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“Stuck in a 80's time warp” 1 of 5 stars
Review of Gurney Resort Hotel & Residences

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Gurney Resort Hotel & Residences
3.5 of 5 Hotel   |   18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia   |  
Hotel amenities
Ranked #36 of 49 hotels in Georgetown
Geelong, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Stuck in a 80's time warp”
1 of 5 stars Reviewed February 10, 2013

OMG pool was green so couldn't swim kids pool ok. All that was going for it was the spacious room. full of broken lamps, air con, & missing remotes 4 smallest TV screens ever. Poor rabbit in pen to entertain kids in the non existent kids club. Staff friendly. Asking $1 to play on a ripped pool table by the end was well !!! Good location well & truly needs overhaul

Room Tip: Families on a backpacker budget looking for big room & friendly staff & good breakfast ok &a...
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  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for the comment and we certainly will look into the pool condition, and others shortcoming issues. We are in the process to upgrade the room condition stage by stage by starting with changing the old TV to LCD TV, changing curtain, re-upholstery sofa seat, and replacing new linens....In the meantime please bear with us

Shepard Ku
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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311 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed February 4, 2013

The receptionists were very accomodating.Thks to Suraya for allowing our late check out.The room was very spacious but the furnitures and curtains are beyond description.The breakfast was good and the food was replenished fast.The 7th floor was great for children with variety of activities.The view was awesome covering both hill and sea view.Located within eating outlets
and you can never go hungry.We enjoyed our first trip to Penang in this stay.

Room Tip: Get the rooms which have been newly furnished.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for your comment and I will pass my message to Ms. Suraya. We certainly look forward to welcome your family and yourself back again soon.

Shepard Ku
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 1, 2013

All are well and good except for a rude phone operator I faced when trying to confirm my reservation. Long hold on call and the reservation officer doesnt seems to care much when I related my experience with the operator. Ms. Linda - front office manager do take note.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GurneyHotel, General Manager at Gurney Resort Hotel & Residences, responded to this review, March 6, 2013
Thank you for your comment. I will take note and follow up on the rude operator

Shepard Ku
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed January 29, 2013

The furniture in the rooms need to be replaced. Traces of burnt mark on settee. Air conditioner failed to work when we required it. Coffee house not bright enough. Generally the hotel need a total refurbishment - it can be a great hotel. As at today its a terrible hotel.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vlaardingen
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 27, 2013

The rooms in this hotel are quite spacious but unfortunately not very clean. The breakfast buffet is very good, lots of different food types to choose from. Most of the staff are very kind, especially the doorman and the porters but the reception staff.... Vanila was the receptionist who handled our check-in,, she only greeted my husband,, simply ignored me when I asked her something about the room and kept addressing my husband only. I was going to pay for the room, but boy did she have a problem with that... Quite hilarious really. For shoppers it may not be the most ideal location, the Gurney shopping Mall and the hawker food stalls are about a 15 minutes walk along the waterfront.

Room Tip: Avoid the top floor rooms, a lot of noise from the elevator mechanism because it probably worn-out.
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  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed January 17, 2013

A very large hotel with tall and lager reception area. Upstairs, there are resort type facility area with sand beach pay area, valley ball, ping pong table, game table , pool table and swiming pool at edge of the building. Room size and bathroom are big but needs repair or renovate. There is a small (20 inches CRT TV) in the middle of the room ? Very noise at night due to poor sound insulation. You may hear the talking from adjcent room . Buffet breakfast items are good except the servers are not doing their job at all. I will not come back to this hotel.

Room Tip: Get the room facing the ocean
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  • Stayed November 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rotterdam, The Netherlands
Top Contributor
429 reviews 429 reviews
65 hotel reviews
Reviews in 124 cities Reviews in 124 cities
227 helpful votes 227 helpful votes
3 of 5 stars Reviewed January 14, 2013

If you look at the building, the location, the spacious rooms, the bathroom with Jacuzzi bath and separate shower, a good management could turn this hotel into a 5 star experience. However, despite the helpful concierge who assisted us with the heavy luggage, the first setback was the reception, where a supercilious female member of the staff made us feel rather unwelcome. During the check-in procedure a family with two small children was also checking in. Obviously, these children were so unruly, that with the running around and loud screaming, you could hardly hear a word what was said at our counter. I realize that there is not much a hotel can do about this, but generally the check in was somewhat under a cloud. We had requested a room on a high floor, to be far away from the street noises, but on that high floor (35th, the hotel has 36 floors), we were disturbed by an intermittent noise; we are almost sure, that the noise was produced by a worn out elevator motor. Our Marsona sound conditioner had trouble to drown out this noise in the night. Furthermore, the room is OK, but it generates with the guest a rickety and threadbare feeling. Repaired tears in the curtains, small holes in the bed clothes, a rickety bed stand lamp that you had to pat with feeling to get the light on (and then don't breath against the lamp), air conditioning that had to restart every hour, thin towels and housekeeping that is less than fanatical with the cleaning (the bathroom was less than spotless). Breakfast is extensive; the staff is dedicated, also at the egg counter, but the breakfast area was crowded and a bit chaotic, also due to the presence of many small children. It is really a pity, this hotel can do so much better. I can recommend the hotel for a stopover, but not for an extensive stay.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gurney Resort Hotel & Residences

Address: 18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 49 hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Gurney Resort Hotel & Residences 3.5*
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
Gurney Resort Hotel & Residences Penang/Georgetown

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