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“Inconvenient location and NOISY!” 3 of 5 stars
Review of Deluxcious Heritage Hotel Penang

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Deluxcious Heritage Hotel Penang
4.0 of 5 Hotel   |   15-17A, Jalan Sultan Ahmad Shah, Georgetown, Penang Island 10050 , Malaysia   |  
Hotel amenities
Ranked #29 of 49 hotels in Georgetown
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Inconvenient location and NOISY!”
3 of 5 stars Reviewed August 12, 2012

First initial thought of the hotel: beautifully decorated and very clean. We stayed in the room right next door to the reception (number 105 i think.. something like that). Our room was kinda small but it was big enough for 2 people and there are no windows except for the little one in the bathroom. Beds and Pillows are very soft and comfortable..The bathroom is sooo nice, clean and big!! The best part is the shower, it is sooo spacious and the shower head is so awesome. We didn't eat breakfast as we knew it would be only toast and baked beans etc. The hotel is very small and quiet...soooo quiet that you can everything that's going on.. especially at night. We could hear people talking in the lobby late at night and i don't blame those people, you can't stop them from talking. The hotel location is not convenient and secluded. Taxis are a pain because the drivers in Penang don't use meters so they charge you whatever. We tried negotiating the taxi fares but half the time you have to give in and accept it because "they don't make enough money". DON'T get the staff to call a taxi for you, the lady will rip you off also. You're better off hailing one on the rd..even though it requires more effort and time at least you can try to haggle the ridiculous prices they say. In conclusion, we will not be staying at this hotel ever again if we visit Penang. Yes, the hotel is pretty and all but trust me, there are plenty of other better hotels to stay at in Penang so please avoid this one.

  • Stayed June 2012, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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47 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Any
English first
Jakarta, Indonesia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 27, 2012

Deluxcious Heritage Hotel is a small yet beautiful and chic hotel. The room is clean and the bathroom is really big. Besides that, ithe location is quite strategic. However, you can hear people who talk outside your room and there is no room cleaning service available.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Empangeni, KwaZulu-Natal, South Africa
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
1 of 5 stars Reviewed July 19, 2012 via mobile

What an awful Hotel. Honestly the beautiful renovated building is forgotten as soon as you walk into your room. You can hear every single thing that happens in this house. Every single step and word. It is also impossible to get a dark room. There is so much light coming through the door!!!! The Restaurant is bloody awfull with service and my husband was sick for two days after eating there. We booked out three days before we had to and gladly wasted money by booking into another hotel. Do not make the same mistake, there is a large variety of Hotels in the nearby area - rather make use of them.

Stayed July 2012, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Geneva, Switzerland
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed June 17, 2012

We spent 3 nights in this charming "heritage" hotel and had a lovely room with a large bathroom, and direct access to the garden. The restaurant (no outside sitting) as well as the spa (massage and candling ear) were OK. BUT the English breakfast (served in the garden) was really a pity - not to say awful - for this category of hotel (cold baked beans and sausage, no fruit nor fresh fruit juice, no jam).

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed June 3, 2012

I did extensive research on tripadvisor prior to booking a place in Georgetown, but still, i failed myself :( DISAPPOINTED. Will NEVER ever return to this place. My 'once-a-year' trip to Georgetown has been ruined because of this place. Other than that, i love Penang, especially the little cafes that serves coffee from freshly roasted beans and of course, the food here.

By first impression, I fell in love with the building. Exactly what i expected from a heritage building. Love the cosiness. Bed and toilet were all beautifully kept and cleaned. Despite the heritage status of the building, the interior is beautifully and modernly designed and furnished. Reminiscence of historical architecture and interior deco can still be seen.

I should also mention that the FREE WiFi connection was great! Nice addition folks!!

NIGHTMARE starts once the closed of your room door and after settling down. You could hear EVERY SINGLE word spoken outside the room. Each engine ROAR, SIRENS and car HORNS from the road adjacent to the hotel's carpark can be heard clearly. Footsteps from outside the room can be heard coming from all directions. At one point, I just had to stop myself from counting how many pair of sneakers, heels, or sandals that were making those footsteps. Went to bed at 1130pm, and the last time i remember looking at the clock to check the time after being woken up by the noises, all stressed up and agitated, was freaking 3am.

If you are someone that is planning for big nights every night in Georgetown and returning to sleep while feeling wasted, ignore the negative part of my review. I came back to the hotel one night wasted, and i couldn't remember what time i fell asleep. In fact, i couldn't remember how i got back to the room too.

That being said, what is stopping you from trying out some other hotels and posting your review about your stay here for the benefit of all other trip advisor visitors?

Room Tip: Call and mention that you are a light sleeper (even if you aren't) and ask for a room that is fa...
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  • Stayed June 2012, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wuhan, China
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed May 24, 2012

It cost RM44.8 to take taxi from airport to hotel, and around 15 min walking distance from hotel to Komtar.

The standard room is without window and a bit noise... I even can hear the sound of taking shower from the next room. And the shower water is cold in the morning...

The hotel is generally clean, but still can see some ants on the table and plates... I saw a dead ant in my cup after finish coffee!

The same breakfast is for all 3 days stay...toast and coffee...

The bus driver hotel recommended is so unreliable... When I asked about the route from Hotel to Sungai Nibong Bus Station, and the hotel staff initiatively recommended this bus driver.... They said he is very nice and accountable... But it is NOT TRUE!!!

The fare from Penang to Terengganu is RM46, but the bus driver asked for RM75. And I told him I need to get to Shahbandar Jetty or Terengganu bus station. His bus only reach Merang. He lied to me that they are some place!! Even though, I called my hotel in Terengganu to confim the stop and his boss also confirmed they are different, he still insist that they are some place... The hotel staff in Terengganu also said the bus driver LIED TO YOU!!!

No idea on his action... and very terrible service... he shouted at me!! maybe he saw I am solo and female traveler...

When I departed, I asked hotel help call taxi to send me to Sungai Nibong Bus Terminal. They said Yes, but no Taxi, they have this bus driver again! The guy drove the private car, NOT Taxi. I think this guy has very close relationship with this hotel. But if I ask for taxi, and they said yes taxi too, why they arrange a private car and also this guy???

It is really terrible experience.... and will never ever choose this hotel!!

Room Tip: The standard room is without window...
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  • Stayed May 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed May 23, 2012

We stayed here for one night instead of two. It was not to our taste, big room, but very poor wifi. Huge bathroom, with jacuzzi that didn't work properly. Nowhere to put towels near the bath.
Staff helpful but clueless.
Breakfast outside, practically in the road. Stewed coffee, like warm baked beans, rubbery scrambled egg..not my thing. Offerd voucher for spa, but didn't use.. Is it a spa, a restaurant or an hotel? They are muddled.
Maybe we hit it at a bad time.
Location good and bed very comfy.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Deluxcious Heritage Hotel Penang

Also Known As:
Deluxcious Heritage Hotel Penang Georgetown
Address: 15-17A, Jalan Sultan Ahmad Shah, Georgetown, Penang Island 10050 , Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Hotel Style:
#9 Luxury Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Deluxcious Heritage Hotel Penang 4*
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