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“Clean, good location and reasonable price.” 3 of 5 stars
Review of Red Rock Hotel

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Red Rock Hotel
3.0 of 5 Hotel   |   202A Jalan Macalister, Georgetown, Penang Island, Malaysia   |  
Hotel amenities
Ranked #34 of 49 hotels in Georgetown
KL
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
“Clean, good location and reasonable price.”
3 of 5 stars Reviewed August 5, 2012

We stay at this hotel for my penang trip recently. We found that this hotel room is big (king sizes bed) and clean. Location of this hotel is nearby hawker center and shopping malls so that easy for us to explore in the georgetown city. Price is quite reasonable, we book at only RM125+tax and it is including the breakfirst buffet! Overall is statisfy and will stay again when my next visit at Penang

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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37 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
1 review
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed July 11, 2012 via mobile

Having business trip again after one month, the wifi service no more available to rooms which previously having slow internet connection already. Wifi service only available at lobby. Tv programmes now only left local channels can watch, others extra channels having bad signal until unable to watch. Overall service getting worst, suspect management changed.

Stayed July 2012, traveled on business
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
36 reviews 36 reviews
25 hotel reviews
Reviews in 16 cities Reviews in 16 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed June 28, 2012

We stayed in Red Rock Hotel for a total of 2 nights. The first night of our trip as well as the last night. In between, we travelled up to Hatyai, Thailand.

Day 1
Arrived at Penang International Airport with my family without any hotel booking so we sat at the arrival hall to browse through the tourism brochures available to find a good hotel. My aunt's favourite Sunway Hotel was fully booked and we were looking forward to eating at the street hawkers near Sunway Hotel so we narrowed our search criteria to hotels within Georgetown. Some hotels were fully booked as well so we settled for Red Rock Hotel.

My aunt, who is a Malaysian, rang up Red Rock Hotel to make a reservation before we set off. The lady who answered could not speak Malay or Mandarin so I had to take over in English. We later found that our call was answered by a Filipino intern and she could only converse in English and Tagalog. Even when I conversed with her in English, she had difficulties understanding simple queries from me. We were so close to hanging up and moving on to the next hotel on the list.

Upon arrival, the bellboy was very prompt to help with the luggage. There were no other guests in sight at the lobby. We took the family room as there were 4 of us and we were quickly whisked up to our room on the 8th floor. There is Wi-Fi connection at the lobby as well as on selected floors. We were lucky to be given a room on the 8th floor and the access point antenna was sticking out of the corridor ceiling just outside our room.

The room was large, had two queen size beds and a bathroom with a bathtub. This hotel seems generous with chairs (4 of them) in the room unlike most other hotels I have stayed before. Wi-Fi connection was unstable for VoIP (dropped calls) but bearable for general web surfing. One of the hotel's supervisors admitted that there was a problem with their Internet Service Provider. I feel that the hotel should have addressed this promptly with the ISP instead of seeking sympathy by sharing this "sad story" with their guests.

Breakfast for 4 was included in our room package and I had two friends from Tune Hotel nearby to join us. Surprisingly, the price for each person was only about MYR$11++. The variety of food was alright and there was an egg station which is a plus point for such a competitively priced breakfast.

Check out was prompt as there were no other guests. The bell staff helped us with our luggage to a waiting mini bus which was to ferry us to Hatyai.

====================================================

Day 2 was actually day 6 of our trip. We returned from Hatyai with plenty of luggage in tow and only called to make a reservation when we crossed the Thai border back to Malaysia. I struggled with yet another staff through the reservation process though I'm sure there was nothing wrong with my spoken English. We chose Red Rock again as we appreciated the Wi-Fi, spacious room as well as the included breakfast.

Bell service was again very prompt and this time round, a local staff was on duty. His name is Selvarajoo and is extremely friendly and chatty. His attitude was so different from many of the other staff we interacted with and we could definitely feel his sincerity. I would think that my review of this hotel would have been far worse if not for him.

We were assigned a family room on the 7th floor this time round and there was no Wi-Fi connection. We had no choice but to reject the room as Wi-Fi was necessary for us to make some flight changes, keep in touch with friends and to check some important emails. The front desk staff had no idea how to deal with our rejection of the room and they kept insisting that the hotel did not provide Wi-Fi to rooms. I had to point out that we had stayed in this very same hotel several days ago and we had Wi-Fi in our room number (818). The flabbergasted staff discussed among themselves with no solution so I had to ask for a manager. No manager was available so a supervisor came out to meet me. The supervisor went on like a tape recorder saying that there's nothing he could do to help me. I said matter-of-factly that there were so many hotels nearby and we came back mainly for the Wi-Fi. We felt disappointed to be treated this way despite being a returning guest. I asked for the same room we had previously and we were told that it was occupied. Since he had no solution, I had to provide one for him. I told him that we were willing to split rooms and stay in two separate rooms with Wi-Fi access. He immediately quoted us the price of 2 x standard rooms. (MYR$145 x 2) versus our family room (MYR$195). I was rather disappointed with his response as a supervisor. I told him that we were not here to stay for free or make things difficult. We were already inconvenienced by the fact that Wi-Fi access was not available and were willing to compromise to split rooms. I felt that the least he could do is to split our rooms without incurring additional costs to us. Besides, I was checking out at 7am for my morning flight. After much discussion, he finally (grudgingly) agreed to my suggestion. He did not offer bell service to move our luggage so we had to move them ourselves. I then made my reservation for a taxi to the airport for the following morning and went to the front desk to ask for a morning call at 6am. The staff acknowledged and wrote my request on a piece of paper. I then found that the cafe opens at 7am so I asked if they could accommodate an earlier breakfast at 6:45am. I was given the green light by the staff on duty and he managed my expectation that the only food available by then could be bread and coffee. I agreed as this seems fair to both parties.

Later after midnight, I came down to the front desk to make payment for the rooms as I was to check out early in the morning.

Next morning, I woke up at 6am but there was no morning call! This is a major failure on the part of the hotel. There was no apology for the lapse at all as none of the staff remembered or knew about the arrangement. The staff who took my request was not on duty in the morning either. I made my preparations and headed down to the cafe at 6:50am. It was still not open and I had to repeat my story to one of the staff who eventually allowed me to dine in the dark. Following that, I rushed to the airport for my flight.

In conclusion, this hotel is a decent place to stay with reasonable pricing. Breakfast was included and there is Wi-Fi access on selected floors - make sure you make this request during check in. Rooms are pretty spacious and air-conditioning pretty good (Penang is a very hot place). Don't trust the morning call service as your request may be lost between shifts. Would I stay in this hotel again? Yes. The location is good and I can close an eye to the less than ideal service given the price that I pay.

Room Tip: Wi-Fi is available on selected rooms only, 3, 8 and 12 if I recall correctly - ask the staff. Only r...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed June 22, 2012

A friend of mine booked this hotel for me because of my budget request. (Rm120 to rm160+) My family member 4 of us went there and stay at their Deluxe room which had 2 queen side beds. Room condition quite ok. I like the location of this hotel coz very near by hawker center and shopping malls, good to explore around with your family members. My kids enjoyed the swimming pool and i had a great time as well.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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London, United Kingdom
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 34 cities Reviews in 34 cities
40 helpful votes 40 helpful votes
3 of 5 stars Reviewed June 7, 2012

This hotel was located on the very busy Jalan Macalister, and was about a 20 minute walk from two large shopping malls. There were smaller shops and restaurants nearby, including a supermarket, pharmacy, and a food court serving all sorts of (nice and dodgy) Chinese food at reasonable prices. We took a private tour bus to the tourist attractions; these did not seem to be walking distance from the hotel.

The lobby was very spacious and well decorated. However, the air conditioning was set to freezing in the lobby (it was fine in the rooms) which meant I had to wear jumpers/cardigans every time I passed through there, even on a hot day. The slowly operating lift had some small dead cockroaches on the floor which were only removed after half a day had passed.

The room and bathroom were a good size and well furnished. Unusually for mid-range hotels in South-East Asia, the room had a kettle to make tea. The staff also kindly brought me up some salt when I requested it.

Breakfast was buffet style with continental European and Asian options. There was a lady making fresh omelettes (usually made to order), but I was disappointed when she just handed me a cold one that someone had obviously rejected or was an extra one prepared earlier by mistake.

The hotel pool was located on the fourth floor and we had a view of it from our room. It looked clean and a reasonable size although I did not swim in it.

  • Stayed April 2012, traveled with friends
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Medan, Indonesia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed April 5, 2012

We stay for this hotel for 3 nites and what a good room we have, first enter at our room bed is wide, room is clean, bathroom complete, all is just okay and price affordable, when having breakfast at Groundfloor was delish.. Come to Penang will stay at this Hotel again.

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 6, 2011

On arriving at the hotel we were quickly offered a welcome fruit drink whilst the check in formalities were completed.

The rooms were clean, reasonably sized and powerful aircon. I felt the carpets on some floors were scruffy.

The hotel is on a busy street, I didn't notice any street noise. Across the road were a selection of local shops including a chemist/apothecary - handy as I had picked up a holiday flu, the staff asked the right questions and sold me a selection of 'western remedies'.

Walking back towards the Fort area of Georgetown were a selection of chinese and indian markets, selling plenty of cut fresh fruit. I guess the fort was 30 mins walk from the hotel.

I was involved in a near tragedy at the hotel swimming pool, where a solo swimmer became disorientated in in the pool, panicked and started drowning, fortunately fatalities were avoided. The lesson is about staying aware of risks when on holiday, Eastern safety standards aren't the same as Western ones, no life guards, no cctv on the pool, no life belts. No matter how safe it seams, don't go swimming on your own.

The staff were understanding and concerned, when the incident was reported. Although I was unwell - holiday flu, during the stay. I felt this was a good hotel with friendly approachable staff.

  • Stayed November 2010, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Red Rock Hotel

Address: 202A Jalan Macalister, Georgetown, Penang Island, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 49 hotels in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — Red Rock Hotel 3*
Reservation Options:
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Also Known As:
Red Rock Hotel Penang/Georgetown

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