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“Great Service” 3 of 5 stars
Review of Hotel Royal Penang

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Hotel Royal Penang
4.0 of 5 Hotel   |   No. 3 Jalan Larut, George Town, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #49 of 71 Hotels in George Town
Kangar
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great Service”
3 of 5 stars Reviewed February 27, 2013

overall the service and breakfast is ok.location is center.booking by online is better.for the government servant,hotel have special price and sometimes lower than online price.Think about the price I'm paying for ..everything was ok about the hotel.There's a mini market behind of the hotel...a walking distance of food court there but not much choice..

  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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419 reviews from our community

Traveler rating
    40
    132
    151
    57
    39
See reviews for
86
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Polish first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Ko Samui, Thailand
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed February 23, 2013

We just spend a few nights at a deluxe room. Pretty standard but good value for money. The rooms are a bit old but all is working and the beds are very good! And excellent service of the staff. If something is missing or needed they come right over to bring it to the room or pool. We left our phone in the moonlight bar which is a separate entity and they did everything they could to reach the staff of the bar to come in early to help us out before we checked out that day. Got the phone back!!

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed February 15, 2013

Think about the price I'm paying for ..everything was ok about the hotel.There's a mini market behind of the hotel...a walking distance of food court there but not much choice..the only complaint I have is the location of it sucks for a traveller like me without a car .Its very inconvenience to get around the city because there isn't any public transport near-by the hotel other than those taxi.

Room Tip: A higher floor would be a good view =)
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia
Level Contributor
51 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed February 13, 2013

the hotels is no really bad but the hotel smells old. it is really old but the rooms are big and the food is really good. the locations is really bad, i dont like the neighborhood it is dirty and smelly.

definitely I will not stay there again

  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed January 28, 2013

We noticed that our 2 extra blanket got lot hairs on it,than the pillow are smelly..and the extra bed,when room service bring it in,down of the extra bed at least got 5 to 6 baby cockroach!yucks...!!hotel location is good but swear no second time in this hotel..and one more things the kettle was so dirty!!

  • Stayed January 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed January 25, 2013

The rooms are spacious, clean and well appointed. The bed was a bit too firm for my liking, but that is typical in Malaysia and Thailand.
Staff were friendly and efficient, especially the Concierges, who were funny, helpful and really made you feel welcome.
Facilities are excellent too, with several choices of restaurant, pool, health spa, 24 hour tailor and bar on premises.
Its also very close to markets, shops/shopping centres and heaps of restaurants/bars.

  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Bangkok, Thailand
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
3 of 5 stars Reviewed January 18, 2013 via mobile

I go to this hotel after I booked it from a travel agent as Sheraton hotel not royal Penang, I arrived there and everyone know it and they guided me to it.

I arrived at 11 pm and i didn't exchange money yet, everything near is closed and the hotel wanted me to pay in local currency a deposit and I didn't have, so they didn't allow me to use business center ( which is 2 computers on a table ) and didn't allow me to order food from room service.

Overall:
Location: it's located in George Town 15 minutes walking from bus statin and trader hotel, have KFC in front oh the hotel and have a bar in the first floor and it's 10 minutes walking from china town and Indian temples.

Cleanliness: the room I took had a burned carpet and broken sink in bathroom and bathroom is very dirty, and bathtub have scratches inside and the sealing of the bathroom lost serious amount of paint.

Price: I booked it for 62.5 USD and from my opinion it dosnt worth anything.

Service: service providers speak little English do you have to manage with them, and it's pretty bad service after all.

Breakfast: there was a good but not satisfying buffet that serve: fried rice, chicken sausages, noodels, and some Chinese food ( 2 cuisines ) and fruits.

They make me sign a paper that it have all the stuff in room ( as if I stool or crashed anything) and it prices, for this only I can't consider this hotel as a 4 stars hotel at all.

I consider this hotel as a sexual tourism hotel because of the bar / disco in first floor and all night workers are females.

FOR ME I WILL NOT VISIT AGAIN, AND WILL NOT RECOMMEND AT ALL.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Royal Penang

Address: No. 3 Jalan Larut, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Luxury Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Royal Penang 4*
Number of rooms: 237
Reservation Options:
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Also Known As:
Hotel Royal Penang George Town

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