you may see Everything in the room is basic. Bed sheet and blanket is yellowish and with some permanent stains. So it make us feel uncomfortable when using it. We didnt bother coz we only stayed one night.

Bathroom & toilet- Pretty old.

Air-conditioner- Not those centralised air-conditioner. There are 2 units of air conditioner in the room, however one is very noisy.

Overall, it need to refurbish.

We stayed at Laurel Evergreen hotel (which is few blocks away along the Gurney drive) 6 months ago, also a sea facing deluxe room. But I would go back to this hotel again rather than this one coz Laurel Evergreen has better clealiness and although its looks old but the overall impression of Laurel Evergreen hotel is a well maintained oldish hotel which I kinda like it rather than half modern and half out-dated like Gurney hotel.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, April 30, 2013
Dear Valued Guest,
Thank you for the comments. We apologies for the room condition during your recent stay with us. Please rest assure we are seriously looking into it to improve the room condition. We are in process to upgrade the room like new LCD TV, new curtain, new linen set, etc....we are confident we are able to match our next door hotel and with better pricing !! We hope you are able to give us another opportunity for your next stay with us and please don't forget to ask for upgraded room.

Regards,
The Management
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2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed April 13, 2013

Went there for a shot trip and found the hotel to be good in its location. Near the new gurney mall which is 10-15 mins walk and behind the hotel u can easily catch a bus to the mall for $1RM. Its also near the komtar area/penang street/perangin mall it takes abt 10mins to reach by taxi which cost $12RM. Overall hotels have huge rooms with good shower. For the king size bed is made of two single join together. Nice seaview from the hotel. Surely worth to stay compared to feringghi area where everyrhing was so expensive. The only down side abt the hotel is the breakfast menu.. nothing great to talk abt. Food coffee and tea below average. Hotel management should do somethimg abt it.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, April 30, 2013
Dear Valued Guest,
Thank you for the comments. We certainly take note on your comment on breakfast menu and will bring this up to my manager concerned to improve it.

Regards,
The Management
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Koh Tao
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed April 11, 2013

I booked online before i read the negative reviews here so was expecting the worst on my check in .... However, we were given a room which had obviously recently been renovated and had no problems or complaints on our 3 night stay. The staff were courteous throughout,the breakfast catered for western and asian tastes and the pool area was clean and great for cooling off after a day looking around the town. I guess if u get a renovated room you will be happy...and given an un-renovated old room unhappy . i attach pictures from our stay :)

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, April 30, 2013
Dear Valued Guest,
Thank you for the comments. We are in process to upgrade our rooms in batches and hope to complete in coming months. We look forward on your next stay with us and don't forget to ask for the upgraded room !!

Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
35 reviews 35 reviews
18 hotel reviews
Reviews in 25 cities Reviews in 25 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed April 11, 2013

Went for holiday with my family. The 2-bedroom suite was fabulous and they have attentive and helpful staff. Just ask them if you want to know a good place to eat nasi kandar, cendol, or any of Penang's special dishes. The kids' swimming pool was great, with sand 'beaches' and slides. It's well covered from the sun, so the kids can play until noon! The only downside is the number of elevators that they have - only 3 lifts to serve 32 floors. The queue during peak hours (check-out time) is unbearable... And, I went during school holiday, full occupancy, and they ran out of fresh towels for the rooms. Only managed to obtain 1 towel for the first night. The second night, got lucky and got more... :(

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, April 30, 2013
Dear Valued Guest,
Thank you for the comments. We apologies for the long queue during the check out time due to busy school holiday period and also the shortage of towel on your first night stay. We hope you enjoyed your stay and looking forward to welcome you again.

Regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Gurney Resort Hotel & Residences

Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel
Gurney Hotel Penang
Gurney Hotel Malaysia
Gurney Resort Hotel & Residences Penang/Georgetown
Address: 18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #35 of 49 hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gurney Resort Hotel & Residences 3.5*
Reservation Options:
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