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“Mediocre service at beautiful property” 3 of 5 stars
Review of Deluxcious Heritage Hotel Penang

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Deluxcious Heritage Hotel Penang
4.0 of 5 Hotel   |   15-17A, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050 , Malaysia   |  
Hotel amenities
Ranked #31 of 54 Hotels in George Town
austin texas
Senior Contributor
39 reviews 39 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
“Mediocre service at beautiful property”
3 of 5 stars Reviewed November 27, 2012

The Deluxcious Hotel (how do you pronounce this anyway - no one seemed to understand it) is a tale of two cities - beautiful property very nicely decorated and good location, but couldn't quite deliver on the service. At check-in we were told we had been 'upgraded' to a larger room but it was in the lobby just opposite the front desk, so was noisy and the lights shone through the stained glass which surrounded the door frame. They offered free welcome drink coupons but didn't specify for what, so when we ordered beers we ended up having to pay as they only provide free fruit juice. The breakfast was the biggest disappointment - they had only 2 choices (a Malaysian offering of rice and dried fish or an Indian-ish sambar with bread) or you could have white toast. The creamer for the coffee was powdered, and the orange juice was so watered down. They bill themselves as luxury but the breakfast was far from it. We didn't eat in the restaurant but the photos of the buffet lunch and dinner looked really extensive. The spa was nice, although seemed a bit pricey (we had just come from Bali so maybe our price expectations were a bit off as they are so low there). Front desk staff were very nice and helpful. We loved George Town so that elevated the whole experience, plus we got a great rate on Hotels.com so it seemed a better value.

Room Tip: avoid rooms off the lobby
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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56 reviews from our community

Traveler rating
    8
    18
    19
    4
    7
See reviews for
7
28
3
5
Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Top Contributor
50 reviews 50 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed September 22, 2012

The hotel is exactly the same with pictures,our room was located right on the corner nearby the garden.
The room and the bathroom were nice for such prices.
The lady in the receptionist was helpful. the restaurant also nice.
the only thing that i didnt like was the taxi ..agreed with 'thy3nn".when u booked from hotel,they will charge you whatever they want ( our flight was early morning" 6 am in the morning",and the taxi driver simply charged double price with a reason " bcos this is early in the morning").we will absolutely stay in this hotel on our next trip but will be aware with the taxi

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed August 12, 2012

First initial thought of the hotel: beautifully decorated and very clean. We stayed in the room right next door to the reception (number 105 i think.. something like that). Our room was kinda small but it was big enough for 2 people and there are no windows except for the little one in the bathroom. Beds and Pillows are very soft and comfortable..The bathroom is sooo nice, clean and big!! The best part is the shower, it is sooo spacious and the shower head is so awesome. We didn't eat breakfast as we knew it would be only toast and baked beans etc. The hotel is very small and quiet...soooo quiet that you can everything that's going on.. especially at night. We could hear people talking in the lobby late at night and i don't blame those people, you can't stop them from talking. The hotel location is not convenient and secluded. Taxis are a pain because the drivers in Penang don't use meters so they charge you whatever. We tried negotiating the taxi fares but half the time you have to give in and accept it because "they don't make enough money". DON'T get the staff to call a taxi for you, the lady will rip you off also. You're better off hailing one on the rd..even though it requires more effort and time at least you can try to haggle the ridiculous prices they say. In conclusion, we will not be staying at this hotel ever again if we visit Penang. Yes, the hotel is pretty and all but trust me, there are plenty of other better hotels to stay at in Penang so please avoid this one.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 27, 2012

Deluxcious Heritage Hotel is a small yet beautiful and chic hotel. The room is clean and the bathroom is really big. Besides that, ithe location is quite strategic. However, you can hear people who talk outside your room and there is no room cleaning service available.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empangeni, KwaZulu-Natal, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed July 19, 2012 via mobile

What an awful Hotel. Honestly the beautiful renovated building is forgotten as soon as you walk into your room. You can hear every single thing that happens in this house. Every single step and word. It is also impossible to get a dark room. There is so much light coming through the door!!!! The Restaurant is bloody awfull with service and my husband was sick for two days after eating there. We booked out three days before we had to and gladly wasted money by booking into another hotel. Do not make the same mistake, there is a large variety of Hotels in the nearby area - rather make use of them.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Senior Contributor
26 reviews 26 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed June 17, 2012

We spent 3 nights in this charming "heritage" hotel and had a lovely room with a large bathroom, and direct access to the garden. The restaurant (no outside sitting) as well as the spa (massage and candling ear) were OK. BUT the English breakfast (served in the garden) was really a pity - not to say awful - for this category of hotel (cold baked beans and sausage, no fruit nor fresh fruit juice, no jam).

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
40 helpful votes 40 helpful votes
2 of 5 stars Reviewed June 3, 2012

I did extensive research on tripadvisor prior to booking a place in Georgetown, but still, i failed myself :( DISAPPOINTED. Will NEVER ever return to this place. My 'once-a-year' trip to Georgetown has been ruined because of this place. Other than that, i love Penang, especially the little cafes that serves coffee from freshly roasted beans and of course, the food here.

By first impression, I fell in love with the building. Exactly what i expected from a heritage building. Love the cosiness. Bed and toilet were all beautifully kept and cleaned. Despite the heritage status of the building, the interior is beautifully and modernly designed and furnished. Reminiscence of historical architecture and interior deco can still be seen.

I should also mention that the FREE WiFi connection was great! Nice addition folks!!

NIGHTMARE starts once the closed of your room door and after settling down. You could hear EVERY SINGLE word spoken outside the room. Each engine ROAR, SIRENS and car HORNS from the road adjacent to the hotel's carpark can be heard clearly. Footsteps from outside the room can be heard coming from all directions. At one point, I just had to stop myself from counting how many pair of sneakers, heels, or sandals that were making those footsteps. Went to bed at 1130pm, and the last time i remember looking at the clock to check the time after being woken up by the noises, all stressed up and agitated, was freaking 3am.

If you are someone that is planning for big nights every night in Georgetown and returning to sleep while feeling wasted, ignore the negative part of my review. I came back to the hotel one night wasted, and i couldn't remember what time i fell asleep. In fact, i couldn't remember how i got back to the room too.

That being said, what is stopping you from trying out some other hotels and posting your review about your stay here for the benefit of all other trip advisor visitors?

Room Tip: Call and mention that you are a light sleeper (even if you aren't) and ask for a room that is fa...
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  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Deluxcious Heritage Hotel Penang

Address: 15-17A, Jalan Sultan Ahmad Shah, George Town, Penang Island 10050 , Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Beach Free Parking Restaurant Room Service Spa
Hotel Style:
#6 Spa Hotel in George Town
#10 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deluxcious Heritage Hotel Penang 4*
Number of rooms: 18
Reservation Options:
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Also Known As:
Deluxcious Heritage Hotel Penang George Town

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