I booked the Luxury Room for 2 nights and paid in full online. I expected good customer service but I was wrong. The day we got here, they just showed us the room and that was it. They're not as helpful as everybody else says which makes me wonder why we were treated differently. The room is average. It's far from what you see on the internet. Also, the wifi doesn't reach inside our room 103. I have to go out to the lobby to connect to the wifi then trace my way carefully back to the room and stand beside the toilet so i won't lose the wifi connection. They did not do housekeeping in our room as well. Everything is disappointing. They did not try to talk to us or give us advice or anything. No good customer service whatsoever. How can they expect people to come back here? Well as for me, i will never go back.
- Also Known As:
- Ryokan @ Muntri Street Penang/Georgetown
- Official Description (provided by the hotel):
- Fulfilling everything a flashpacker need, our boutique hostel redefines the true meaning of flashpacking by providing affordable accommodation in a chic environment which guarantees fun, comfort and security. ... more less
- Reservation Options:
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