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“Cute Hotel with warm staff” 4 of 5 stars
Review of 1926 Heritage Hotel

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1926 Heritage Hotel
3.0 of 5 Hotel   |   227 Jalan Burma, Georgetown, Penang Island 10050, Malaysia   |  
Hotel amenities
Ranked #22 of 51 Hotels in Georgetown
Kuala Lumpur, Wilayah Persekutuan, Malaysia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Cute Hotel with warm staff”
4 of 5 stars Reviewed January 28, 2013

The name of this hotel simply tell's you everything. It is well preserve colonial building with a superb location. Updated furniture with LCD screen, very clean and comfortable, most importantly good services from the hotel staff. They provide cute swimming pool and you can pay extra ringgit to get a room with balcony. Though the selection of breakfast is very limited but you cant expect more for the amount you've paid.Overall I have a nice stay in this hotel and would defiantly comeback there in the future.

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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271 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (53)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Aberdeen, United Kingdom
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed January 28, 2013

Hotel is situated a little way from the heritage centre of Georgetown but buses pass the door.
The building is different from standard hotels in that it was accommodation for British officers during the colonial era. There is a lovely pool to cool off in after a day's sight seeing. Breakfast tries to cater for all nationalities and we were happy with cereal and toast.
In all, good value for money but nothing fancy.
There is a Hawk car hire desk in the lobby, and we negotiated a great one way car hire deal with them on to Malacca via the Cameron highlands which was certainly more convenient than the bus.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putrajaya
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 14, 2013

I went there on the last 11-13/01/2013 with my friends. All I could say is I LOVE THIS HOTEL~!!!
I booked this hotel cuz I just wanted to feel how is it feel like to be in Heritage Hotel with low cost.
The design of the building is full with history.

Stayed January 2013, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
78 reviews 78 reviews
32 hotel reviews
Reviews in 23 cities Reviews in 23 cities
109 helpful votes 109 helpful votes
3 of 5 stars Reviewed January 2, 2013

I stayed here for two nights while visiting Penang. To start - Penang is GREAT and if you are visiting Malaysia and need some place to relax and enjoy warmth, some good food, and nice beaches and shopping then spend most of your time in Penang - not Kuala Lumpur.

The hotel is nice and in a convenient location. Easy to get to the beach or malls by bus. (take the 101 bus which is not far from the hotel direct to the shopping malls, Tesco, or Ferringi Beach.)

Check in was easy however they do ask for a 100 Ringlet room deposit - even if you prepaid your room. The room was of an ok size - for some reason we had two beds instead of one large bed as requested but it wasn't a matter for complaint.

Room came with some basic necessities - two towels and a bar of soap - nothing else. No toothbrush or even tissues. TV had 6 channels.

The shower was old and has some ancient type heater that required frequent adjustment and the spray power was just moderate. The temperature was sometimes too hot and sometimes too cold.

Room condition was just so-so. Some bugs and cobwebs - had to kill a few spiders hovering around the bed. They did have adequate clothing storage.

WORST part about the room is safety - there is none. No safe - which means I had to carry my valuables and passport with me everywhere I went. The room was on the second floor but no real locking windows and no screens. Easy for anyone to enter the room if they wanted to. The door did have a little more security as it could be double locked from the inside. When I asked the front deck staff about the hotel safe deposit box the answer I received was too wishy-washy. The girl responded that she was not sure how to receive and secure my valuables.

The air conditioner never really worked well and looked 20 years old and very noisy. AT times it sounded like a Mack truck was parked next to the room - that's how loud the AC was. Room was always way too hot and we had to stuff something inside the key card holder to keep it on while we were out.

The check-in staff were friendly and check in was quick. But the directions on how to take local buses was wrong. When asked which bus to take to Ferringi Beach we were told that there was no direct bus to get there and we had to take the bus into town and change the bus. When we walked to the bus stop and the 101 bus came we asked the driver - he smiled and said " YES! This bus goes to the beach directly". The bus drivers are very friendly and speak enough English to help you. When the bus arrived at the beach he yelled " Ferringi Beach". We thanked him, of course.

I would recommend this hotel ONLY if you can not get a better hotel. While the hotel has lots of history the lack of room security would keep me from staying here again. I could not enjoy peace-of-mind knowing that I had to hide my cash and passport in my luggage in a room that could be entered so easily.

The pool looked ok and well maintained. We ate a meal in the Hainan Chinese restaurant and it was suitable and decent.

If this hotel invested some money in security upgrades it could be a nice and safe place to stay. There are some restaurants and street food within walking distance.

Room Tip: away from the street is quieter
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emu Park, Australia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed December 28, 2012

We stayed a fortnight at this hotel and liked it a lot. Compared to other hotels in Malaysia the Heritage is good value for money. Our room was large, comfortable and clean. The staff is attentive, helpful and friendly. The pool is well looked after and the pool towels are quite large.
I recommend this hotel If you do not have a car, the hotel and Georgetowns major attractions can be easily reached by using the 101 bus.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 23, 2012

The staff at the hotel are friendly and helpful.

The bedrooms were spacious and clean. The only point to note is the lack of flush on the bathroom toilet. A hose had to be used.

Breakfast was satisfying.

  • Stayed December 2012, traveled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KOTA KINABA
1 review
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed December 12, 2012

im staying in this hotel 5-7/12 & 9-10/12...1st c/in the lady at reception told us the room was not ready and yes i do understand due to is still early at around 12.30noon.. but after that the manager ( i think so its lady) told that only 1 room is ready and the other room is not ready yet and only can enter the room after 2pm..thats not problem for me..the reception asking for deposit RM100 for 2 rooms nd its refundnable upon c/out and its normal for hotel to do that.overall our stay on 1st trip was good.the breakfast wss simple but nice..my point is the 2nd trip 9-10/12 when i c/in again the staff name shiken which the same person who c/in us on the 1st trip was very rude!! she asking for RM200 deposit for 2 rooms and i argue since the 1st trip its only RM100 for deposit and the lady insist to collect RM200 from us. at last she ask from the manager and the manager agree to collect only RM100 for 2 rooms. when the lady show me the deposit bill she's look like not happy and very rude with me!! im working in hotelier almost 5 years so i know everything. everything was ok for me. will be back to your hotel again next time. will remember the staff name shiken.

Room Tip: provide iron & ironing board in the room
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about 1926 Heritage Hotel

Address: 227 Jalan Burma, Georgetown, Penang Island 10050, Malaysia
Location: Malaysia > Penang > Penang Island > Georgetown
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
#5 Best Value Hotel in Georgetown
Price Range (Based on Average Rates): $
Hotel Class:3 star — 1926 Heritage Hotel 3*
Number of rooms: 90
Official Description (provided by the hotel):
The 1926 Heritage Hotel has just undergone a refurbishing program which involves changing of all furniture an bedding in all categories of room, the basic amenities are 32" LCD flat panel TVs, tea and coffee making and mini fridge (with the exception of standard room and cottage room) Free wi-fi is standard feature in all rooms and in the public areas.The original building was built in 1926, the property once served as a home to British colonial immigration officers and local administrators of Penang. Located off Imigresen Road and Burma Road, 1926 Heritage Hotel occupies 24 heritage link houses beautifully restored to its former glory.In 1999 The State Government of Penang under PDC (Penang Development Corporation) invested a significant amount of funds to refurbish this colonial property as a heritage hotel with most of its Anglo-Malay architectural essence still intact. Surrounded by spacious rooms, wooden interiors, long corridors, balmy balconies, beautiful victorian windows as well as pictures of the old Penang, a sense of nostalgia can be felt throughout the property. And we top that experience with warm, friendly service.The Hotel is conveniently located in the heart of the historic city of Georgetown, founded in 1786 by Captain Francis Light. Listed as a UNESCO heritage city, Georgetown is a one of a kind melting pot of cultures, heritage, foods and festivals from diverse communities.1926 Heritage Hotel is all about bringing you the wholesome experience of the British colonial era and the spirit of Malaysian hospitality from the very moment you step into our lobby. We at 1926 Heritage Hotel are ever ready to go the extra mile to ensure your stay with us will be most memorable. Your satisfaction is our number one priority and we hope that every second you spend with us will be filled with nostalgia of the colonial era. ... more   less 
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Also Known As:
1926 Heritage Hotel Penang/Georgetown

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