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“high price comes with high comfort” 4 of 5 stars
Review of Hotel Jen Penang

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Hotel Jen Penang
4.0 of 5 Hotel   |   Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)   |  
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Ranked #14 of 55 Hotels in George Town
Kuala Lumpur, Malaysia
1 review
“high price comes with high comfort”
4 of 5 stars Reviewed September 20, 2013

If budget is not a concern, this hotel is a great choice. Perfect location, great service, but limited tv channel. The comfortable bed is something that will stay in your memory for at least few weeks.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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1,243 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
London, United Kingdom
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 16, 2013

We stayed in this hotel whilst on holiday in Penang.

All staff are very friendly and will help with things like restaurant reservations. It's a bit of a walk to the main sites, but there are taxis outside the hotel.

We paid a bit extra to have one of the traders rooms. This gives access to soft drinks all day and snacks and alcohol in the evening.

There was a decent selection of food at breakfast.

My only complaint was that the hotel and rooms are a bit dated and could do with being refurbished. Especially the bathrooms. If this was carried out the hotel would be brilliant.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed September 12, 2013

Given that this is part of the Shangri-La group, I expected much better. I didn't have a very nice stay.

Negatives:
1) The rooms desperately need refurbishing. A lot of the furnishing is old and dated. The TV was quite old.
2) Some the towels were not fully clean. The had stains (red), which wasn't pleasant
3) Very volatile service. Sometime quite helpful. However, on a couple of times I had to call guest service a number of times for the same reason
4) Gym / swimming pool average

Positives:
1) Decent location and amenities close by, such as a new shopping mall next door and the old town isn't far
2) Free wi-fi

  • Stayed September 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 12, 2013

Nice hotel. Very central. Manage to walk to Armenian street and good eating places for local fare. All within 15-25 min radius. Overall food and service were good. Stayed at the clud level. Was worth paying the extra $$ for the service. One of the staff Wan Razali make the stay for my two families of 7 very memorable. It was a good and relaxing stay.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with shangri-la.com

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed September 11, 2013

This is a great hotel in a good location. My friend advised me against it cited was old and tucked away in a secluded location but I went ahead with it and was so glad I did. I stayed in both G hotel and Traders and I prefer Traders, for some reasons

Yes, Traders is abit dated but it's still very well maintained and clean. We booked a Club room that includes tea snacks and evening cocktails. And their people... they are just great. Maybe it was their smiles, or their enthusiasm, or their helpfulness or friendliness or attitude, that just distinguishes them from others, in a very good way.

The location was great - next to the shopping malls and eateries, within walking distance to the famous streets for food hunts such as Kimberly and Mackenzie.

We travelled as a family with young kids and found the pools not very attractive, BUT, the best highlight was we could hop onto their free shuttle and land ourselves in Golden Sand Hotel at Batu Ferringhni to use their pools (free) and Adventure Zone (must pay). If you miss the shuttle back, you can take the public bus 101 back to Traders, just alight at Komtar bus stop (look out for the tall building).

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mumbai
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 10, 2013

Great Service,Excellent staff and Management, Clean Rooms, Good Food.Mr Vickey in the Restaurant is very helpfull,The lacaion is slightly away from the main area,About 20 minutes walk.
Front Desk very helpful and pleasing.Good Laundry service

Room Tip: Room with King size bed on Tth Floor
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nantes, France
Top Contributor
147 reviews 147 reviews
80 hotel reviews
Reviews in 93 cities Reviews in 93 cities
100 helpful votes 100 helpful votes
4 of 5 stars Reviewed September 9, 2013

Spent 5 days at the Traders Hotel Penang last month. All in all a very good hotel with attentive, yet unobstusive, staff, a good central location, and reasonably priced accomodation. Will most likely return next time I visit Penang.

Room Tip: Get a suite. They are quite affordable and it will allow you to have the AC running in the second ro...
See more room tips
  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in George Town
#4 Luxury Hotel in George Town
#5 Family Hotel in George Town
#9 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town

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