We've just spent our first night here and besides the central location in Georgetown, everything else is fairly pathetic. The hotel is old and in desperate need of refurbishment. TV is old and signal intermittent. Amenities are sparse. Pool is small. The biggest failure on the part of the management however would be that their staff are really poorly trained. They are generally standoffish and for the most part, arrogant and devoid of any capability to utter the simplest pleasantries to their guests. In retrospect, we regret making the booking as we're sure that we could have gotten a better deal at a better property. If I were the Chief Minister, I would never have endorsed the hotel as it would show a lack of analytical ability and foresight on my part.
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- Also Known As:
- Hotel Royal Penang George Town