We arrived at the hotel at 10PM, since we'd been travelling all day from Koh Phangan to Penang on minibuses, taxis, boats and pretty much every vehicle imaginable. The staff were very nice and polite, I think they prefer you to inform them if you arrive after 5PM, which we had done by email the day before.
The room was really spacious, and although we had originally booked a room with one queen sized bed, they gave us a room with two with the same price. Aircon, private bathroom, writing desk, minifridge - what else could one ask for? And everything was very clean.
When you come down the stairs, be sure to eat some late night dinner at the restaurant / hawker stall just left of the entrance. Duck porridge was delicious! Also check out the Indian places in Little India, Georgetown is a veritable heaven of street food.
If your room is near the reception and you have your own bathroom, you probably won't check the common area - there's free drinking water there, just behind the reception, which we didn't notice before the morning we left. Komtar terminal is also very close, there's decent shopping in the mall just next to Komtar and the terminal itself has straight buses to almost anywhere, including Cameron Highlands which was our next stop.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.