We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great service” 4 of 5 stars
Review of Hotel Jen Penang

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Save
You added Hotel Jen Penang to your Saves list
Hotel Jen Penang
4.0 of 5 Hotel   |   Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Ranked #18 of 69 Hotels in George Town
Singapore, Singapore
Top Contributor
366 reviews 366 reviews
57 hotel reviews
Reviews in 47 cities Reviews in 47 cities
273 helpful votes 273 helpful votes
“Great service”
4 of 5 stars Reviewed November 16, 2012

The Traders is fairly conveniently placed in Georgedown - it's next to the Komtar, the tallest building in Penang, which is a good landmark if you're walking around. However, there's not much reason to walk around the environs of the Traders - at the moment the surroundings are fairly non-descript - lots of busy roads, a building site opposite, and a monumental mall. It's not much of a walk into the more pleasant parts of Georgetown (Armenian Street is about a 15 minute walk away); it's not as if Penang is an enormous city. However, we were here on holiday and therefore our tolerance for wandering around may have been higher than if you were in a rush to be somewhere.

Service was very good - all the staff, from check in to the club lounge to the breakfast in the Islander Cafe in the mornings were friendly and genuinely helpful. I left my sunglasses in a taxi one day, and the hotel managed to track the driver down and get him to return the sunglasses, even though I failed to inform anyone for 24 hours. Pretty pleased by that.

The club lounge also gives you as much coffee as you can drink and as many croissants as you can eat - a useful facility. I'm not sure about the condition of the non-club floors, but our room was spacious enough and had a decent bathroom. Wi-fi was free (hurrah!) so no complaints there either. Soundproofing is good too. We were here over Divali, and the fireworks weren't at all disturbing (just a few phut-phut noises with every detonation, nothing to interrupt your sleep).

Downsides: it's a little bit antiseptic, but I assume that's the case for any large, high-end hotel in Penang. If you want something more authentic, you'll want to seek out something a bit smaller. Although they've invested in large flatscreen tvs, there's very little to watch on them. There is a DVD player in the room, so if you'd brought DVDs on holiday you could watch those (but do you know anyone who packs DVDs in their suitcase?). Breakfast is adequate rather than incredible, but fairly priced.

Room Tip: Go for the club floors (16 & 17)
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,319 reviews from our community

Traveler rating
    374
    606
    262
    54
    23
See reviews for
308
397
112
248
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (248)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Perth
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed November 8, 2012

On our bi-annual trip to Penang we have a few days at Traders Hotel in the heart of George Town before heading out to Feringgi Beach and the Golden Sands Resort.
We stay at Traders Hotel for a few nights so that we can experience the charm of this Heritage Listed city.
Traders Hotel is central to all the places of interest and shopping. Being of the Shangri-La group we find the Hotel of the very best of comfort and can't praise enough the attentiveness and friendliness of the staff. From front desk to housekeeping we were always acknowledged and greeted with friendly smiles.
Well done Traders Hotel. Can't wait to come back again in May 2013

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
101 reviews 101 reviews
16 hotel reviews
Reviews in 40 cities Reviews in 40 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed November 6, 2012

This hotel is next door to a large shopping mall and transport exchange, so for those not wanting to drive, it is really convenient. The reception staff will organise day and half day tours for your too. We had our breakfasts and several dinners in their fine restaurant.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
139 reviews 139 reviews
62 hotel reviews
Reviews in 43 cities Reviews in 43 cities
101 helpful votes 101 helpful votes
3 of 5 stars Reviewed November 5, 2012

We stayed here for 2 nights. Compared to the newer hotels alogn Gurney Drive or even along the beach at Batu Ferringhi the rooms at the traders were old and needed some updating. Our room safe did not work.

That said, Traders' excellent service and location (in the heart of georgetown) is unbeatable when it comes to experiencing penang. The service and food at breakfast buffet was superb despite the crowds. We could always get taxis at the hotel (not always the case at other hotels). Best of all, the location next to the mall and close to heritage trails and hawker food stalls made experiencing Penang more complete.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 5, 2012

Booked a junior suite for my 2 teenage kids and myself for a few nights. We drove up to Penang and arrived before the 2pm check in time but was welcomed all the same. They were pretty full but they informed me very politely that the room would be ready soon as their housekeeping was getting it ready. They let me check in and leave my luggage whilst the kids and I went off to look for some lunch. About half hour later, their reception called to let me know that my room was ready and we could get the keys and settle in.
Our rate came with breakfast either at the coffee house on the ground floor or the business floor. The first day, we had breakfast at the coffee house. Though the spread was substantial, it didn't really appeal to the kids. However, what's nice was coffee and tea was delivered to your table in a thermos. The kids had milo in a thermos too!
The second day, since we were in the business suite, we headed up to the 15 /16 (i forget) floor's business centre for breakfast. Though it was a small spread, the kids enjoyed the food more than downstairs. They also had a cooked breakfast - eggs anyway you want done for you. There was free flow of non alcoholic drinks all day. The kids could go up to the lounge provided they were accompanied by an adult.
Traders also had a tie in with their sister hotel at Batu Ferringi, Rasa Sayang Resort. Traders guests could bus into Rasa Sayang, spent the day there (with signing privileges) and bus back in the Traders bus. Unfortunately, we didn't manage to make use of that privilege.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 2, 2012

Stayed 3 nights in October at the hotel and was overall happy with it.

Location is excellent, close to shopping centres and walking distance to good eating places.

The room is of average size and the bathroom is dated with shower over the bath and shower curtain instead of screen. Room and bathroom were well-kept and clean and amenities provided were good which included bathrobes and slippers and in-room safe.

Service was generally good - front desk/reception staff, porters and concierge were friendly, helpful and eager to please. Waiting staff in the coffee lounge were attentive.

However, the buffet breakfast was a bit disappointing as the range was limited and there was little variation from day to day. Food in the coffee lounge was very pricey e.g. a plate of chay kuei teow (Malaysian fried flat noodles) costs RM32 when one can get the same thing in a coffee shop outside for RM3 or RM4!

All in all, would stay in this hotel again and would recommend it to friends who wish to stay in the city centre instead of at the beach.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
35 reviews 35 reviews
29 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed November 2, 2012

My wife and I recently stayed at the Traders Hotel in Georgetown recently for 3 nights. The hotel is in a great location close to the central bus terminal, cafes, shops and the old town buildings. Although, an older hotel the rooms are very clean and staff friendly and helpful. We were happy to stay at the hotel, and actually stayed an extra night.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Price Your Stay
Hotels you might also like...

Been to Hotel Jen Penang? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Jen Penang

Address: Magazine Road, George Town, Penang Island 10300, Malaysia (Formerly Traders Hotel Penang)
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Family Hotel in George Town
#8 Luxury Hotel in George Town
#9 Romantic Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Jen Penang 4*
Number of rooms: 443
Official Description (provided by the hotel):
Penang is known as the Pearl of the Orient. It's an island-city, dotted with untouched historic architecture down every street. Whether it's diving into the deep blue sea or strolling through the streets of history, Penang is inspiring - I can't wait to show you. Hotel Jen Penang is located in George Town. It is close to the city's prime commercial, business and shopping areas. Penang International Airport and Bayan Lepas Industrial Zone are only 15 minutes away. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Travelocity, Shangri-La Hotels and Resorts, Hotels.com, Priceline, Odigeo, Despegar.com, Expedia, Asiatravel.com Holdings and Agoda so you can book your Hotel Jen Penang reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Traders Hotel Georgetown
Hotel Jen Penang George Town

Owners: What's your side of the story?

If you own or manage Hotel Jen Penang, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.