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Yeng Keng Hotel: Traveler Reviews

3.5 of 5
362 & 366, Chulia Street, Georgetown, Penang Island 10200 , Malaysia
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Yeng Keng Hotel
Ranked #2 of 47 hotels in Georgetown
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394 reviews from our community

Traveler rating
    272
    102
    17
    2
    1
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Families
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Couples
202
 
Solo
32
 
Business
10
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Mount Gambier, Australia
Top Contributor
77 reviews 77 reviews
43 hotel reviews
Reviews in 37 cities Reviews in 37 cities
40 helpful votes 40 helpful votes
“Overpriced and has some issues”
3 of 5 stars Reviewed December 9, 2012

The building in Chulia street is very nice and is well located. Originally an Indian merchants house it was changed into a Chinese style hotel in the 20th century. A backpacker haunt for many years it has recently been moved seriously upmarket. Rooms are small but nicely furnished except for a very creaky bed. It simply isn't worth the premium you pay to stay here (about double the Cititel rate). Wifi is free but a hit and miss affair...........sometimes working sometimes not. .......maybe working in the room or you have to go to the cafe.
The breakfast is only OK although they do have a wide variety of local delights. My main gripe is why the hell do I have to endure chicken ham and turkey bacon? This is a Chinese owned and styled hotel and Malaysia ain't a muslim country. The usual hypocrisy though..........they serve alcohol!
Service levels are OK although nothing exceptional and for the price I want "exceptional". An interesting experience but perhaps one night is all that's worth paying for.
Lastly, you need earplugs in order to sleep. The hotels proximity to the city centre means revving motorbikes at all hours and the mosque screaming at 6am.

Room Tip: higher floor away from reception and at the back of the hotel.
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  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Back in time”
4 of 5 stars Reviewed December 5, 2012 via mobile

Beautiful setting in the heart of Penang. Brings you back to a time of long ago past. Recommend the visit if it is just for the nostalgia. The bonus is the ambience and great Hainanese food. Take a walk through the hotel and admire the tastefully decorated foyer and you will also be amazed how the challenge space is overcome to impress any visitor.

Stayed December 2012, traveled with family
Was this review helpful? Yes 1
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
146 reviews 146 reviews
43 hotel reviews
Reviews in 68 cities Reviews in 68 cities
85 helpful votes 85 helpful votes
“Perfect in every way”
5 of 5 stars Reviewed December 2, 2012

We chose this hotel because of it's Number One ranking on Trip Advisor. Now, having just spent 12 days there, it's my turn to tell others just how good the Yeng Keng is. And it really is good, no matter how you measure it. The Yeng Keng is a hotel with atmosphere and personality. It's a place you immediately feel comfortable in. I imagine this is what hotels of the 20's felt like.

The location is perfect, provided of course that like us, you want to be slap-bang in the middle of hot, noisy, vibrant Georgetown. I appreciate that some people might prefer a more scenic outlook but we loved having the action right outside the front gates. More importantly, we loved leaving it behind when we came home to the tranquility and orderliness of the Yeng Keng.

Incidentally, we recommend buying a Rapid Transport Tourist Visa (AUD$10) which gives you 7 days access to the bus network all over the island. And... a number of buses (including the 101 to Komtar, Gurney Drive and Batu Ferringhi) pass by the front door.

The rooms are beautifully presented, furnished and maintained, as is the entire hotel. Mind you, we had what I think is the best room in the hotel - room 201 - one of two Chulia Suites. But from what we saw, all the rooms are lovely, it's just that some are not as well located and perhaps a bit on the small side. We found the floor plan on the Yeng Keng website helpful when choosing our room.

In terms of value...? The Yeng Keng is a long way from the cheapest in town but for what you get and what it delivers I think it's a very fair and reasonable rate. The Eastern and Oriental is twice as much for example, but it's not twice as good.

The facilities are first rate. All the guest areas are kept spotlessly clean and are very inviting. How nice to sit out in the entrance courtyard and enjoy a couple of (very reasonably priced) drinks after a day out sight-seeing. There's free tea, coffee, water and fruit available to guests and the swimming pool is a very welcome inclusion... we swam every evening. The (adjacent) Yeng Keng cafe serves a wonderful and varied breakfast and is a great spot for a Hainanese-flavoured lunch or dinner. By the way, the spring rolls and fried rice are just sensational - and my wife raved about the Kerabo Mango salad.

There's an abundance of eating options within a few hundred metres of the hotel. The hawkers are right out front but do also try the Red Garden food court in Lebuh Leith and the Restoran Kapitan (20 minutes walk down Lebuh Chulia) for the best and cheapest Indian cuisine we've ever had.

I've saved the best till last! It's the people at the Yeng Keng that make the diference - and not just the reception or cafe staff... everybody! I've never stayed at a hotel with such genuinely polite and charming staff. After 12 days we got to know Yeoh, Priah, Azie and Michael pretty well but all the staff (including housekeeping and security) are so warm, helpful and courteous. The reception staff drop whatever they are doing, stand-up and smile at you when you approach them - when did you last see that at the Hyatt or Hilton? And nothing ever seems too difficult or unreasonable for them. It is they that make the place feel so welcoming.

We were genuinely sorry to leave the Yeng Keng. I don't know if we'll ever get back, but I certainly hope so.

Room Tip: If you can afford a suite (Chulia or Yeng keng) get one.
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Douglas, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
“Highly Recommended”
5 of 5 stars Reviewed November 27, 2012

A beautifully decorated small heritage hotel in the heart of old Georgetown. It is an oasis of peace and quiet and the perfect place to relax. The staff are uniformly friendly, efficient and attentive to the needs of guests. An excellent breakfast is provided with something for all tastes - the restaurant is very good in general and reasonably priced. This hotel really is a little gem.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
38 reviews 38 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
“Fantastic”
5 of 5 stars Reviewed November 23, 2012

It's hard to add to what has already been said, helpful staff, lovely rooms thought of course a little small as it's a boutique.
The breakfast was always as hearty as you wished although the restaurant staff were a little confused by requests sometimes.The noisy machines behind the pool meant it wasn't the most relaxing place to lie and read but having a pool at all is a nice surprise here.

Room Tip: Go to the Red Garden for food and entertainment
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Yeng Keng Hotel

Also Known As:
Yeng Keng Hotel Penang/Georgetown
Address: 362 & 366, Chulia Street, Georgetown, Penang Island 10200 , Malaysia
Phone Number:
Region: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Bar/Lounge Free Breakfast Free High-Speed Internet Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotels in Georgetown
#2 Romantic Hotels in Georgetown
#2 Family Hotels in Georgetown
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Yeng Keng Hotel is a 20-room restored heritage boutique hotel located in one of the oldest surviving and intact 19th century buildings at the heart of the UNESCO World Heritage City of George Town, Penang.Like many of the other buildings in the neighbourhood, it was originally built in the mid 1800's as a private residence. The Anglo Indian bungalow belonged initially to Shaik Eusoffe bin Shaik Latiff an Indian Muslim family and remains unique in Chulia Street for not being relegated to the rear of a row of shop-houses blocking its facade. In 1897 trustees of the Cantonese Club 'Ying Han Pit Shu' bought the building on behalf of the association, later donating it to the trustees of the Straits Chinese Building Association in 1939. The building was later leased to Yeng Keng Hotel.The conversion from a residence into a budget hotel was the prevailing trend along the street, at the beginning of the 20th century. Small places of lodgings that were conveniently reached from the harbour were in great demand as the traffic in the port grew. An impressive traditional Chinese entrance gate was constructed announcing entry to the 'Lodging House', adding grandeur to the commercial establishment and to distinguish it from the rest of the buildings on the street.Conservation and upgrading by the present owner, Hoo Kim Properties Sdn Bhd was undertaken in March 2009 with the renewed Yeng Keng Hotel completed in April 2010. ... more   less 
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