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Gurney Resort Hotel & Residences: Traveler Reviews

3.5 of 5
18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia
Hotel amenities
Gurney Resort Hotel & Residences
Ranked #24 of 47 hotels in Georgetown
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200 reviews from our community

Traveler rating
    18
    85
    49
    16
    32
See reviews for
Families
80
 
Couples
31
 
Solo
11
 
Business
37
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Date Rating
1 review
3 helpful votes 3 helpful votes
“Service is terribly bad”
1 of 5 stars Reviewed November 17, 2012 via mobile

I had been travel a lot..I haven't found a very bad service as this..they offer the room to check in which the door is lock..we had been waiting since 3 PM until 7 PM..they still couldn't fix the problem..I really hate the way the service manager tread me..since she know that even couldn't solve the problem..she affaird to see me afterwards..she sent some guy to fix the room at 8 PM impolitely..I like Penang but I would not coming back here..I hate the way she treat me!!!

  • Stayed November 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
Ask Opinus about Gurney Resort Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malaysia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Run Down, Bad Service due to Hotel was Full.”
2 of 5 stars Reviewed November 15, 2012

Hotel was full during the Deepavali Festival Season. Room don't have enough towel and we have to request. It took 30 mins and 2 calls towel finally reach us. When asked for additional towels, workers mentioned due to hotel was full towels was not enough. Hot water in the bathroom was not functioning - it took another 3 calls to the reception and the maintenance ppl came for repair. Overall, the hotel need to refurbish, the carpet was dusty. We asked for connection room, the door was lock and took another 30 min for ppl to unlock the door. Lastly the room service was lousy, they provide spoil comforter (blanket) for customer. I am staying at lousy hotel and should not rank as 3 to 4 stars hotel.

Room Tip: no comment as i can't give a positive remark
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  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask celinetsk about Gurney Resort Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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“wow !”
5 of 5 stars Reviewed November 8, 2012

this hotel is so wonderfull, very nice seaview even i m from island too, i like the room, the bathroom, got a jakuzi in there.. i like the food, and i like the environment in the hotel. I hope i can be there again. Maybe u should try. I m so enjoy.........

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask aku09lgkw about Gurney Resort Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
25 helpful votes 25 helpful votes
“Bath tub with jacuzzi”
4 of 5 stars Reviewed November 7, 2012 via mobile

This hotel is strategically located at the famous Gurney Drive in Penang. The hotel staff from the reception, concierge, waiter/waitress and even the maintenace crew are friendly and helpful. The room is clean and spacious. The food for breakfast also nice and varieties. The best part is, there is bath tub with jacuzzi in every room. There is swimming pool facilities at this hotel as well. The down part about this hotel is that the room equipment and the interior is a bit old and need some upgrading and refurbishment. In short, we had a good stay at this hotel. Other places near to this hotel are Gurney Plaza where you can buy electric appliances etc, Gurney hawkers where you can enjoy local food like 'pasembor', some seafood restaurant and clubs to hang around.

Stayed September 2012, traveled with family
Was this review helpful? Yes 2
Ask Kfk K about Gurney Resort Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
“Need to revive past glory”
3 of 5 stars Reviewed October 25, 2012

Those who have stayed in this hotel before would know that now it has paled very much in comparison to its heyday reputation. I have stayed here a number of times over the last ten years & I find that the rooms have not been well maintained and are quite run down. As observed, even the attitude and lack of enthusiasm of the reception and housekeeping staff leaves much to be desired too. It is obvious that this previously fabulous hotel is in dire need of refurbishment in order to stay in competition along Gurney Drive or even Penang Island as a whole. On a brighter note however, the hotel still offers reasonable pricing and a fantastic location for sightseers and food lovers.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Danny K about Gurney Resort Hotel & Residences
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Gurney Resort Hotel & Residences

Also Known As:
Gurney Resort Hotel And Residences
Gurney Hotel
Gurney Hotel Penang
Gurney Hotel Malaysia
Gurney Resort Hotel & Residences Penang/Georgetown
Address: 18 Persiaran Gurney, Georgetown, Penang Island 10250 , Malaysia
Region: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Business Center Fitness Center Free Breakfast Free Parking Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #24 of 47 hotels in Georgetown
Price Range: $
Hotel Class:3.5 star (3.5*)
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