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“luxurious, relaxing, friendly and fun” 5 of 5 stars
Review of Pangkor Laut Resort

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Pangkor Laut Resort
5.0 of 5 Resort   |   Pangkor Laut Island, Lumut, Pangkor, Pulau Pangkor 32200, Malaysia   |  
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Hotel website
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Hotel amenities
Special Rate
Free WiFi & Breakfast
Ranked #1 of 30 Hotels in Pangkor
london
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“luxurious, relaxing, friendly and fun”
5 of 5 stars Reviewed April 29, 2013

amazing!!!!!!! I can't rave about pangkor laut enough. Everything was perfect from the incredible surroundings, to fabulous food to the most decedent spa treatment I've ever had.....and I had a lot. The staff are lovely especially the babysitters who had our precious newborn every night. Just divine... loved it.

Room Tip: The spa villas are the furthest away from breakfast...works for some people but fyi. Use the shuttle...
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed E, General Manager at Pangkor Laut Resort, responded to this review, May 2, 2013
Dear Guest
Thank you very much for your recent and your warm and encouraging words. We are delighted to know that you have enjoyed your stay and we are looking forward to welcome you back at Pangkor Laut Resort.
Regards
Mohamed Elsayeh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,110 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (298)
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Bandar Seri Begawan, Brunei Darussalam
1 review
5 of 5 stars Reviewed April 28, 2013

I been to the Pangkor Laut resort with my wife,my mum ,cousins and relatives...The resort was fantastic more than expected.the staff were friendly and the resort was great with their facilities and good nature.The resort was little expensive but it meet our expectation...Stayed there for 10 days while visiting my hometown from ipoh.will be visiting the resort soon since it is worth to spend the amount of money for their facilities and i would say it is good value for money.the only thing is the resort have to maintai the cleanliness in the ocean by discussing the council to clean the ocean and have a gotong royong while working together with the competitors.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed E, General Manager at Pangkor Laut Resort, responded to this review, May 2, 2013
Dear Guest
We are delighted to know that you had a good family holiday at Pangkor Laut Resort. In an effort to clean the ocean; we have deployed a special boat (Skimmer) with large strainers to clean the ocean. Additional large netting will be completely installed by the end of May 2013 at Emerald Bay beach. Thank you very much for your recent stay and you valued time spent writing the review and we are looking forward to welcome you back at Pangkor Laut Resort.
Regards
Mohamed Elsayeh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed April 27, 2013

We stayed here for four nights and had a wonderful time. The highlights:

- upgraded to a spa villa because it was our honeymoon, which was gorgeous.
- the best spa experience we've ever had, simply amazing. It's quite expensive but unparalleled.
- good food - we loved Uncle Lim's and Fisherman's Cove.
- friendly staff and service; they remembered our names and would greet us by name each day!
- beautiful jungle; you can hear it all the time which was awesome. We saw hornbills and huge mentor lizards.
- gorgeous pools and clear emerald water
- we paid for a transfer from KL as well (about 3 hours), which was on time with a friendly driver, water, daily papers and snacks.

What you need to know:
- there are bugs. You're on an island. In the jungle. Bring some DEET and you'll be fine.
- the swimming beach is on the other side of the island and I didn't love it, but I'm more of a pool girl anyway.
- the food and drinks are incredibly pricey. If you don't opt for a meal plan or the all-inclusive, you'll be unhappy at check-out! (Bring alcohol with you if you're able!)
- don't ask about the vipers, you don't want to know. Carry your flashlight at night.
- if you're looking for an entertainment crew, you're coming to the wrong place.
- they do charge for the speedboat, which is sort of silly - how else are you going to get there?

It was truly a unique experience for us.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed E, General Manager at Pangkor Laut Resort, responded to this review, May 2, 2013
Dear Guest
Thank you very much for your recent stay and your valued time writing your review. We are delighted to know that you had a wonderful stay. We have started to include the ferry fee in most of our new package and thank you for bringing it to our attention.
We are looking forward to welcome you again at Pangkor Laut Resort.
Regards
Mohamed Elsayeh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
1 of 5 stars Reviewed April 25, 2013

First of all, what they call "villas" would NOT be classified as such by any other resort. They are essentially only 1/4 of one villa.

My bf and I stayed for a few nights in one of the hill villas a while back. We initially considered the sea villas, but saw reports of them collapsing into the sea.......
As you can imagine, we were rather shocked to find out that the "villa" we booked was little more than a smaller-than-average-sized hotel room with a balcony. There was very limited floor space in the room, despite only having one desk/chair and a chaise longue,

The bathroom was good, very clean with good amenities.

Privacy was pretty much non-existent, unless you barricade yourselves in the rooms with all blinds drawn. Sitting in the balcony felt really strange, as you can literally shake hands with the person standing on the balcony next door.

Great view from the main pool, but was loud with many young children running around.
In fact, the whole resort had a lot of young visitors so couples wanting a romantic break should stay away.

Breakfast was really good (discounting the flies), with a huge selection.
There was a really racist Indian woman at the curry station, who would either ignore, or grunt at Asian visitors whilst grovelling to caucasians. We actually called after our trip to complain about this particular staff, and was told that it was not the first time it happened. Hmmm......why she remained as a member of staff is beyond me.

The manager promised to follow up on this complaint, but in keeping with this resort, such promises cannot but be empty.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed E, General Manager at Pangkor Laut Resort, responded to this review, May 2, 2013
Dear Guest
Thank you very much for your useful, fair yet constructive feedback. We are now welcoming guest over 16 years at our Spa village (Including swimming pool) and Spa villas in an aim to provide quite experience to couples Please accept my sincere apology on behalf of the entire management team as our follow up on your call was below your esteemed expectation.
Regards
Mohamed Elsayeh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Senior Contributor
35 reviews 35 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
110 helpful votes 110 helpful votes
3 of 5 stars Reviewed April 23, 2013

3rd trip to PLR but the first 2 visit sans 3-yr old pre-schooler.

Service:
Started w trying to book via YTL office under local resident package but somehow the cheaper rooms are "not available". After booking via Agoda.com for just room & breakfast, the YTL website offered the cheaper room! Obviously not too thrilled w the insane ferry charges (RM160 per person) and obscene meal charges (RM45+ for a dish).

Not a great start.

Their interns however were friendly and the wait staff at Feast Village were extremely accommodating. Their manager remembered my daugther's vegetarian diet and offered to make special meals for her.

Location:
A secluded island with scarce activities. Only a library with 3 computers to keep your family entertained in the evening. Not appealing if you hv young children. 2 of their Restaurants also barred children under 16. The only beach area is Emerald Bay . Small and with less than pristine waters.

Room:
Fairly spacious with balcony and big tub. Do stay in garden villas should u hv young children to avoid steep stairs up to hill villas.

Overall:
I was impressed with the resort 5 years ago but having visited awe-inspiring beach resorts over the years, PLR leaves much to desire. As a resident, have truly supported home grown YTL chain of hotels by staying in their other resorts such as Tanjong Jara. However, with the same amount of $ (RM1,000) a night, one can stay in bigger, more luxurious spaces in SEA such as Intercontinental Danang, Tubkaak, Krabi and even in expensive Shangri-la, singapore.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Mohamed E, General Manager at Pangkor Laut Resort, responded to this review, April 29, 2013
Dear Guest
Thank you very much for your stay and continuous support to YTL hotels. We have added recently other package and we are considering adding the ferry charges to each package (Depends on the booking channel and the booking channel requirements as well). We will make sure that all local package prices are completive comparing to both local and international market. Due to high demand on computer usage at the library area; we are now providing I pad with high speed internet connection at very reasonable price.
Once again; thank you very much for supporting YTL hotels and looking forward to welcome you again.
Regards
Mohamed Elsayeh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
uk
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed April 17, 2013

My wife & I stayed for 9 nights, March 2013.

Generaly expensive.
Food was good but over priced.
The ferries should have been more frequent (suggest every hour) & cheaper allowing residents to make their own excursions as the hotel did not offer any that I know of.
Not enough information provided about what is going on.
Great place for 2 or 3 days & no more.
The staff where great but it's not just the staff that make a good hotel great.
Be careful on what food package you get (can get boring with the only 2 choices we had).
No entertainment in the evening, Management please note, you are missing an opportunity here, entertain your guest's & they will buy more drinks throughout the evenings. you have a captive audience. Profit is not a dirty word as you know only too well.
N.b. small beer 20 Myr standard Carlsberg not premium Stella artois, small glass house wine 38Myr.

Rooms are adequate for a 4 star hotel (Garden Room). On our veranda the paint was pealing on the balustrade, in need of a coat of paint & TLC.

Choose a time when the children are at school if you want a quite holiday (there is nothing for children to do).
The beach was good BUT due to a storm one night the Emerald Bay was impossible to swim in because there was so much rubbish for 3 to 4 days. the staff did all they could but I only saw a cleaning boat in the bay once. In my opinion this should have been there daily & working for a lot longer. A point to remember. Pangkor Laut is a small island next to the larger industrialised Pangkor Island. It also has large ship's passing through the Staits of Melaka which may contribute to the rubbish problems. Something that the resort has no control over.

I did not once in 10 days see a member of the management team, ask if everything was ok let alone no management walking around or made themselves known. We were invited & went to a 'Cocktail evening' (1hr) & our host Abbey was wonderful. This was obviously a token gesture & a learning curve for the staff (well done Abbey!).
We sometimes went to the main pool at 10 to 10.30am for the day. However there are no staff around to look after guests until 12 noon, (get your own towels, take your own water). After that you MIGHT get asked once in a day if you needed anything. I usually had to go the bar/restaurant to get a drinks menu because the service around the pool was let's say ……. 'non existent'..

I am lucky to have traveled the world & stayed in a great deal of top hotels but on this occasion I must say I was very disappointed.

Room Tip: Do not choose a garden room if you want privacy.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed E, General Manager at Pangkor Laut Resort, responded to this review, April 29, 2013
Dear Guest
First of all; I would like to thank you for your long stay and your valued time sharing your experience. We are trying to keep our prices at competitive level since logistics are involved but this is not an excuse though we are offering more competitive packages including meals and speed boat fee. The weekly cocktail hour is attended by the entire department heads and please accept our apology as they failed to address their positions properly while we are delighted with your kind recognition to Abbey.
Once again; thank you very much for your valued comments and notes which will help us to develop both products and facilities.
Regards
Mohamed Elsayeh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malaysia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 16, 2013

It's our first time staying at this resort even though it's only 80 km drive away from home (but it took 2 hours because of the 32 traffice lights - Yes, someone counted). We decided to take the residents package - only way to go if you are a local - room & food and you can opt to include spa as well.
Check-in at the Marina Island was a breeze with a cold drink while waiting which was nice. But something should be done about the untarred public car parking across the road in the hot sun without any shade. For that, you have to pay RM10 per day. That was a bit disappointing. The resort should take care of it itself with tiled flooring and covered parking and with security staff in keeping with 5-star standard of the other facilities.
The resort was beautiful and service superb. We stayed at a garden villa which overlooks the feast village restaurant so not much of privacy if you want to lounge at the patio. I like the hill villas but that's at different price.
Food. There are about 6 restaurants to choose from. Good variety. The food is very expensive (Malaysian standard), hundreds RM at every meal for 2 if we were to pay the meals separately. Under the resident package, breakfast was buffet which was not a big spread but good, lunch and dinner was 2-course which was substantial. But there's one thing I didn't like - at the Feast village where we had dinner, we were not allowed to choose ala carte. We were told under the resident package, we must choose only the rice set dinner. I wanted to have a western meal. The curry rice set was of high quality but the taste was very familar for us. I wanted something different which was in fact, cheaper than the rice set according to the price on the menu. I think this 'ruling' should be removed. Made us look like paupers.
The room was beautiful, tastefully furnished, had 2 basins and a Balinese bath large enough for two. How romantic. We enjoyed that but something made me a bit uncomfortable when I look up. The open bath had walls which are not very high. It's even worse when I saw it from outside the villa. You only need to be taller than 5' 6" to have a peek over the wall! Please make the wall of villa 389 much higher.
A note of appreciation for the special you gave my husband on his birthday. Thank you.
Thank you, Aris, for the very interesting jungle treking guide.
All in all, a wonderful weekend. We enjoyed being spolit. We must do this more often.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mohamed E, General Manager at Pangkor Laut Resort, responded to this review, April 29, 2013
Dear Guest
Thank you very much for your valued time and your stay at Pangkor Laut Resort. Please accept our apology as we could not provide private parking due to terms and conditions beyond our control but we have raised our concerns to a third party. We will increase the selection of food at Dinner in Feast Village soonest and we will allow our guests to change the dinner set with a la carte main course. Aris is delighted by your kind recognition and looking forward to serve you again at Pangkor Laut Resort.

Regards

Mohamed Elsayeh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pangkor Laut Resort

Address: Pangkor Laut Island, Lumut, Pangkor, Pulau Pangkor 32200, Malaysia
Phone Number:
Location: Malaysia > Perak > Manjung District > Pulau Pangkor > Pangkor
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Spa Suites Swimming Pool
Hotel Style:
#1 On the Beach Hotel in Pangkor
#1 Spa Hotel in Pangkor
#1 Top resorts Hotel in Pangkor
#3 Best Value Hotel in Pangkor
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Pangkor Laut Resort 5*
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Also Known As:
Pangkor Laut Hotel Pangkor
Laut Pangkor
Pangkor Laut Resort Pulau Pangkor

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