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“Great Hotel - great staff” 4 of 5 stars
Review of Hotel Jen Penang

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Hotel Jen Penang
4.0 of 5 Hotel   |   Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)   |  
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Ranked #13 of 54 Hotels in George Town
Victoria, Australia
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
“Great Hotel - great staff”
4 of 5 stars Reviewed July 2, 2009

We stayed at Traders during mid June. I found the staff to be wonderful especially the cleaning staff and the guys on the door - very friendly and helpful! While it's not in the most ideal part of town (in my opinion) it is around the corner from the Prangin Mall!! This was great for shopping (too great maybe) also this is where Patrick Ung is - the wonderful optician! Breakfasts at the hotel catered for everyone - a huge spread with everything you could possibly want. Rooms were nice, beds comfy and air con good. Only thing I would have liked - they don't put a top sheet on the bed just the doona. We found it too hot with doona on and too cold with it off. But on asking the cleaning guys they gave us sheets with a smile! A good stay and I would stay here again. I did use the business centre for access to a computer but at 10MYR per 15 mins found this quite expensive! We also used the pool and it was great - quite cold in fact after the warm ones at the other places. Very soothing.

  • Stayed June 2009, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,212 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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India
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 of 5 stars Reviewed June 19, 2009

Not so impressive enterance to the hotel, but an impressive lobby. Rooms were neat and clean. Service was very good. Front office staff are fairly well informed and can guide you. Will surely recommend to my friends

  • Stayed February 2009, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Lugano, Switzerland
Top Contributor
67 reviews 67 reviews
54 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed June 16, 2009

Great Hotel with a somewhat lousy location, but compensated with the reasonable price.

  • Liked — price
  • Disliked — location
  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 4, 2009

I have stayed several times already in the Traders Penang and it's almost like coming home when arriving in the lobby. Although maybe not very attractive from the outside, it's a real Pearl on the inside! Great staff, luxurous rooms, central location in walking distance to the old town, very good food and exceptional service. It's recommendable to pay for a Traders Club room, which includes access to the Traders Lounge, an ideal place for having a snack and a cold beverage before going out in the hot, tropical weather. They also have a small meeting room there and business facilities, which turns out very useful when you have to prepare a business meeting with your colleagues from overseas. If you have additional spare time, don't miss taking the bus to the beach resort and have dinner there. Magnificent!

  • Stayed December 2007, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur, Malaysia
Senior Contributor
36 reviews 36 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed May 24, 2009

Check in by a rather unwelcoming front desk lady. Not welcoming at all and looked distracted. Remainder of the stay the staff was very friendly. I was meeting a friend i had not seen for a couple of years and we were going to catch up. There was no way we could have drinks at the lounge because of the singing that was going on. I think they could make a lot more money if it was quiet or just back ground music so people could talk or had a better band singing. She was on the club floor, so we went to the club lounge. Mark (who was on duty) was great. Very accommodating and got us drinks from the lounge downstairs sent up. He offered us the conference room so we had some privacy to laugh and catch up. Rooms were comfortable. The free internet is great. Shuttle bus to the Shangri la hotel for the beach is great. They also offer free shuttle to the free trade zones, so it is very business friendly. Extremely poor selection of TV channels. Well stocked bathroom. Extensive buffet breakfast. Good location right in town.

  • Stayed May 2009, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Napier
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 21, 2009

We recently stayed at the Traders, Penang. We have stayed at many hotels around the the region and this would be one of the best. Why, from the time of arrival and during our stay we were warmly greeted at all times. The room was very comfortable and the hosuekeeping was impressive. We would have a leisurely breakfast and our room would be made up on our return and we could relax and plan our day without the clutter. The breaksfast choice was very good and the staff were freindly and helpful. We chose the 'Traders cluc' option and this was a great choice and value. We could explore the city and island and come back and have complimentary drinks and food after a 'hot' and long day'. We also good have breakfast in the club longe or the main breakfast dining room. We chose the hotel location so as to explore Georgetown rather than spend all the time at the beach and have to travel back into town. The hotel had a free bus service to their assoicate hotel so we were able to spend time at the beach at our discretion. A great option!. We recommend this hotel and we wil be back...

  • Stayed April 2009, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne Australia
Top Contributor
50 reviews 50 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed May 6, 2009

We paid extra to stay in the Traders Club. This gave us access to the Taders Lounge where breakfast, snacks tea coffee juice thru out the day, & drinks & snacks from 6 to 8 pm (but the snacks were generous enough to serve as dinner). Check in & out were also in the club. The service was exceptional - the friendliest I've ever experienced.
The room was standard hotel but included a 2 seater lounge. Internet access & the New Straits Times were free.
Location was handy for exploring Georgetown.
Only disappointments were that there was only a one restaurant (offset by the eating places in the nearby shopping mall) and the over-amplified evening singers in the lobby.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in George Town
#4 Luxury Hotel in George Town
#5 Family Hotel in George Town
#9 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Official Description (provided by the hotel):
Also known as the Pearl of the Orient, Penang is a thriving island-city diffused with avenues of untouched historic architecture.At the core of this is George Town, a hidden metropolis, where Traders Hotel, Penang, is located. One of the premier business hotels in the heart of George Town, Traders Hotel, Penang, boasts a central location with convenient access to the commercial and prime business zones in the area. 443 Rooms and suites look out to expansive views of the historical city of George Town. Together with gracious Malaysian hospitality, the busy traveller will feel right at home. Savour the enticing dining choices at Traders Hotel, Penang, ranging from local Malaysian specialties to European fare. At the end of an active day of sightseeing or business, enjoy a drink and light snacks in our engaging Lobby Lounge. Whether you choose to dive into opportunities or the deep blue sea, the scope of possibilities is wider at Traders Hotel, Penang. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town

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