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“Great location, service, rooms” 5 of 5 stars
Review of Hotel Jen Penang

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Hotel Jen Penang
4.0 of 5 Hotel   |   Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)   |  
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Ranked #13 of 54 Hotels in George Town
West Mids UK
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
“Great location, service, rooms”
5 of 5 stars Reviewed January 13, 2013

We stayed here a while ago now, but we can't wait to go back. We upgraded to the executive club and weren't disappointed. The hotel has truly set the benchmark by which we judge all other stays. Go to Kapitan's for dinner- it's the best!

  • Stayed February 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,208 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

Nothing was too much trouble for the kind staff at Traders. In particular, Vickey, the maitre' d in the bistro, was charming and the epitome of service and knowledge about local food. On check in, the staff (in particular, a young Japanese lady)were very obliging and provided me with every assistance so that I could fix up a mistake I had made with a computer booking. Rooms are comfortable and quiet, and the hotel is close to transport. If the BBC was available on cable, that would be great!

Overall, the staff here seem very customer focused, and I would say it is a great place to stay in its price bracket. The breakfast is outstanding.

Stayed January 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Townsville, Australia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 6, 2013

Stayed for a week between Christmas eve and New Year's eve. Staff friendly and helpful at all times - in fact they seemed to enjoy Christmas and spread its spirit more than we do in "western" society. Position of the hotel was very convenient with most George Town attractions within a 20 ringitt taxi drive. Restaurant manager Mr. Vickey incredibly attentive - I had to wonder how he managed to seem to be everywhere at once.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed January 4, 2013 via mobile

We made reservations well ahead only to be told on arrival that the rooms were given to someone else with no further explanation. When we insisted further that we had made reservations, we were then allocated rooms in the smoking floor which considerably less that ideal given the strong odour of tobacco.

Parking space is very limit. We had to wait over an hour for a parking bay.

I would rate this as the worst hotel I have stayed in Penang thus far.

  • Stayed December 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ernestloi, THPSM, Director Of Sales & Marketing at Traders Hotel at Hotel Jen Penang, responded to this review, June 14, 2013
June 14, 2013

Dear KenHT
Greetings from Traders Hotel, Penang.

We are truly appreciative of the effort that you've taken to share your experiences with us. The service shortfalls mentioned in your review are of great concern to us. We would like to obtain more details about your stay so that we can address these issues to prevent future recurrence. Can you please contact me directly at email: ernest.loi@tradershotels.com

With best regards
Ernest Loi
Director of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Macau, China
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 4, 2013

Good location with a big malls just besides the hotel. Quick friendly staff at reception. Good variety of food at breakfast. Very attentive restaurant manager Mr.Vickey and a good team at the Islander restaurant. The only thing that need improvement is their internet speed is super slow & I was told they will upgrade their system this year.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Streamwood, Illinois
Senior Contributor
43 reviews 43 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
2 of 5 stars Reviewed January 2, 2013

I've stayed here before about 4 years ago and was a little disappointed this time due to the quality of the room. The lobby was nice, the breakfast buffet had a good variety of food, and the staff are very helpful and friendly. The level of service was great as I expected from a Shangri-La property. The location of the hotel is very conveniently located in Georgetown near many historical sights as well as shopping malls. But the room felt old and worn. The material on the furniture looked old. There was hair on the floor in the bathroom and there were big stains on the carpet. This hotel needs to be refreshed/refurbished. I would definitely stay here again after the hotel is refurbished.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ipoh
Top Contributor
134 reviews 134 reviews
85 hotel reviews
Reviews in 66 cities Reviews in 66 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed December 31, 2012

I always enjoy staying at Traders Penang due to their fantastic staff. On my first stay, it was their great service that encourage me to come back again and recommend my parents for a stay during the year.

Since I had a seminar there, I booked a club room and looked forward to enjoying it with my family. The hotel itself is located smack in the middle of georgetown. It is within walking distance to many favourite local food haunts at Lebuh Chulia and Masjid Kapitan Keling.

The hotel provides free parking service for hotel guests though I may suggest improving it since the car park is not disable friendly.

The employees did not disappoint and whisk us up immediately to the club floor for check in and brought us welcome drinks on a hot sunny day. Snacks and cakes in the executive floor was immediately replenished during cocktail hour and though they had only 3 waiters, they tried their best to serve everyone.

Rooms were slightly dated, but clean, comfortable and cosy enough for our family. Room service was good if you do not intend to go out on a rainy day and the breakfast spread was excellent.

I would definitely come here again just for the service. Thank you.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in George Town
#4 Luxury Hotel in George Town
#5 Family Hotel in George Town
#9 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Official Description (provided by the hotel):
Also known as the Pearl of the Orient, Penang is a thriving island-city diffused with avenues of untouched historic architecture.At the core of this is George Town, a hidden metropolis, where Traders Hotel, Penang, is located. One of the premier business hotels in the heart of George Town, Traders Hotel, Penang, boasts a central location with convenient access to the commercial and prime business zones in the area. 443 Rooms and suites look out to expansive views of the historical city of George Town. Together with gracious Malaysian hospitality, the busy traveller will feel right at home. Savour the enticing dining choices at Traders Hotel, Penang, ranging from local Malaysian specialties to European fare. At the end of an active day of sightseeing or business, enjoy a drink and light snacks in our engaging Lobby Lounge. Whether you choose to dive into opportunities or the deep blue sea, the scope of possibilities is wider at Traders Hotel, Penang. ... more   less 
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Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town

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