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“Beautiful hotel” 4 of 5 stars
Review of Hotel Penaga

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Hotel Penaga
4.0 of 5 Hotel   |   Corner of Hutton Lane & Clarke Street, Georgetown, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #8 of 50 hotels in Georgetown
Grantham, United Kingdom
Top Contributor
73 reviews 73 reviews
43 hotel reviews
Reviews in 39 cities Reviews in 39 cities
82 helpful votes 82 helpful votes
“Beautiful hotel”
4 of 5 stars Reviewed April 11, 2013

We stayed in this hotel march 2012. It's a really beautiful hotel and the decoration is fab
The room was clean and breakfast was good we had a meal in the hotel one evening which was really nice. I loved all the stained glass in the bedrooms very colonial. The pool is a disappointment it's only small situated outside the breakfast room. Staff were extremely helpful and very knowledgable
If ever I went back to Georgetown I would stay here :-)

  • Stayed May 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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341 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
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  • Spanish first
  • Any
English first
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 9, 2013 via mobile

Beautiful windows, loved the art around the hotel and the room was nice, however the buffet was extremely average, drinks and food way over-priced and generally I thought the hotel was poor value and lacking soul. Would not stay again.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zane_MNohr, Director of Sales at Hotel Penaga, responded to this review, April 10, 2013
Our sincere apology on your unsatisfactory breakfast experience at Hotel Penaga. Kindly note that we take our guests' comments seriously to further improve our quality of service.

As for the overpriced issue is concerned, I believe that our price range is on par with any other hotels in Georgetown area (probably cheaper to compare with some).

Last but not least, thank you for your constructive review on Hotel Penaga. We certainly value your feedback and will strive to serve you better if you decided to stay with us again, here at Hotel Penaga!
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Kuala Lumpur, Malaysia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed March 30, 2013

A charming boutique hotel with beautiful art decor and lovely Chinese antique furniture in the room. While we appreciated the antique furniture, we found the room rather small, the sofa was too small and uncomfortable and lack of space for our luggage and clothing. And the shower was also very small. Breakfast was included but nothing outstanding. Staff were friendly and helpful. Location wise not too bad as you can walk to Penang Road, Campbell Street and Chulia Street easily.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Zane_MNohr, Director of Sales at Hotel Penaga, responded to this review, April 2, 2013
Dear Ms. Yeoh,

Firstly, we would like to thank you for staying with us at Hotel Penaga. Here in Hotel Penaga, we are constantly strive to give our guests the best personalized service that we could offer.

We sincerely apologize if you find the room which you have stayed during your holiday is rather small.We do however, have another 3 different categories of room which I am sure would suit your needs. May I suggest our Clarke Residence category the next time you book with us? It is our best category yet, converted from double storey pre-war shophouse to a beautiful 2 bedded room suite.

Thank you again for the review. It really does help us to improve, to make us serve you better in the future,

Regards,

Zane Nohr
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singapore
Top Contributor
99 reviews 99 reviews
31 hotel reviews
Reviews in 29 cities Reviews in 29 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed March 29, 2013 via mobile

Last stayed here 2years ago, this time was in a suite with balcony, a little big for 2, a short walk from the lobby to a 2nd level
Best if you leave your key card in the room to keep the room cool the whole day, take a spare one at the front desk place is ok breakfast as usual eggs, toast, bread juices
Had a wonderful dinner last night
Plenty of eating places to explore local dishes, just a short hop
Getting to Gurney & back will cost RM $15
Penaga deserves a 3 star out of 4 ! Try it

  • Stayed March 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Nieu-Bethesda, South Africa
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 28 cities Reviews in 28 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed March 25, 2013

We loved our stay here - the staff were really friendly and warm. When we left they told us to phone them anytime if we needed information or were in trouble - what great service.
Our room was on the first floor and was huge. We didn’t hear any sounds at night. I loved the big bathroom with a fabulous shower and a spa bath.
The food was okay - not dreadful but also not outstanding - we did room service a few times and breakfast every day.
We used the pool a lot - at first it was a bit disconcerting to swim been watched by all the visitors in the dining room - so after that we swam outside of lunch and dinner times. A great pool for swimming lengths and cooling down.
I’d love to stay here again.

Room Tip: Rooms overooking the garden looked nice and cool.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 15, 2013

Stayed 4nights here. Hotel very noisy as we were given rooms directly opposite motorcycle Repair shop. Was relieved that they did not work sunday but then they worked extra late monday revving engines past midnight!
Breakfast ok and often we were the only ones there. Preferred nasi kandar restaurant across road.
Restaurant looks directly onto pool area.

Room Tip: Stay away from rooms facing motorcycle shop.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lincs UK
Top Contributor
203 reviews 203 reviews
144 hotel reviews
Reviews in 149 cities Reviews in 149 cities
317 helpful votes 317 helpful votes
4 of 5 stars Reviewed March 13, 2013

I really liked this hotel - it had so much going for it - friendly helpful staff & beautiful furninshed room with good quality beds. Lift. Initially we stayed in a 1st floor room, which overlooked the road. Unfortunately although the room was double glazed it did not keep out the traffic noise - locals seemed to like to 'rev' up their motorbikes! We paid for an upgrade to the otherside of the hotel on the 3rd floor, where a room on two floors was available. Having the bedroom upstairs was no problem - we really liked it & enjoyed sitting on our balcony overlooking the garden/lap pool

Breakfast was fine - it is important to understand that this hotel is small but the range of food was good & the scambled aggs were made to order.

The hotel was in our opinion close to the action & many of the best/ interesting places were within easy walking distances. I admit there weren't too many pavements - just take care. We went to the night hawker markets - the local one - Red Garden Food - may not be the best - but it was close by - very good fish stall. Clearly food is everything here - enjoy

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Penaga

Address: Corner of Hutton Lane & Clarke Street, Georgetown, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Georgetown
#6 Romantic Hotel in Georgetown
#6 Family Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Penaga 4*
Official Description (provided by the hotel):
Located in the heart of Georgetown, Penang, Malaysia, this hotel is a hotel with its own heritage charm while providing finest modern hotel expectations, is converted from a cluster of 15 pre-war terraces and shop-houses which spans along Hutton Lane, Transfer Road & Clarke Street. Within walking distance, the hotel is just a few minutes’ walk away from amazing heritage temples, pre-war heritage houses, churches,museum and variety of antique shops, restaurants & bars and not forgetting local hawker foods stalls. ... more   less 
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Also Known As:
Hotel Penaga Penang/Georgetown

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