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“A Bonus when you go to Penang” 5 of 5 stars
Review of Tune Hotel Downtown Penang

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Tune Hotel Downtown Penang
2.5 of 5 Hotel   |   100, Jalan Burmah | Section 15, George Town, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #28 of 69 Hotels in George Town
Johor Bahru, Malaysia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“A Bonus when you go to Penang”
5 of 5 stars Reviewed November 20, 2012

This is my 4th time staying in Tune Penang; we managed to booked for 3 nights with my wife and daughter. The room are clean and cozy.
This hotel are strategically located at downtown area (just 5 min walk from Komtar), but if you drive to Penang, you may facing limited parking space within Tune premise (RM5 per entry)
But no worry, just park your vehicle opposite to Tune Penang (across Jalan Burmah), not many parking lots but I managed to park my car everytime I visit there.
Over-night park at New World Park car park very expensive (over RM15)

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, December 3, 2012
Dear Tune Hotel Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

We operate on a limited service concept, which means we provide the basic; bed and shower. The rest are indeed optional, you only pay if you need them. This helps in keeping prices competitive, where guests pay for only what they need.

For non-essential items such as TV, Wi-Fi, air conditioning, guests only pay if they need them. Guests not using the extra facilities won't be charged for them as part of the room price. The benefit of this efficiency is passed on to the consumer providing excellent value for money and low prices. As such this explains why car parking facilities are not part of the Tune model.

Once again, thanks for being our guest and for the review.

Warm Rgds,
De Silva-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,041 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (267)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed November 18, 2012

Room is small but clean and comfortable, very good location to find food and "mirrors George Town". But remember, lobby is at 2nd floor, staff also very kind. I'm here for 3rd time, and I will back here again if I come Penang with my friend.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, December 3, 2012
Hi There,

Thanks for staying with us. and for the review.

We put a lot of emphasis on ensuring that out hotel is functional and that, guests enjoy soothingly powerful shower for a relaxing treat.

Our location is normally a strong positive for our guests. As a limited-service hotel brand we focus on high quality basics, a 5-star bed and hot showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

Happy to know how we have met your requirements perfectly. Thanks for this review, It's a pleasure to welcome you always.

Warm Regards,
De Silva- Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penang
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 17, 2012

If you are looking for an inexpensive place to sleep your whole gang of family while visiting Penang, Tunes Hotel is a very reasonable option as it caters to the basic needs of a clean and comfortable room at a very competitive price. It is also centrally located in town with many shopping and food outlet at walking distance from the hotel itself. Convenient and reasonably priced, clean and friendly environment! Great place to visit Penang and still keep it affordable for the whole family clan!

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, December 3, 2012
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel.

As a limited-service hotel brand we focus on high quality basics - a 5-star bed and powerful showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

Comfortable bed and power shower makes Tune is a charm for the ones looking for good value for money.

Glad that you have enjoyed your stay with us and thank you very much for all your positive comments.

We wish to receive you again amongst us for another amazing experience.

Warm Regards,
Sharon- Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Johor Bahru, Malaysia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 15, 2012

Nice place to stay, very convenient and clean. Highly recommended. It was my first time to stay Tune Hotel. Great location! most of the food stalls and restaurant i wanted to go are within walking distance. Great Price. the rooms are clean and you really do pay for what you need to use.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, December 3, 2012
Dear Guest,

Thanks for the review .I am happy to know how we have met your requirements perfectly.

Compliments are always wonderful; it makes us motivated to be acknowledged while we take great effort in seeing into each and every need of our guests.

I am glad that we have met your expectations; making your stay a warmly memorable experience.

See you soon.

Rgds,
Sharon De Silva - Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 15, 2012

It was my first time to Penang and i have not regretted choosing this hotel.

First of all, Great location! most of the food stalls and restaurant i wanted to go are within walking distance.

Great Price. the rooms are clean and you really do pay for what you need to use. Toiletries and aircon usage are add-ons and does not come free with the room.

Room Tip: If you paid for the aircon, do check if it was activated the moment you slot your key card in for po...
See more room tips
  • Stayed April 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, December 3, 2012
Dear Guest,

Thanks for the review .I am happy to know how we have met your requirements perfectly.

Compliments are always wonderful; it makes us motivated to be acknowledged while we take great effort in seeing into each and every need of our guests.

I am glad that we have met your expectations; making your stay a warmly memorable experience.

See you soon.

Rgds,
Sharon De Silva - Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 13, 2012

Well, it was a short overnight stay in Penang - what i really need was a good shower and a comfortable sleep after long day of travelling / working. I am satisfied with the value and price paid for the stay. Not to mention the hotel is strategically located and convenient too, good for back-packer stay as well.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotel Downtown Penang, responded to this review, December 3, 2012
Dear Guest,

Thank you for completing a Trip Advisor Review on your recent visit to our hotel

We offer the basic; a comfortable bed and hot shower for a wonderful slumber experience, always located centrally, all at extremely affordable prices.

It's rewarding to have guests return with great feedback like yours, and we are happy to have made your stay and a warmly memorable experience.

Tune is a charm for the ones looking for a place that is clean, secure and value for money.

We wish to receive you again amongst us for another amazing experience.

Warm Regards,
Sharon- Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandar Seri Begawan
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed November 12, 2012

It was our second time to Penang and we decided to stay again with Tune Hotel as we had remarkable time, the last time we stayed.

While for our October'12 stays, we had a few issues regarding the room. It was neither about the size of the room or basic amenities. We actually got a bigger room than last time.

The major issue is the daily room cleaning service was terrible. They did not bother to sweep/vacuum/mop the floor and clean the toilet properly. At that time, we had four rooms checked-in, all rooms situated on the same floor, and just next to each another. All four rooms were not clean daily as expected. Beds were made, toilet rolls were replaced but they did not do the above. Feedback to Lobby and yet, still similar issue. Perhaps, they have new daily cleaning service policy whereby floor do not have to sleep/vacuum/mop and toilet do not have be clean.

Second, the speed of water drained out is slow and not normal. Hence, when either of us bathed or washing our hands at basin, a pool of water was accumulated as if the drain was completely clog. Actually, it would take an hour for the water to be completely drain off. This happened throughout our stay.

For the positive feedback, the bed and pillows were still as good as before. Location was superb, located in central of Penang Island. Where and who else, you could get a stay with such an affordable price.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Tune Hotel Downtown Penang

Address: 100, Jalan Burmah | Section 15, George Town, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > George Town
Amenities:
Free High Speed Internet ( WiFi )
Hotel Style:
#2 Best Value Hotel in George Town
#4 Business Hotel in George Town
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Tune Hotel Downtown Penang 2.5*
Number of rooms: 248
Official Description (provided by the hotel):
Staying true to our unique no frills concept, we provide you a good night's sleep at outstanding value. Our hotels come with high quality beds, power showers, 24-hour security system, and are conveniently located near transportation hubs and popular local attractions. Unnecessary costs are kept at bay by eliminating facilities that you might not need such as swimming pools, gyms, spa rooms etc. Stay within walking distance to the famous dining places of George Town like the famous Lorong Selamat Char Koay Teow. Penang's most famous beach, Batu Ferringhi, is half an hour's drive away from our hotel. The famous hawker centre along Gurney Drive is a must try, and so is the New World Park located right next door to us. ... more   less 
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Also Known As:
Tune Hotels. Com Downtown Penang Hotel Georgetown
Tune Hotel Georgetown
Tune Hotel Downtown Penang George Town

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