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“Disgusting Filth!” 1 of 5 stars
Review of Tune Hotel Downtown Penang

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Tune Hotel Downtown Penang
2.5 of 5 Hotel   |   100, Jalan Burmah | Section 15, George Town, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #22 of 54 Hotels in George Town
Vancouver, Canada
Top Contributor
62 reviews 62 reviews
53 hotel reviews
Reviews in 34 cities Reviews in 34 cities
66 helpful votes 66 helpful votes
“Disgusting Filth!”
1 of 5 stars Reviewed February 16, 2013

Wow huge mistake coming back to this dump again. I was last here over a year ago and it has gotten much worse. Read my last review of the filth they expect you to sleep in. DO NOT BELIEVE THEIR LIES! They will try to say oh so sorry this should not be this way, but this is they way it is they know it and make their money off it!
I didn't even know they had smaller rooms then I previously stayed in, but they do. I got a room the size of a prison cell that you could barely move in and it was disgusting!
I stayed here two nights and at 6am the building fire alarm went off, because some ignorant guest was smoking in their room. This has happened during my past previous stays here.
This place is just gross and small and I am not even going to waste anymore of my time writing about this grabage dump. This place is getting run down into the ground avoid at all costs.
If you like sleeping in other peoples blood and filth then this place is for you!
I took off the sheets to prove like my last review and took pictures to show you the horrors!
I think the president of tune hotels should be forced to sleep in this FILTH for a month SHAME ON ALL OF YOU running this dump hole!
Tripadvisor should be ashamed of themselves for awarding this hotel with anything!

Room Tip: Stay somewhere else!
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Hi Smashedbunny,

Thanks for the review.

It's disappointing to have made your stay unpleasant, to an extent of having your confidence marred to the level you have just described.

A lot of emphasis is focused on delivering and maintaining superior service standards. This benchmarks our service and we will action the needful to ensure this does not happen to any of our future guests.

Cleanliness is undeniably an important part of our service. And the housekeeping team ensures all rooms are thoroughly cleaned and are comfortable for a decent stay. Apologies if we fell short of your expectations.

In any case we apologize sincerely for the unpleasantness marring your stay.

Hopefully we will have the opportunity to welcome you back in the future.

Warm Rgds,
De Silva-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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964 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (249)
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English first
Johor Bahru, Johor, Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 15, 2013

Good location at town area, a lot of nice food nearby, just beside the building have a biggest food court, or you walk 3 min distance to Lorong Selamat, there have famous Chay Kuai Teoy (little expensive RM8), and walking 10 minute can reach 3 big shopping center Komtar, Paragin Mall & 1st Avenue.
The room small but enough for two, clean, neat and tidy, hot shower strong, others facility are good.

Room Tip: Not applicable
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Klang, Malaysia
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 13, 2013

If you on thight budget and this is the place for you. Parking is very limited. Soundproof of rooms are very bad. You have to bring your room key card if you want to gain access back to hotel after 11pm, imagine your family in the hotel room and you are back after a drink and unable to access the hotel..... Huhuuu. Overall the location is good, you can find good food nearby the hotel..

Room Tip: Choose rooms with window.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Dear Guest,

I sincerely appreciate your feedback regarding your stay.

All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was of course concerned to learn of the areas which left you to feel disappointed.

Our rooms are space efficient and functional. It helps in regulating affordable pricing, thus, translating them to saving for guests. We have adopted a minimalistic approach throughout our hotels worldwide. Providing the basics; bed and shower. As such this explains why car parking facilities are not part of the Tune model.

Each room will be issued 1 room key card, where the air conditioning hours are programmed onto it. We have primarily adopted this concept in support of energy conservation. And for security reasons, access to the lobby after 12 midnight is allowed for guest only. Thus, you would need to bring you key card along when your out.

Thanks for sharing your thoughts about our hotel we are glad that you enjoyed the other parts of your stay and hope that we will have the sincere pleasure of welcoming you back soon.

Regards,
Sharon-Customer Care Manager
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Bogor, Indonesia
1 review
5 of 5 stars Reviewed February 12, 2013

We're surprised with our quad bedroom. We've booked without AC,hairdryer and shared bathrooms. But when we arrived there, we had it all for free with two private bathrooms. Staff hotel (Mr.Rahim) let us to check in 30 minutes before time. He also listened to our complain about left luggage before check in and compromised it with left luggage after check out for free. Thanks Tune hotel..

Room Tip: Quad room at level 8 for 4 persons. its in the corner so in the morning we can open windows and fee...
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  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, Scotland, United Kingdom
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 12, 2013 via mobile

The Tune hotel is a perfect example of the adage "you get what you pay for" and also a perfect example of what that means by way of omissions.

We paid the equivalent of about £8 per night, having booked late August 2012, for which we got a 2.5 x 3.5 metre room with no wardrobe, but with a very small hanging rail and only three hangers. Decent storage? Omission number one! Even a small amount of luggage takes up much of what little floor space there is. (We decided to opt out of the daily maid service to avoid having to find somewhere for all the strewn luggage.). There were two chipped and damaged bedside cabinets with no drawers but space underneath you can use for storage, however one of these spaces is occupied by the good sized safe, for which there is no charge to use. Two wall hung bedside lamps, a small fold down table and a full length wall mirror completes the "suite".

The cleanliness left a lot to be desired, particularly in the shower room. The sink was clean, toilet was ok but the seat must always be in the up position when it's being cleaned as the area around the hinges seem to have been neglected for a while. Cobwebs and dead weevils in the shower added to the overall feeling of minimal cleaning effort. The glass screen had heavy soap scum marks from about waist height down and had definitely not had been cleaned properly in a long time. The tiled floor seemed clean and was cool underfoot. Cleanliness - omission number two!

Slightly concerning was the fact the the door closers on the fire doors between the lift lobby and the room corridors had been disconnected, and the doors were permanently open. I made sure I knew exactly where the closest escape route was!

Our rooms were street facing and given that the noise goes on pretty much all night, I'd have appreciated windows that actually fitted well, with double glazing as a welcome bonus. If you need peace and quiet for a good night s sleep, request a back or alley facing room or make sure you pack a sturdy pair of ear plugs. Decent windows? Omission number three!

On the plus side, the beds were comfortable, bed linen clean and pillows acceptable. The location is great for local and international coffee shops, various eateries, local cultural sites, colourful businesses and within easy walking distance to downtown.

Air conditioning consists of a ceiling mounted fan that's robust enough to keep the air circulating and bearable. This can be supplemented by an air con unit (extra charge which we took as an option in our £8) that works a dream and keeps the room chiller cool and adequately beats the Penang heat. One of our rooms had no remote control for the ceiling fan, but maintenance was very quickly on the case and when he couldn't fix it with a new remote, promptly topped up the air con to cover the whole of our stay. Way to go the maintenance guy!

If the room was either slightly bigger or had more/better storage and if the level of basic cleanliness was improved, this would actually be perfect, cheap downtown accommodation. To be honest, I'd take improved cleanliness over the room dimensions!

For UK folks, if you can imagine your worst Travelodge experience and use that as a high benchmark, you're less likely to be surprised and disappointed by what you find at the Downtown Tune Hotel.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Hi There,

Thanks for the review.

My apologies for not meeting up to your expectations when it comes to cleanliness. Besides, am equally happy to know that you were able to bear with us on the room size.

Our rooms are space efficient and functional. It helps in regulating affordable pricing, thus, translating them to saving for guests. We have adopted a minimalistic approach throughout our hotels worldwide. Providing the basics; bed and shower.

Tune Hotels requires extra payment for anything that is not an elemental part of a stay.

For non-essential items such as TV, wi-fi, air conditioning , guests only pay if they need them. Guests not using the extra facilities won't be charged for them as part of the room price.' This typically allows our customers to assemble their stay requirements.

This review has been shared amongst them and I hope we would live up to your expectations when you come by next.

Warm Rgds,
De Silva-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogor, Indonesia
Top Contributor
58 reviews 58 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed February 6, 2013

this actually my 2nd visit to tune hotel penang..they still provide good service, clean room and now there's a massage chair in their lobby just for 1 - 5 myr. needless to say almost all tune hotel have a good location including this one you can reach almost everywhere in penang by bus just acroos the hotel.

Room Tip: choose a room with window
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed February 5, 2013

Tune penang is complete value for money , room is of decent size considering the concept also compared to LCCT , pre booked it for RM 100 for 2 nights was in two minds after staying at Tune LCCT for one night.
Location is good 5 minute walk to KOMTAR , next to hotel is New world park where breakfast is available ( old town cafe / Starbucks ) .
Room is clean & Bed was comfortable .
Staff at hotel are friendly & polite , ready to help
If on short visit to penang & have to spend most of time exploring the island will definetly opt for this hotel

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

Tune is a charm for the ones looking for good value for money. We take pride in providing the 3c's ; comfort, cleanliness, and convenience. We want our guests to enjoy our 5 star beds, the soothingly powerful shower.

We have always endeavored to provide the best within our service concept and fulfilling our promise of wonderful slumber experience.

Thank you very much for choosing us and we greatly value your continuous support

Warm Regards,
Sharon De Silva- Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tune Hotel Downtown Penang

Address: 100, Jalan Burmah | Section 15, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#1 Best Value Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tune Hotel Downtown Penang 2.5*
Number of rooms: 248
Official Description (provided by the hotel):
Get 5-star beds at 1-star prices with Tune Hotels branded select-service hotels. The Downtown Penang hotel features 258 private rooms with en-suite bathrooms, centrally located in the heart of Georgetown, Penang. Food and attractions of Penang within easy reach. We believe in letting our guests know exactly what you pay for, and offer the capability to design your stay via pay-as-you-use add-ons. ... more   less 
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Also Known As:
Tune Hotels. Com Downtown Penang Hotel Georgetown
Tune Hotel Georgetown
Tune Hotel Downtown Penang George Town

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