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“Good hospitality...5 star stay but 3 star price” 5 of 5 stars
Review of Tune Hotel Downtown Penang

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Tune Hotel Downtown Penang
2.5 of 5 Hotel   |   100, Jalan Burmah | Section 15, George Town, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #29 of 70 Hotels in George Town
Kuala Lumpur, Malaysia
1 review
“Good hospitality...5 star stay but 3 star price”
5 of 5 stars Reviewed February 4, 2013

shouls expand ur tune hotel location throughout malaysia.
....1 state 1 tune hotel..nice hospitality, room alittle bit small and congested...
Convenience location as just a walking distance from georgetown....provide more parking space and should have more facilities and bfast venue.


Should allow a free wifi in ur hotel

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,074 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
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English first
Jakarta
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed February 1, 2013

We move to room with good view in 2nd day, the room is better. Clean, very affordable price. We got 300 myr only for 5 days stay. I think they should have TV (even pay), like another Tune Hotels in Malaysia or Bali. And the Internet should be not 24 hours continuously, like the AC. Because impossible we will use 24 hours continuously. Normally we will use evening after comeback from the Tour then continue again next evening. There's nice food between the hotel and new world park, the lunch is very nice. Recommend!!!
Overall nice hotels!!!

Room Tip: Asking for room with view city, don't ask for room that facing window another room.
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, March 1, 2013
Hi,

Thanks for your post stay review.

We pride ourselves on the comfort, cleanliness and customer service and we are pleased to hear that we have fulfilled our promise in the case of your stay.

Thank you for taking the time to post your comments on Trip advisor and we hope that we will have the sincere pleasure of welcoming you back soon

Warm Regards,
Sharon- Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 31, 2013

Very clean, and comfortable environment. I only need to pay those facilities that I need. eg. air conditioner, TV...
One thing not so good is no enough parking. If there is plenty of car park, I will book this hotel without second thought for my next trip to Penang.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, February 5, 2013
Hi,

Thank you for completing a Trip Advisor Review

Our hotel essentially operates on a limited service concept, parallel to a “pay as you use concept” Since we are a Limited Service Hotel, we provide the basics for a good night sleep.


For non-essential items such as TV, Wi-Fi, and air-conditioning, guests only pay if they need them. Guests not using the extra facilities won't be charged for them as part of the room price. The benefit of this efficiency is passed on to the consumer providing excellent value for money and low prices. As such this explains why car parking facilities are not part of the Tune model.

Thank you again for your review and we hope to welcome you back again soon.

Regards,
Sharon-Customer Care Manager
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Petaling Jaya, Wilayah Persekutuan, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed January 30, 2013

I am a person who is very particular about my hotel room, and I find this good enough if you are visiting Penang. When in Penang, no one will stay much of their time in room. You will only need a place to sleep + clean up and Tune Hotel is just the right place. Located strategically near all the yummy food and must visit places. Saves a lot of money on transportation cos the location is so strategic you only need your feet and a map to travel around.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, February 5, 2013
Hi There,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

As a limited-service hotel brand we focus on high quality basics, a 5-star bed and hot shower, housed within a clean and secure environment, always located centrally, at extremely affordable prices.

Thank you for taking the time to post your comments on Trip advisor and we hope that we will have the sincere pleasure of welcoming you back soon

Warm Regards,
Sharon- Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed January 29, 2013

Booked twin room for me and my friend and was surprised - in a good way. The room was big and very comfortable. During our stay, Thaipusam parade was held just outside our hotel and fortunately our room was not affected by the sound (Luckily we were given the room facing the backside of the hotel)

Location-wise, awesome! Walked just 15minutes to the Chowrasta, near KOMTAR and 1st avenue mall and 15minutes driving to Gurney.

Overall, had a pleasant stay here.

Room Tip: Do not book Double Room if you're very particular about your space - very very small.
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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, February 5, 2013
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

Glad that you have enjoyed your stay with us and thank you very much for all your positive comments.

Indeed, our properties are always located centrally, all at extremely affordable prices.

Thank you for tuning in and we hope to have the opportunity to welcome you back in the future

Warm Regards,
Sharon - Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
hanoi
Level Contributor
3 reviews
5 of 5 stars Reviewed January 29, 2013

from my arrival at the penang tune hotel i couldn't have been treated better than by it's manager
and its staff..the manager escorted me up in the lift to my room on the eighth floor that had a great view .over the years that i have have stayed at this hotel i have always been treated in a similar manner and look forward to returning.

Room Tip: ask for a room on the north or east side for a great view from the 6th floor up
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  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, February 5, 2013
Hi There,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

Glad that you have enjoyed your stay with us and thank you very much for all your comments.

Thank you for taking the time to post your comments on Trip advisor.

We certainly look forward to welcoming you back soon.

Thank you.

Warm Regards,
Sharon- Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
844 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 1,547 helpful votes
3 of 5 stars Reviewed January 25, 2013

We had a 2 night stay so we could explore Georgetown. Location is great with restaurants, shopping and convenience stores outside the front door. Komtar and 1st Avenue Shopping Centre a short walk away but we elected to use a trishaw.

Some negatives are that the rooms could do with a lick of paint and the bathroom tiles and ceiling had mould issues. I paid for 2 days in room wifi and I must say the Internet was worthless. It was extremely slow and continually dropped you out. And the password had to be re entered on numerous occasions.

It is a budget and great value hotel but after staying in their newer hotel in Angeles in the Philippines a bit of a let down. In the Philippines they also have flat screen TV mounted on the wall as an extra add on.This is something all Tune Hotels should look at providing.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, February 5, 2013
Hi There,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.


We sincerely appreciate your feedback regarding your stay. All guest feedback allows us the opportunity to improve our services and facilities and we readily welcome both positive and constructive comments.

We adopt a strong service culture and are of course, are concerned to learn of the areas which left you to feel disappointed.

This feedback has been channeled to the relevant team for improvements.

In any case we apologize sincerely for this unpleasantness marring your stay - thank you once again for highlighting the matter to us for our action.

We hope that we will have the sincere pleasure of welcoming you back soon

Regards,
Sharon-Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Tune Hotel Downtown Penang

Address: 100, Jalan Burmah | Section 15, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#3 Best Value Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tune Hotel Downtown Penang 2.5*
Number of rooms: 248
Official Description (provided by the hotel):
Staying true to our unique no frills concept, we provide you a good night's sleep at outstanding value. Our hotels come with high quality beds, power showers, 24-hour security system, and are conveniently located near transportation hubs and popular local attractions. Unnecessary costs are kept at bay by eliminating facilities that you might not need such as swimming pools, gyms, spa rooms etc. Stay within walking distance to the famous dining places of George Town like the famous Lorong Selamat Char Koay Teow. Penang's most famous beach, Batu Ferringhi, is half an hour's drive away from our hotel. The famous hawker centre along Gurney Drive is a must try, and so is the New World Park located right next door to us. ... more   less 
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Also Known As:
Tune Hotels. Com Downtown Penang Hotel Georgetown
Tune Hotel Georgetown
Tune Hotel Downtown Penang George Town

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