We stayed here on a recommendation by a relative who lives in KL.
Initially stayed in room 1603 which was rather tired looking with three TVs with poor signal. However Reception staff offered alternative room and helped us move in to 3503 shortly upon check in to a room which had been renovated. If I had a grumble then it wld be nice if Tv was avail in the bedrooms of the 2 bedroom suite. Bed was comfy with lots of pillows. AC could be a touch cooler instead of being stuck at 18c. Breakfast was varied with attentive service by one called shafiq who made sure service was quick and enjoyable for me and my elderly parents.
Taxi booking was quick and efficient and looked after on an excursion the foll day arranged by kumar. Laundry was quick and housekeeping efficient . The staff are very pleasant and speak good English. My father had probs with the safe and the gentleman came within minutes to repair and after spending time in 3 hotels on my trip to Malaysia, this hotel has left a nice impression on my stay. The pool is lovely and staff helpful my only grumble wld be please don't play local radio as it spoils the ambience of a relaxing swim and the chattering of the radio was distracting. Choose a cd with spa music.
Keep up the good service :)
- Also Known As:
- Gurney Resort Hotel And Residences
- Gurney Hotel
- Gurney Hotel Penang
- Gurney Hotel Malaysia
- Gurney Resort Hotel & Residences Penang/Georgetown
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