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“superb location” 4 of 5 stars
Review of Tune Hotel Downtown Penang

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Tune Hotel Downtown Penang
2.5 of 5 Hotel   |   100, Jalan Burmah | Section 15, Georgetown, Penang Island 10050, Malaysia   |  
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Ranked #15 of 49 hotels in Georgetown
Bogor, Indonesia
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
20 helpful votes 20 helpful votes
“superb location”
4 of 5 stars Reviewed February 6, 2013

this actually my 2nd visit to tune hotel penang..they still provide good service, clean room and now there's a massage chair in their lobby just for 1 - 5 myr. needless to say almost all tune hotel have a good location including this one you can reach almost everywhere in penang by bus just acroos the hotel.

Room Tip: choose a room with window
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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895 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (228)
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Kolkata (Calcutta), India
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed February 5, 2013

Tune penang is complete value for money , room is of decent size considering the concept also compared to LCCT , pre booked it for RM 100 for 2 nights was in two minds after staying at Tune LCCT for one night.
Location is good 5 minute walk to KOMTAR , next to hotel is New world park where breakfast is available ( old town cafe / Starbucks ) .
Room is clean & Bed was comfortable .
Staff at hotel are friendly & polite , ready to help
If on short visit to penang & have to spend most of time exploring the island will definetly opt for this hotel

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

Tune is a charm for the ones looking for good value for money. We take pride in providing the 3c's ; comfort, cleanliness, and convenience. We want our guests to enjoy our 5 star beds, the soothingly powerful shower.

We have always endeavored to provide the best within our service concept and fulfilling our promise of wonderful slumber experience.

Thank you very much for choosing us and we greatly value your continuous support

Warm Regards,
Sharon De Silva- Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mitchell, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 of 5 stars Reviewed February 5, 2013

Our Tune experience was generally excellent. Close to the Komtar shopping and bus hub - excellent food nearby, a walk to the heritage area of Georgetown.
The staff were relaxed, friendly and helpful, rooms clean, reasonably quiet but rather cramped with little room for luggage, beds excellent as were the bathrooms.
Only downside was the lack of security on the WiFi internet service - all messages could be hacked .

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kuala Lumpur
Top Contributor
113 reviews 113 reviews
47 hotel reviews
Reviews in 30 cities Reviews in 30 cities
177 helpful votes 177 helpful votes
2 of 5 stars Reviewed February 5, 2013

I booked and paid 2 nights at Tunes Hotel Penang, but decided after the first night to check out of this hotel and then move to another hotel.

Pros :
- Location is good. Right next to a Starbucks, and about 10-15 min walk to the hawker stalls on Jalan Macalister.

Cons:
- there is very limited carpark inside the hotel (ie 15-18 spots?). So first come, first serve.
- check in is on Level 2, and it feels like an Air Asia airline counter at LCCT. No class.
- Room is very small, even a double bed with window.
- Room is very noisy, especially noise from the window and also from the corridors. I can hear scooters riding by on the road. I can hear people walking in the corridors outside.
- Bed is not comfortable.
- Floor is dirty
- We ordered the towel amenity set. We got a very thin cheap towel (and told to return it at the end of the stay) and also one disposable soap and one very small detergent that they call shampoo / conditioner

It was a terrible night sleep, so we decided to check out one day early and find another hotel.

I will not return to Tune Hotel. Maybe this basic "motel" appeals to some people because of the price and location, but it does not appeal to me.

Room Tip: Don't choose a room with window. It is very noisy.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Dear Guest,

I sincerely appreciate your feedback regarding your stay.

All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments. I was of course concerned to learn of the areas which left you to feel disappointed.

As a limited-service hotel brand we focus on high quality basics - a 5-star bed and powerful showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

Tune Hotels requires extra payment for anything that is not an elemental part of a stay.

For non-essential items such as TV, Wi-Fi, tea and coffee, guests only pay if they need them. Guests not using the extra facilities won't be charged for them as part of the room price. The benefit of this efficiency is passed on to the consumer providing excellent value for money and low prices. As such this explains why car parking facilities are not part of the Tune model.

I have picked up some of the areas that are in need for improvements and assure you that we’ll work on ensuring the needful is carried out soon.

We hope to be perfectly equipped in making your stay a pleasant experience the next time you come by.

See you soon.

Rgds,
De Silva-Customer Care Manager
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Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed February 4, 2013 via mobile

shouls expand ur tune hotel location throughout malaysia.
....1 state 1 tune hotel..nice hospitality, room alittle bit small and congested...
Convenience location as just a walking distance from georgetown....provide more parking space and should have more facilities and bfast venue.


Should allow a free wifi in ur hotel

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 1, 2013

We move to room with good view in 2nd day, the room is better. Clean, very affordable price. We got 300 myr only for 5 days stay. I think they should have TV (even pay), like another Tune Hotels in Malaysia or Bali. And the Internet should be not 24 hours continuously, like the AC. Because impossible we will use 24 hours continuously. Normally we will use evening after comeback from the Tour then continue again next evening. There's nice food between the hotel and new world park, the lunch is very nice. Recommend!!!
Overall nice hotels!!!

Room Tip: Asking for room with view city, don't ask for room that facing window another room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Hi,

Thanks for your post stay review.

We pride ourselves on the comfort, cleanliness and customer service and we are pleased to hear that we have fulfilled our promise in the case of your stay.

Thank you for taking the time to post your comments on Trip advisor and we hope that we will have the sincere pleasure of welcoming you back soon

Warm Regards,
Sharon- Customer Care Manager
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Georgetown, Malaysia
1 review
5 of 5 stars Reviewed January 31, 2013

Very clean, and comfortable environment. I only need to pay those facilities that I need. eg. air conditioner, TV...
One thing not so good is no enough parking. If there is plenty of car park, I will book this hotel without second thought for my next trip to Penang.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, February 5, 2013
Hi,

Thank you for completing a Trip Advisor Review

Our hotel essentially operates on a limited service concept, parallel to a “pay as you use concept” Since we are a Limited Service Hotel, we provide the basics for a good night sleep.


For non-essential items such as TV, Wi-Fi, and air-conditioning, guests only pay if they need them. Guests not using the extra facilities won't be charged for them as part of the room price. The benefit of this efficiency is passed on to the consumer providing excellent value for money and low prices. As such this explains why car parking facilities are not part of the Tune model.

Thank you again for your review and we hope to welcome you back again soon.

Regards,
Sharon-Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tune Hotel Downtown Penang

Address: 100, Jalan Burmah | Section 15, Georgetown, Penang Island 10050, Malaysia
Phone Number:
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tune Hotel Downtown Penang 2.5*
Official Description (provided by the hotel):
Get 5-star beds at 1-star prices with Tune Hotels branded select-service hotels. The Downtown Penang hotel features 258 private rooms with en-suite bathrooms, centrally located in the heart of Georgetown, Penang. Food and attractions of Penang within easy reach. We believe in letting our guests know exactly what you pay for, and offer the capability to design your stay via pay-as-you-use add-ons. ... more   less 
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Also Known As:
Tune Hotels. Com Downtown Penang Hotel Georgetown
Tune Hotel Georgetown
Tune Hotel Downtown Penang Georgetown

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