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“Not really satisfying” 3 of 5 stars
Review of Deluxcious Heritage Hotel Penang

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Deluxcious Heritage Hotel Penang
4.0 of 5 Hotel   |   15-17A, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050 , Malaysia   |  
Hotel amenities
Ranked #35 of 68 Hotels in George Town
Kusnacht, Switzerland
Top Contributor
65 reviews 65 reviews
61 hotel reviews
Reviews in 55 cities Reviews in 55 cities
84 helpful votes 84 helpful votes
“Not really satisfying”
3 of 5 stars Reviewed July 11, 2013

The rating of the hotel is crossed. From the outside the hotel is very attractive and well located, right at the entrance to the old town. The free internet is very fast and runs reliably. The staff was very helpful. The only negative was that I am the lady in the check-in said that it gives me an upgrade. Although the room although large, but had no window. To accept an upgrade to room 106! To comfort, it was ok, but the bathroom area was not very clean. In addition, the safe did not work.

Is still the beautiful garden, otherwise it does not have much, no swimming pools or fitness center.

I probably would not choose this hotel again, even if it is from the price very attractive. Rather pay a little more for it and go to the trader.

Room Tip: Not room 106. Has no window!
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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62 reviews from our community

Traveler rating
    9
    21
    21
    4
    7
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8
31
3
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
3 of 5 stars Reviewed June 20, 2013 via mobile

The hotel is very nice to see but services are to be improved: poor breakfast and to be chosen the day before. Shoes to be' left in the lobby is not nice. The workers sleep around in the chair. The position is good because very close to the old city.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brighton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 22, 2013

I cannot begin to describe my stay out here. Firstly I was travelling solo in Malaysia and I chose this hotel since it was centrally located in georgetown and because it is a Heritage Hotel and this is a 100 year old building and the beauty in Penang lies in its history and culture and this hotel does full justice )
The one person who helped me the most since I had nothing mapped out was the Director of the hotel herself, Miranda Khoo. As she learnt I was travelling solo and looking at me struggling with the map she just planned my entire out. She was so helpful and friendly so was her husband who is also running this place. Amazing hospitality, every guest gets a 30 minute free massage and there is free wifi which is a necessity especially when you are travelling. Loved the roti Canai for breakfast Chaudhary who was from housekeeping was also so so helpful. This hotel is so tastefully done up, it has a mind blowing restaurant where I ate the last night ( superb selection with live oysters) I had a superb stay and recommend this place to all people visiting Penang.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed April 27, 2013 via mobile

Stayed here for a night. Overall the hotel gives a heritage feel and I have to say the owner did a good job on reviving the building and its surrounding. However I'm quite disappointed with the service level due to shortage of staff. There are only 2 staff in charge for breakfast in which 1 of them also takes care of housekeeping.

Please do not bother about breakfast. Waited almost 30mins for pre-cook food and taste was just average. Room sound proofing is poor. You could here foot steps above and noises outside as I stayed on the ground floor. So if privacy if top priority, then this may not be the place for you.

Generally, if you wish to stay in a heritage hotel, this hotel is ok compare to others. Otherwise, there are many other selections for your consideration around Penang town.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Singapore
Senior Contributor
31 reviews 31 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed April 23, 2013

Room was nice but no windows makes me feel like in a box. Aircon gives us a good temperature against the heat outside so i was in my room most of the time.

Breakfast was very minimal in ala carte style.

The lunch buffet was really good. In a good clean atmosphere.

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Hillcrest, KwaZulu-Natal, South Africa
Senior Contributor
25 reviews 25 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed March 15, 2013

I was surprised at how nice this hotel was for the price. It's in a beautifully restored building with lovely rooms. Bed was very comfortable and bathroom was huge. Breakfast is very basic but in a pleasant courtyard. I found the service to be friendly and enjoyed my stay here. It's a short walk to the old town. I'd definitely recommend it to others.

Room Tip: For the best cappuccino's in Penang try Kaffa Kafe just outside the entrance of Little India. T...
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manila
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed February 11, 2013

Room was a bit cramped for the two of us with two luggage. But it was alright. Breakfast was included but it was nothing special. It's good enough if you're not picky about the food. Staff was friendly; they helped us with the directions and gave us recommendations on where to go. Contrary to the previous review, we didn't experience being told to take our shoes off. And we had hot water. Maybe things have changed?

Location is pretty decent. We were able to walk to the Cheong Fatt Tze mansion from the hotel and you can walk up to a street lined up with restaurants and bars.

Transportation from airport: We took a bus from the airport going to Komtar (2.70rm per person). From Komtar we took a taxi (10rm for all, haggled from 12rm) straight to Deluxcious. It was fairly easy.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deluxcious Heritage Hotel Penang

Address: 15-17A, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050 , Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Beach Restaurant Room Service Spa
Hotel Style:
#7 Spa Hotel in George Town
#13 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deluxcious Heritage Hotel Penang 4*
Number of rooms: 18
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Also Known As:
Deluxcious Heritage Hotel Penang George Town

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