I stayed 2 nights in a Club Room recently. The "newly refurbished" Club Room was a complete disappointment. The carpet was stained and bits and pieces were already unravelling. There was a gaping hole in the wall behind the bedside table with wires sticking out. Maintenance was appalling: the carpets were constantly dirty and not vacuumed, the bathtub was not cleaned, there was no soap dish, the latch behind the door was missing, water bottles were not replenished, the television channels would suddenly "disappear" every morning - the list goes on and on. The club lounge looked nice, but snacks during cocktail hour (which was only an hour instead of the customary 2 hours) were minimal, as were drinks options. The food at the restaurants was mediocre as well. Also, staff were generally clueless about most things (eg the receptionist at check-in told us that the club lounge was closed when it wasn't!). About the only positive thing was that the pillows and bed were comfortable. All in all, a total let down.
- Also Known As:
- Impiana Casuarina Ipoh
- Official Description (provided by the hotel):
- A wonderful private retreat whenever you're in Ipoh. Centrally located in the heart of ipoh is The Impiana Hotel Ipoh. With breathtaking views of rugged limeston hills from most of its rooms, it is ideally located for business and pleasure travelers. Here, you will find excellent facilities and Ipoh's hospitality at its warmest. ... more less
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