The hotel is beautifully done up with a good mix of traditional and modern fittings. The rooms are very clean. It's in the middle of the UNESCO Heritage area and easy walking distance to eateries and sights. I would think twice about taking a public bus and dragging bags along the road to the hotel, though. After reading so many good things about the staff in previous reviews we felt sorely let down by those we encountered.. When we arrived in the evening we were ignored by the guy standing around in the courtyard as we struggled to bring our baggage to the reception desk through the courtyard from the road. He later gave us a cursory introduction to the room facilities and was quite incorrect in telling us in response to our query that there was no in-room safe (we found it behind a closet door minutes later). WiFi is free throughout the hotel, but was so weak inside our room that we had to sit outside the room in the upper floor lobby to get a working connection. This problem probably does not apply to rooms that are nearer the lobby. Provided toiletries were very basic (soap, shampoo, no conditioner or body lotion) and of poor to average quality. The air-conditioner in our room struggled to cool us down in hot weather despite maximum settings. Fortunately, it rained in the nights when we were there. Showers were hot with good water pressure though. Breakfast provided a decent choice of food, including local cakes and savories - some things I had not eaten for years since my teen years in Penang!