I booked over online booking system weeks before arrival. It turned out they overbooked for the day I checked in and placed me at another nearby guesthouse. The dorm room in this other guesthouse wasn't any better, it's windowless and the space's very tight.
I wasn't please about this, and I insisted Roommates Penang was what I booked (according to online info. & images, its spacing appeared legitimate and there's window!). The staff from Roommates Penang then took me back, and placed me in its dorm room.
It's not like I'd walked in and inquired for availability on the spot. I'd booked in advance, and if they were putting guests in other nearby stay, then the quality and value should be at least equivalent, not something of less.
Roommates Penang may be tidy in general, and with spacious and comfortable bed, but doing something like this to customer can be very damaging.
I stayed in standard dormitory. Though I found the price quoted on their website for per bed's cheaper than if you book through online booking system, I still chose to book and pay deposit online to ensure myself the bed. Well, as mentioned above, this wasn't the case at all,
Other reviews indicated the 'warm welcome', I received none when I checked in. It wasn't until late in evening when I informed another staff that I was to check out early in morning did I sense some kindness. The staff offered to call a taxi pick-up for me, and was up early to open the door for my check-out. I would say this was a plus.
Since Roommates Penang's relatively new, there's still room for improvement. For those who want to be close to the old town, the location's good. It's relatively safe here, but has zero privacy.
- Official Description (provided by the hotel):
- WHO ARE WE and WHAT DO YOU GET WHEN STAYING WITH US??*18 century straits eclectic pre war shoplot - YES!*Experience staying in a classic heritage shop in Penang - YES!*Clean and comfortable- YES! *The place is so new you can even smell the paint- YES!*Guaranteed the Funnest guesthouse on the island- SOOO YES!*Value for money- YES!*So near to the heritage attractions, you can see it- YES!*So near to Penang Hawker food, you can smell it- YES!*SUPER Easy to get here by bus- YES! YES YES YES YES YES YES YES!!! :D We hope to having and seeing you real soon!Roommates Penang Guesthouse is housed in an 18th century refurbished ‘Straits Eclectic’ prewar shop lot centrally located within the core Heritage Zone of Georgetown, Penang. We are within walking distance to famous hawker food stalls like Chulia Street, Kimberly Street, shopping malls like Komtar, Prangin Mall and 1st Avenue as well as morning markets like Chowrasta Market. All the ‘MUST SEE’ Heritage attractions within Penang are located around the guesthouse and can be easily explored by foot or by bicycle. We also offer bicycles for rent for the convenience of our guests. Roommates Penang is definitely the ‘smallest’, ‘newest’ and ‘funnest’ (we made this word up!) guesthouse on the island. Although the exterior and certain sections of the guesthouse still retains its prewar features, we did cracked our brains to come up with a simplistic yet modern interior so that you can fully enjoy an open concept guesthouse that only has a land space of 530 ft2. ... more less
- Reservation Options:
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- Also Known As:
- Roommates Penang Georgetown