Hotel was full during the Deepavali Festival Season. Room don't have enough towel and we have to request. It took 30 mins and 2 calls towel finally reach us. When asked for additional towels, workers mentioned due to hotel was full towels was not enough. Hot water in the bathroom was not functioning - it took another 3 calls to the reception and the maintenance ppl came for repair. Overall, the hotel need to refurbish, the carpet was dusty. We asked for connection room, the door was lock and took another 30 min for ppl to unlock the door. Lastly the room service was lousy, they provide spoil comforter (blanket) for customer. I am staying at lousy hotel and should not rank as 3 to 4 stars hotel.

this hotel is so wonderfull, very nice seaview even i m from island too, i like the room, the bathroom, got a jakuzi in there.. i like the food, and i like the environment in the hotel. I hope i can be there again. Maybe u should try. I m so enjoy.........

This hotel is strategically located at the famous Gurney Drive in Penang. The hotel staff from the reception, concierge, waiter/waitress and even the maintenace crew are friendly and helpful. The room is clean and spacious. The food for breakfast also nice and varieties. The best part is, there is bath tub with jacuzzi in every room. There is swimming pool facilities at this hotel as well. The down part about this hotel is that the room equipment and the interior is a bit old and need some upgrading and refurbishment. In short, we had a good stay at this hotel. Other places near to this hotel are Gurney Plaza where you can buy electric appliances etc, Gurney hawkers where you can enjoy local food like 'pasembor', some seafood restaurant and clubs to hang around.

Those who have stayed in this hotel before would know that now it has paled very much in comparison to its heyday reputation. I have stayed here a number of times over the last ten years & I find that the rooms have not been well maintained and are quite run down. As observed, even the attitude and lack of enthusiasm of the reception and housekeeping staff leaves much to be desired too. It is obvious that this previously fabulous hotel is in dire need of refurbishment in order to stay in competition along Gurney Drive or even Penang Island as a whole. On a brighter note however, the hotel still offers reasonable pricing and a fantastic location for sightseers and food lovers.