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“Strategic location.” 3 of 5 stars
Review of The Gurney Resort Hotel & Residences

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The Gurney Resort Hotel & Residences
3.5 of 5 Hotel   |   18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia   |  
Hotel amenities
Ranked #55 of 72 Hotels in George Town
Kuala Lumpur, Malaysia
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Strategic location.”
3 of 5 stars Reviewed March 3, 2013

This was my 2nd time at the hotel but the 1st time using the 2 room suite. Stayed there 5 days 4 nights.

On arrival we were instantly assisted with our luggage. Check-in was a breeze. Place has not changed since my last stay. Room rates were rather high compared to other better or newer hotels. I guess the rates are high due to their location and large children's pool.

The room was fairly spacious, however lights and other fixtures in the room were rather rundown but operational. Lighting in the rooms need to be improved, as it is actually quite dark. View from the room was great, but noticed that window glasses were dirty or blurred. I can imagine this room when it was new, it would have really looked remarkable, however, the management should seriously consider spending some money to bring this nice hotel to the 21st century. TV was and old CRT unit but had a reasonable selection of channels with and ok reception including childrens channel. Additional lamps were placed in the room as an after thought, but had their wires lying around messily. The wall grouting between the tiles were bad and stained. Throw pillows on the sofa had a large hole that was patch sewed. Main room was equipped with jacuzzi, but 3 out 4 jets were functional. Maintenance of this once upon a time fine hotel is really wanting, hopefully something is done before they loose all their guests.

Housekeeping needs a little improvement. Cleanliness can be improved. They just replenished soap, shampoo, water, changed the towels and nothing else.

Breakfast at the coffe house was reasonable but should be imrpoved. Its the same few things daily. Why is the coffe bar at the other end of the coffee house? A more centralized coffee bar will be preferable.

All the staff we met were friendly and helpful. Did complain bout housekeeping sevice at the reception, but did not notice any difference. Coffee Bean, Starbucks, Subway and a discotheque avilable at the ground floor. Hawker food available a short walk away. Shopping complex available a 15 or 20 mins walk away. For ppl unfamiliar with Penang, hotel is facing the sea but not a beach. Noticed that hotel is not suitable for disabled; access to lobby, coffee house and basement parking were via stairs.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank Ogopogo76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for the positive comments. For the guest room lighting we are in the process to brighten up especially on standing and ceiling light. For TV we also managed to change to new LCD TV on total 9 floors already and hope to complete all the rooms soon. Housekeeping cleanliness and service I will look into it. We do have ramp for the disable guest in front of the hotel main entrance and lift to coffee house at the east wing block but however no excess to basement carpark and my advice to drive up to the hotel main entrance. We look forward to welcome you again in future

Shepard Ku
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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408 reviews from our community

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Sydney, Australia
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 stars Reviewed February 15, 2013

Generally the hotel is OK, I've stayed here once before and nothing hasn't changed since 2 years ago.

1. Room TV's need upgrading (CRT and poor reception).
2. All 1 bedroom rooms are two single beds made into one king bed..not great!
3. No mini bar, at present its just a fridge.
4. Limited Towels supplied

Generally there isn't any investment made in the hotel since it opened from year dot. Its ok on a budget however will look around next time than staying here again.

Good Points:

1. Breakfast OK
2. Location
3. Friendly door staff and sometimes reception
4. Wifi

Room Tip: Ask for non-smoking floor
See more room tips
  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Aussier0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for the positive comments and as for the shortcoming issues I agreed the hotel need to refurbishment which we are in the process to do it like changing to LCD TV, new curtain, re-upholstery of sofa seat, replacing with new linen etc....we look forward to your next visit and hope you will see the different.....

Shepard Ku
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Travelers are raving about these George Town hotels

Kuching, Malaysia
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed February 13, 2013

we stay here during chinese new year 10-12/02/2013. overall our stay very satify.. my kids love the kids pool. only shopping centre need to walk 25-30mins. my girl complain about the walking distance.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank phineyeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for the positive comments and we certainly looking forward to see you again in future.

Shepard Ku
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong, Australia
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed February 9, 2013

OMG pool was green so couldn't swim kids pool ok. All that was going for it was the spacious room. full of broken lamps, air con, & missing remotes 4 smallest TV screens ever. Poor rabbit in pen to entertain kids in the non existent kids club. Staff friendly. Asking $1 to play on a ripped pool table by the end was well !!! Good location well & truly needs overhaul

Room Tip: Families on a backpacker budget looking for big room & friendly staff & good breakfast ok &a...
See more room tips
  • Stayed January 2013, traveled with family
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Michelle C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for the comment and we certainly will look into the pool condition, and others shortcoming issues. We are in the process to upgrade the room condition stage by stage by starting with changing the old TV to LCD TV, changing curtain, re-upholstery sofa seat, and replacing new linens....In the meantime please bear with us

Shepard Ku
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed February 3, 2013

The receptionists were very accomodating.Thks to Suraya for allowing our late check out.The room was very spacious but the furnitures and curtains are beyond description.The breakfast was good and the food was replenished fast.The 7th floor was great for children with variety of activities.The view was awesome covering both hill and sea view.Located within eating outlets
and you can never go hungry.We enjoyed our first trip to Penang in this stay.

Room Tip: Get the rooms which have been newly furnished.
See more room tips
  • Stayed February 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Kadir1803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for your comment and I will pass my message to Ms. Suraya. We certainly look forward to welcome your family and yourself back again soon.

Shepard Ku
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 31, 2013

All are well and good except for a rude phone operator I faced when trying to confirm my reservation. Long hold on call and the reservation officer doesnt seems to care much when I related my experience with the operator. Ms. Linda - front office manager do take note.

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank mom-w-childre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at The Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for your comment. I will take note and follow up on the rude operator

Shepard Ku
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed January 29, 2013

The furniture in the rooms need to be replaced. Traces of burnt mark on settee. Air conditioner failed to work when we required it. Coffee house not bright enough. Generally the hotel need a total refurbishment - it can be a great hotel. As at today its a terrible hotel.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank Moby N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The Gurney Resort Hotel & Residences

Address: 18 Persiaran Gurney, George Town, Penang Island 10250, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in George Town
Price Range (Based on Average Rates):
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang/George Town

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