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Tune Hotels. com Downtown Penang: Traveler Reviews

2.5 of 5
100, Jalan Burmah | Section 15, Georgetown, Penang Island 10050, Malaysia
Hotel amenities
Tune Hotels. com Downtown Penang
Ranked #11 of 47 hotels in Georgetown
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648 reviews from our community

Traveler rating
    155
    290
    123
    44
    36
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Families
105
 
Couples
181
 
Solo
106
 
Business
28
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Bogor, Indonesia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
“it's all about simplicity”
4 of 5 stars Reviewed July 11, 2012

the room was not big but it had cozy big bed, bathroom space are small and without complimentary soap or shampoo. there's ceiling fan in the room but i think you will need to buy an AC packet cause the room temperature could get very hot in day or night time specialy in summer.
there's many restaurants around hotel and their food are cheap and so yummy.check in was brief..location in the middle of georgetown so it close to komtar (mall and bus station)

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 7 more reviews by ioks for Georgetown
Ask ioks about Tune Hotels. com Downtown Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotels. com Downtown Penang, responded to this review
July 30, 2012
Dear Guest,

I am happy that we are able to be your home-away-from home. It's always rewarding to know that our guests enjoyed our 5 star beds at 1 star prices.


Thank you for taking the time to post your comments on Tripadvisor.We hope to continuously 'wow" your expectations in future.

Have a pleasant day.

Rgds,
De Silva-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kangar, Perlis, Malaysia
1 review
2 helpful votes 2 helpful votes
“Worth to stay giving you amazing experience”
4 of 5 stars Reviewed July 9, 2012

The room is clean and tidy. The room look bright and giving me the feeling of comfort. Eventhough i didn't purchase the air-cond service but the room isn't hot with the ceiling fan. I like the garnish of the toilet which looks clean, unlike some hotel give us the feeling of discomfort and gloomy. The transparent toilet door is stunning. I will always choose to stay in Tunes Hotel. I hope there will be more Tunes hotel in Malaysia and of course other countries. Thanks Tunes Hotel.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask JasonJaxify about Tune Hotels. com Downtown Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuching, Malaysia
Contributor
16 reviews 16 reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
“My 3rd time experience staying at Tune Hotel in Georgetown, Penang, Malaysia.”
5 of 5 stars Reviewed July 8, 2012

Never fail to stay at the Tune Hotel, Georgetown, Penang each time i visited Penang. My ancestorial "Khoo Clan" hometown. Tune Hotel is situated at the best location at Burma Road whereby Rapid Penang air-conditioned buses plys for those whom intent to visit Air Itam, Tj Bungah, Batu Feringghi, Gurney Drive etc. Walking distance to Komtar & Rapid Penang bus terminal (bought Rapid Passport, only for Malaysian residing outside fr Penang & for foreigners-must show IC or passport as proof) & also towards the Georgetown Heritage Site. Plenty of local street hawker food around Burma Road, Macalister Rd, Penang Rd etc. That why i rated 5 star for Tune Hotel. Enjoy yr stays, if, u don't mind the room's small spaces.

Room Tip: Rooms on the West side has better views of Komtar & quieter. Prefer 5th floor onwards to lessen...
See more room tips
  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
See 5 more reviews by Dachshundjan for Georgetown
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotels. com Downtown Penang, responded to this review
July 30, 2012
Dear Guest,

Thanks for the review.

We pride ourselves on the comfort, cleanliness and customer service. There is something for everyone and we are pleased to hear that we have fulfilled our promise in the case of your stay.

As a limited-service hotel brand we focus on high quality basics, a 5-star bed and hot showers, housed within a clean and secure environment, always located centrally, all at extremely affordable prices.

It's pleasure to have guests return with great feedback like yours, and we are happy to have made your stay a pleasant one.
See you soon.

Rgds,
Sharon De Silva - Customer Care Manager
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Good place to stay”
5 of 5 stars Reviewed July 7, 2012

Fast and convenience service. Your money is your choice, you may eliminate all unnecessary item such as towel, air conditioned, toiletries and more, so you can pay less. The online booking is also have add more value, where you can just search the rate of the particular date and pay anytime anywhere. This is my first visit, and definitely I will choose Tune Hotel as my preferred stay in future. Hope that Tune Hotel will open new branch such as Terengganu and more.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AIMAN A about Tune Hotels. com Downtown Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotels. com Downtown Penang, responded to this review
July 30, 2012
Dear Guest,

Thank you very much for your review.

Our location is normally a strong positive for our guests, coupled with top of the market customer care, our quality speaks for itself.

Happy to know how we have met your requirements perfectly and that you had a good slumber experience

Thank you for taking the time to post your comments on Trip advisor and hopefully we will have the opportunity to welcome you back in the future

Regards,
Sharon-Customer Care Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuching, Malaysia
Top Contributor
63 reviews 63 reviews
27 hotel reviews
Reviews in 26 cities Reviews in 26 cities
37 helpful votes 37 helpful votes
“Bathrooms needed a thorough cleaning”
3 of 5 stars Reviewed July 5, 2012

Great location with a food court next to it. It was an acceptable stay for just 1 night though we felt a bit uneasy sleeping in a room without windows. Our twin beds were clean and air-con was sufficient. But bathrooms were in need of a thorough washing. Housekeeping had not done a good job in dusting and washing of corners and fittings.

Room Tip: Request for rooms with windows. Coffee shop (opposite the food court) opens early and serves excell...
See more room tips
  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by arangemas for Georgetown
Ask arangemas about Tune Hotels. com Downtown Penang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tuneh0tels, Manager at Tune Hotels. com Downtown Penang, responded to this review
July 30, 2012
Dear Guest,

Thank you very much for your review.

Our location is normally a strong positive for our guests, coupled with top of the market customer care, our quality speaks for itself.

Happy to know how we have met your requirements perfectly and that you had a good slumber experience.

If you prefer rooms with windows, please inform the Frontdesk during check-in and they would be able to allocate of if there's availability.

Your feedback on the cleanliness of the toilet has been channelled to the respective hotel team for improvements. The housekeeping team will be briefed on guests’ feedback to ensure thorough cleaning is carried out during the routine housekeeping schedule

Thank you for taking the time to post your comments on Trip advisor and hopefully we will have the opportunity to welcome you back in the future

Regards,
Sharon-Customer Care Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Tune Hotels. com Downtown Penang

Also Known As:
Tune Hotels. Com Downtown Penang Hotel
Tune Hotels. Com Downtown Penang Hotel Georgetown
Tune Hotel Georgetown
Tune Hotels. Com Downtown Penang Georgetown
Address: 100, Jalan Burmah | Section 15, Georgetown, Penang Island 10050, Malaysia
Region: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Business Center Room Service Wheelchair access
Hotel Style:
#3 Best Value Hotels in Georgetown
#4 Business Hotels in Georgetown
#8 Family Hotels in Georgetown
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
Get a 5-star sleeping experience at a 1-star price with Tune Hotels.com branded limited-service hotels.The Downtown Penang hotel features 258 private rooms with en-suite bathrooms. We believe in letting our guests know exactly what you pay for, and offer the capability to design your stay via reasonably priced pay-as-you-use add-ons. The prices quoted are inclusive of the room price, applicable fees and prevailing taxes only. ... more   less 
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