Stayed a night recently with my family as we wanted to come here one day earlier before our 4D3N Penang-Phuket-Krabi-Penang cruise on 'Libra'. We have stayed here many times for the last few years reason being it has fantastic location and the two bedroom apartment is just nice to accomodate us. But this time it really disappointed me a lot.
We were given the unit at 18 floor this time (not facing pool). This unit really need some repair and refurbishment.
1) The carpet floor right next to the shower always wet due to the water flow from the leaking shower screen edges.
2) The sofa at the living area need replacement as it sunk when we sit on it. Imagine the arm rest is so high that (due to the seat sunk so much) you can't really rest your arm.
3) The safe is not working. Did not complain due to the short stay.
4) Air-cond in the master bedroom leaking water after switched on for a while.
5) The whole floor power failure at night about 9p.m.for about 10 minutes. Came back on after reset. The technician came to reset and suspected "air-cond unit failure/shorted causing the tripped"
6) Only one towel given per bath room(2 bathrooms). Two bedroom apartment only 2 towels given, they got to be joking right?!! Oh yeah, no hand towel given also, have to request to get them sent over.
7) Moldy shower area.
8) Not so friendly staff. Maybe due to school holiday, too crowded. But no excuse, frontliners have to smile and greet people. Did not see much of that this time around.
9) No iron in the room but iron board was there. Need to request again.
Hope the hotel will improve in the immediate future.
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- Also Known As:
- Gurney Resort Hotel And Residences
- Gurney Hotel Penang
- Gurney Hotel Malaysia
- Gurney Resort Hotel & Residences Penang/Georgetown