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“Service is terribly bad” 1 of 5 stars
Review of The Gurney Resort Hotel & Residences

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The Gurney Resort Hotel & Residences
3.5 of 5 Hotel   |   18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia   |  
Hotel amenities
Ranked #49 of 69 Hotels in George Town
1 review
3 helpful votes 3 helpful votes
“Service is terribly bad”
1 of 5 stars Reviewed November 17, 2012

I had been travel a lot..I haven't found a very bad service as this..they offer the room to check in which the door is lock..we had been waiting since 3 PM until 7 PM..they still couldn't fix the problem..I really hate the way the service manager tread me..since she know that even couldn't solve the problem..she affaird to see me afterwards..she sent some guy to fix the room at 8 PM impolitely..I like Penang but I would not coming back here..I hate the way she treat me!!!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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369 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • English first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
malaysia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed November 15, 2012

Hotel was full during the Deepavali Festival Season. Room don't have enough towel and we have to request. It took 30 mins and 2 calls towel finally reach us. When asked for additional towels, workers mentioned due to hotel was full towels was not enough. Hot water in the bathroom was not functioning - it took another 3 calls to the reception and the maintenance ppl came for repair. Overall, the hotel need to refurbish, the carpet was dusty. We asked for connection room, the door was lock and took another 30 min for ppl to unlock the door. Lastly the room service was lousy, they provide spoil comforter (blanket) for customer. I am staying at lousy hotel and should not rank as 3 to 4 stars hotel.

Room Tip: no comment as i can't give a positive remark
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
langkawi
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 8, 2012 via mobile

this hotel is so wonderfull, very nice seaview even i m from island too, i like the room, the bathroom, got a jakuzi in there.. i like the food, and i like the environment in the hotel. I hope i can be there again. Maybe u should try. I m so enjoy.........

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed November 7, 2012 via mobile

This hotel is strategically located at the famous Gurney Drive in Penang. The hotel staff from the reception, concierge, waiter/waitress and even the maintenace crew are friendly and helpful. The room is clean and spacious. The food for breakfast also nice and varieties. The best part is, there is bath tub with jacuzzi in every room. There is swimming pool facilities at this hotel as well. The down part about this hotel is that the room equipment and the interior is a bit old and need some upgrading and refurbishment. In short, we had a good stay at this hotel. Other places near to this hotel are Gurney Plaza where you can buy electric appliances etc, Gurney hawkers where you can enjoy local food like 'pasembor', some seafood restaurant and clubs to hang around.

Stayed September 2012, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
113 reviews 113 reviews
21 hotel reviews
Reviews in 32 cities Reviews in 32 cities
112 helpful votes 112 helpful votes
3 of 5 stars Reviewed October 25, 2012

Those who have stayed in this hotel before would know that now it has paled very much in comparison to its heyday reputation. I have stayed here a number of times over the last ten years & I find that the rooms have not been well maintained and are quite run down. As observed, even the attitude and lack of enthusiasm of the reception and housekeeping staff leaves much to be desired too. It is obvious that this previously fabulous hotel is in dire need of refurbishment in order to stay in competition along Gurney Drive or even Penang Island as a whole. On a brighter note however, the hotel still offers reasonable pricing and a fantastic location for sightseers and food lovers.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Subang
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 25, 2012

Arrived Gurney Hotel at about 11.45am and very kindly the Reception found me a room, unfortunately on the 29th Floor (smoking floor), I then requested to move and was given 34th Floor. Very comfortable spacious room for the two of us. We were there to celebrate my husband's birthday in Penang.
I must say "THUMBS UP" for the services rendered by all of the Conceirges from whom I sought assistance throughout my stay.
Generally, great hotel. May return again.
Just walk down the road and you find almost all of the best Penang food.

Room Tip: I was told choose the upper floors and I did just that
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 24, 2012

The hotel is located along Gurney Drive, a posh place but at an affordable price. I stayed in the studio suite and the rooms is huge! Nice view from the room. Overall, everything is ok, except for they serve similar breakfasts every day.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Gurney Resort Hotel & Residences

Address: 18 Persiaran Gurney, George Town, Penang Island 10250 , Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — The Gurney Resort Hotel & Residences 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Brimming with matchless elegance, top-notch provisions, and cordial, genuine service, The Gurney Resort Hotel & Residences in George Town, Penang, Malaysia truly stands out among the multitude of hotels in the locale. We invite you to bask in well-appointed suites replete with essential amenities, such as free Wi-Fi Internet access, cable TV, and a private bath with jacuzzi. Business travelers can use spacious and well-lit conference halls, while holidaymakers can have a relaxing time in our restaurant, pool, and spa. Sitting along the tourist belt of Gurney Drive, adjacent to the Central Business District, our 4-star resort is a few kilometers from the airport and ferry terminal. It also enjoys an address with easy access to shopping centers, like the Gurney Plaza, Gurney Paragon, and Batu Ferringhi night market. Moreover, it is just a short drive away from several tourist attractions, such as the Kek Lok Si Temple, Penang Bird Park, and Snake Temple. With these wonderful features, The Gurney Resort Hotel & Residences in Penang truly is the preferred luxurious accommodation for any occasion at anytime. ... more   less 
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Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel Penang
Gurney Hotel Malaysia
The Gurney Resort Hotel & Residences Penang/George Town

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