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“Enjoyable stay” 4 of 5 stars
Review of Chulia Heritage Hotel

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Chulia Heritage Hotel
2.5 of 5 Hotel   |   380 Chulia Street, George Town, Penang Island, Malaysia   |  
Hotel amenities
Ranked #19 of 54 Hotels in George Town
Singapore, Singapore
Senior Contributor
29 reviews 29 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
“Enjoyable stay”
4 of 5 stars Reviewed June 22, 2014

Stayed here for 4 nights, it's cost effective for a solo traveller staying on the first floor, didn't have to lug my luggage up the stairs, except it is near the staff counter, so it's noisy when there are kids running around before they check in. Location is wonderful along chulia street, and they offer free bicycle rental with $50 deposit. Fantastic. Staff are very helpful, pleasant and attentive as well. Water pressure and cleanliness not as good as banana boutique but the staff customer service beats them hands down. No breakfast included because there isn't a restaurant but why eat at the hotel when Kimberly street is just a walk away?

  • Stayed June 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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429 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 15, 2014

The location of the hotel is very convenient, with many nice restaurants near by. The small coffee shop near the restaurant is quite good as well. The room is quite small, and the water was leaking at the bathroom. Nevertheless, it is still worth staying there for a short trip considering the price and location.

  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed June 15, 2014

The location of this place is great, it's on one of the main streets in Georgetown, close to street food, great restaurants and it's easy to find your way around.

The hotel room was fine, very white. But it had the amenities we needed for a few nights. Unfortunately, the sound insulation is very poor. We had a room very close to the foyer and the stairs that lead to the upstairs level and in the mornings we could hear people talking outside very loudly. It sounds like they were right outside the door when in fact they were further out in the foyer and the sound travelled. If you have a room on the ground floor I recommend asking for one away from the main entrance.

The 2 girls on reception on arrival and when we checked out provided a poor service. They didn't seem interested and actually seemed to be confused when we asked something.

Overall the stay was fine, but not amazing. I would recommend staying here for a short stay and overall it is quite a nice place.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed June 6, 2014

After read tripadvisor review on this hotel, I decided to stay here. When we arrived at Penang Sg Nibong bus station, my friend picked us up and sent us to hotel. Hotel is located hiding behind the shops and not visible at the road side therefore not easy to find. Lucky my friend using Waze to guide us there. First impression of this hotel is so White! Everything is painted white. I would say it has maintained well to keep so clean after it's opening. We stayed in double queen bed room with attached bathroom. Small but doable for a night. Location is good, walking distance to major attractions in Georgetown. However room rate is rather expensive almost same as 3 stars hotel ie Cititel.

  • Stayed June 2014
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
2 of 5 stars Reviewed June 5, 2014

The 'heritage' part of the name of the hotel is a misnomer as there is nothing heritage about this hotel apart from being in the designated heritage zone...the inside of the hotel and the rooms are modern. The hotel is located centrally which is a plus. However the room that I was in had a dampness to it and you can tell from the walls of the room which were tainted with a bit of mould. The bathroom had those flying insects which come with a damp room...I would have killed at least 10 of them during my stay here. The staff was friendly enough however I had one of my biscuits missing from the room after a day out. So leave your valuables locked up! Bed was large, and comfortable and clean. But finding it hard to recommend this place.

Stayed June 2014, traveled with friends
Was this review helpful? Yes 3
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Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 27, 2014 via mobile

Clean, amazing location , friendly staff! Fancy hotel that is really cheap. The only place that I've seen so beautiful over here . It's Good to stay in a family room if you are 4 people. I would definitely come back!

  • Stayed May 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
Senior Contributor
38 reviews 38 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed May 26, 2014

We stayed in this hotel in Dec 2013, just before Christmas. I like the white and gold colour scheme in this hotel as it exudes grandeur. Though the access to the hotel is via a narrow driveway which makes this little gem less noticeable along Chulia Street, for us, this gives the hotel extra privacy and the set-back gives rise to a quieter surrounding amidst the hustle and bustle of Georgetown.

We were upgraded to a triple room and we were pleased with the size of the room. The attached bathroom is small. We have seen small bathrooms like Chulia Heritage's in London, however, the London hotels could still add a standing shower cubicle. I reckon it all boils down to space-planning. Frankly, it would have been nice if there was a shower cubicle as the entire bathroom floor is wet once after a shower. If you opt for a room with ensuite bathroom like ours, choose one that is along the secondary corridor, I believe it should be quieter than the ones fronting the reception area due to frequent human traffic.

Being city-dwellers back home, we love Chulia Heritage's proximity to almost everything, especially food. For hawker food, please do not miss Joo Hooi Coffee Shop@475 Jalan Penang (at the intersection of Jalan Penang and Keng Kwee Lane). More hawker food and dim sum available along Campbell Lane, Kimberley Street and Japan Street. For high-end Nyonya Food, you can perhaps take a meal at Seven Terraces restaurant along Stewart Lane. Its ambience was something that we love. For non-Penang food, for a change, you can try the authentic Italian food at Il Bacaro@Campbell House@106 Campbell Lane. The chefs are two Italian brothers. All of these are within walking-distance from Chulia Heritage.

Chulia Heritage is also in close proximity to the Blue Mansion, the Eastern & Oriental Hotel (E&O Hotel was once owned by the same family as Raffles Hotel, Singapore) and others. Chulia Heritage is near 1st Avenue Mall, Prangin Mall and Komtar for shopping and movie-watching pleasure.

Chulia Heritage offers free parking if you drive. If not, cabs and public buses are easily available. If taking cabs, please bargain, we were once charged RM50 for a so-called double trip on that same single cab and the entire distance of the so-called double trip took us only 20 mins. From Chulia Street to Queensbay Mall, cab drivers will ask for RM30 but may be can bargain it down to RM20; ours was RM30 one way and RM20 the other way. One compliment I must shower is on Penang's public transport, i.e., the buses. They are new, clean and air-conditioned. The interior is almost similar to that found on Singapore public buses, albeit the doorway leading onto the Penang buses is a little too narrow. Chulia Street, being at the heart of Georgetown, there are many buses that can take you to various parts of the island such as Gurney Drive, the Beach area, the foot of Penang Hill, Gurney Plaza, Penang Paragon, Queensbay Shopping Mall which is the biggest shopping centre in Penang etc. For those who are staying in Penang for a week, you can even buy a 7-day bus card for unlimited travel. You can buy the card at a small bus office at its bus terminus located next to a pier, a 15-20 min leisurely walk from Chulia Heritage.

Chulia Heritage, all in all, is a good place to stay, as long as you do not mind a small and wet bathroom. Its good points, undoubtedly outweigh the small imperfection.

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chulia Heritage Hotel

Address: 380 Chulia Street, George Town, Penang Island, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Wheelchair access
Hotel Style:
#4 Best Value Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Chulia Heritage Hotel 2.5*
Number of rooms: 45
Official Description (provided by the hotel):
Chulia Heritage Hotel - the ideal hotel for traveller which offers high standard accommodation and personalized services in a stylish manner. Culture and history combined to create an atmosphere of luxurious living. Chulia Heritage Hotel is strategically located within the core zone of the UNESCO World Heritage Site of Penang, where is no doubt the traveller favorite must-visit place while holidaying in Penang. ... more   less 
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Also Known As:
Chulia Heritage Hotel Penang/George Town

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